A few weeks ago we decided to build a group of people with a very specific goal: be the engine of our community
We called it NethServer Ambassadors
Why create an Ambassador group like this?
For us, being the engine means:
- set a high bar and nurture a culture, sharing a vision, mission, and values (be inclusive, no RTFM, be welcoming)
- keep people active -> More engagement -> More feedback -> Thriving community and great product
- share our knowledge, teach and help others. Each of these experts is an expert in something related to the community or product. We're convinced that teaching, mentoring and helping we can attract and training valuable contributors!
How should the Ambassador group act?
Every ambassador is accountable for something and with a specific commitment like:
- check testing packages and coordinate quality_team @dz00te
- be sure that every support topic have an answer or be properly resolved @enzoturri
- check categorization, topic name and correct tags @dnutan
- welcome new members and training course @robb
How is the group made up?
All Ambassadors are recognized as very active members: regulars or gold members
How does the Ambassadors group communicate?
We have created a place where we can freely also go off-topic, strengthening the links between us and chatting in real-time.
The key is getting to know each other and helping each other to set the bar and the culture.
We choose Slack: easy, mobile-friendly and particularly suited to the teamwork.
Why a private group?
We're open guys you know it, but sometimes keeping the discussions private is better. We don't want to keep any secret, absolutely! After a few interactions we often move our idea/discussions in public
But you know, sometimes have a small group is better and is more effective
Is it a permanent group?
No, it's an experiment. It will last a fixed period, just 3 months (end 2016)
At the end, we might decide to drop everything or continue and add or remove people from the group
How can I join the group?
Become heavily active, create great contributions and probably you will be able to join the group in January 2017
NethServer Ambassador Code of Conduct
A set of social norms and rules that every ambassador undertakes to respect
Lead by Example
- Be humble. Be helpful. Be supportive. Show respect and empathy with everyone.
- As a NethServer Ambassador we are expected to be a peer mentor. We are not better or worse than anyone else. Help people overcome problems by sharing positive examples.
- We represent the NethServer Ambassador and conduct ourselves accordingly.
- Own the right to be the voice of the community by being more active than most.
- It is the spark that ignites the people around us.
- Share the love.
- Constructive in Our Criticisms
- Criticism should be fact-based and objective - not subjective.
- We use the private NethServer Ambassadors space to socialize our views. We gain insights and can strengthen our case.
- With criticism comes suggestions for practical solutions.
- No culture of entitlement
- Don't take ourselves too seriously.
- No patronizing (treat someone like a little kid, speak to or behave towards someone as if they are stupid or not important)
- We are the voice of the community. Be active to know what it is
- Get out and talk to people!
- Share experiences.
- Respect opinions of others.
- Make the whole greater than the sum of the parts.
- Create a space of emotional safety
Full of Gratitude
- By giving thanks and acknowledging fellow community members for their contributions and their general awesomeness, we set a standard of gratitude and recognition for the community at large.
- Be Cheerful
- You're not less professional if you are playful
- Playfulness is not a requirement to become a NethServer Ambassador, but you have to be OK with other NethServer Ambassador being playful