Hi @quadpr5
The product is opensource and completely free with a great community. Problems are solved quickly, not only by users, also the developers are active at the community.
Updates are not installed automatically at the community-version so you can try it at a playground. But if you search for stable automatic updates and phone-support have a look at the subscription-plan:
http://www.nethserver.org/subscription/
Here is a actual discussion about subscription-plans:
If you have some ideas don’t be shy and tell us your ideas.