SOGO not working

NethServer Version: NethServer release 7.7.1908 (final)
Module: sogo
suddenly SOGo stopped working. As far as I can tell I didn’t make any modifications to nethserver.
Tried to reboot the system
I can’t get any E-Mail via ActiveSync and when trying to connect to the web interface I get an unknown error.

/etc/sogo/sogo.log:

Jan 10 16:50:49 sogod [29531]: [WARN] <0x0x55eadd90e4d0[WOWatchDogChild]> pid 29533 has been hanging in the same request for 1 minutes
Jan 10 16:51:03 sogod [29531]: [WARN] <0x0x55eadd925bc0[WOWatchDogChild]> pid 29534 has been hanging in the same request for 2 minutes
Jan 10 16:51:25 sogod [29531]: [WARN] <0x0x55eadd926350[WOWatchDogChild]> pid 29535 has been hanging in the same request for 1 minutes
Jan 10 16:51:49 sogod [29531]: [WARN] <0x0x55eadd90e4d0[WOWatchDogChild]> pid 29533 has been hanging in the same request for 2 minutes
Jan 10 16:52:03 sogod [29531]: [WARN] <0x0x55eadd925bc0[WOWatchDogChild]> pid 29534 has been hanging in the same request for 3 minutes

Searching the web says I should increase workers, but I only have 2 Mailboxes. Increasing or decreasing doesn’t help.

I am lost, any ideas?
Thomas

try to reconfigure

signal-event nethserver-sogo-update

tried that, no result.
here some more from the log:
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write-properties’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write-content’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [ERROR] <0x0x562a50bdd970[WOHttpTransaction]> client disconnected during delivery of response for <WORequest[0x0x562a50bbca00]: method=POST uri=/SOGo/connect app=SOGo rqKey=connect rqPath=(null)> (len=42): the socket was shutdown
Jan 11 18:04:10 sogod [24944]: 192.168.0.138 “POST /SOGo/connect HTTP/1.1” 200 42/59 636.773 - - 9M

I did get some messages that the to much memory was used by sogo.

Can I deinstall sogo and reinstall it?

How about if I am attacked via the internet, that would explain that the heavy load of the workers. I can’t find any evidence for this theory…

tried
yum reinstall sogo* sope*
as you suggested in another post, no success…

Tried some more.
sogo kind of works, but very slow. On one machine I can get mails in outlook, but the web-interface /sogo still gives me undefined error.
Interested: I get the error on the web page and then the log file says I am connected.
I think it is some kind of time-out problem, maybe with http server?
How can I narrow the problem down?

yum reinstall nethserver-sogo sogo\* sope\*

when you have the blank page search inside /var/log/messages and sogo log

if it doesn’t work I would like to suggest to remove the sogo mysql db and reinstall sogo again, the db will be recreated by the installation

done all that, but no success.
i think it is not so easy.
Sogo kind of works, but just to slow, so the web-interface runs into a time-out.
outlook syncs mails, but it take hours for new mails to sync.
where is the connection between httpd and sogo? maybe there is a problem.
can i reinstall the http integration of sogo???
Thomas

Sogo run on a tcp port and apache redirects the https://domain.org/SOGo to that port

Not sure it is linked

Outlook uses imap or activesync?

I use Activesync.

[root@diener cur]# netstat -tulpen|grep sogo
tcp 0 0 127.0.0.1:20000 0.0.0.0:* LISTEN 993 1614260 22680/sogod
[root@diener cur]# netstat -tulpen|grep http
tcp6 0 0 :::443 :::* LISTEN 0 28491 1983/httpd
tcp6 0 0 :::80 :::* LISTEN 0 28481 1983/httpd
tcp6 0 0 :::980 :::* LISTEN 0 28439 1995/httpd

why are my httpd running on tcp6? that’s IPV6 right? maybe that is a problem, I hate IP V6…

config show sogod

What is the output?

sogod=service
ActiveSync=enabled
AdminUsers=admin
BackupTime=30 0
Certificate=
CustomEmailField=userPrincipalName
Dav=enabled
DraftsFolder=Drafts
MailAuxiliaryUserAccountsEnabled=YES
Notifications=Appointment,EMail
SOGoInternalSyncInterval=30
SOGoMaximumPingInterval=3540
SOGoMaximumSyncInterval=3540
SOGoMaximumSyncResponseSize=2048
SOGoMaximumSyncWindowSize=100
SentFolder=Sent
SessionDuration=1440
SxVMemLimit=1024
TrashFolder=Trash
VirtualHost=
WOWatchDogRequestTimeout=60
WOWorkersCount=10
status=enabled

I made some modifications, like increasing the SxVMemLimit, but didn’t work…

config setprop sogod WOWorkersCount 20
signal-event nethserver-sogo-update

we could try to increase the number of workers

I did that put 150 worker, same result…
And I only have 2 Users, so 10 should be more than enough…

check with another webmail, sogo use dovecot with imap, maybe the problem is relative to this and not related to SOGo

I can read my mails with POP3 and SMTP for sending, that works.
I tried to install webtop, but it didn’t work and i don’t want to destroy my installation.

I think it must be the connection between webserver and sogo.

I’ve tried to check the log files but can’t find any information or errors…

why ?

explain please, you can test with roundcubemail else

pop != imap

do you have some clues in maillog

IMAP works…

I’ve installed webtop, but the webpage was not reachable. Also I want to keep Outlook and Android as Mail clients and from what I read webtop doesn’t fully support it. I need contacts and calendar…

Sogo works great (if it would work again)

well not sure it is sogo related

No other ideas???