SOGO not working

Support
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1

NethServer Version: NethServer release 7.7.1908 (final)
Module: sogo
suddenly SOGo stopped working. As far as I can tell I didn’t make any modifications to nethserver.
Tried to reboot the system
I can’t get any E-Mail via ActiveSync and when trying to connect to the web interface I get an unknown error.

/etc/sogo/sogo.log:

Jan 10 16:50:49 sogod [29531]: [WARN] <0x0x55eadd90e4d0[WOWatchDogChild]> pid 29533 has been hanging in the same request for 1 minutes
Jan 10 16:51:03 sogod [29531]: [WARN] <0x0x55eadd925bc0[WOWatchDogChild]> pid 29534 has been hanging in the same request for 2 minutes
Jan 10 16:51:25 sogod [29531]: [WARN] <0x0x55eadd926350[WOWatchDogChild]> pid 29535 has been hanging in the same request for 1 minutes
Jan 10 16:51:49 sogod [29531]: [WARN] <0x0x55eadd90e4d0[WOWatchDogChild]> pid 29533 has been hanging in the same request for 2 minutes
Jan 10 16:52:03 sogod [29531]: [WARN] <0x0x55eadd925bc0[WOWatchDogChild]> pid 29534 has been hanging in the same request for 3 minutes

Searching the web says I should increase workers, but I only have 2 Mailboxes. Increasing or decreasing doesn’t help.

I am lost, any ideas?
Thomas

2

try to reconfigure

signal-event nethserver-sogo-update

3

tried that, no result.
here some more from the log:
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write-properties’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [WARN] <0x0x562a50fc17c0[SOGoWebDAVAclManager]> entry ‘{DAV:}write-content’ already exists in DAV permissions table
Jan 11 18:04:10 sogod [24944]: [ERROR] <0x0x562a50bdd970[WOHttpTransaction]> client disconnected during delivery of response for <WORequest[0x0x562a50bbca00]: method=POST uri=/SOGo/connect app=SOGo rqKey=connect rqPath=(null)> (len=42): the socket was shutdown
Jan 11 18:04:10 sogod [24944]: 192.168.0.138 “POST /SOGo/connect HTTP/1.1” 200 42/59 636.773 - - 9M

I did get some messages that the to much memory was used by sogo.

Can I deinstall sogo and reinstall it?

How about if I am attacked via the internet, that would explain that the heavy load of the workers. I can’t find any evidence for this theory…

4

tried
yum reinstall sogo* sope*
as you suggested in another post, no success…

5

Tried some more.
sogo kind of works, but very slow. On one machine I can get mails in outlook, but the web-interface /sogo still gives me undefined error.
Interested: I get the error on the web page and then the log file says I am connected.
I think it is some kind of time-out problem, maybe with http server?
How can I narrow the problem down?

6

yum reinstall nethserver-sogo sogo\* sope\*

when you have the blank page search inside /var/log/messages and sogo log

if it doesn’t work I would like to suggest to remove the sogo mysql db and reinstall sogo again, the db will be recreated by the installation

7

done all that, but no success.
i think it is not so easy.
Sogo kind of works, but just to slow, so the web-interface runs into a time-out.
outlook syncs mails, but it take hours for new mails to sync.
where is the connection between httpd and sogo? maybe there is a problem.
can i reinstall the http integration of sogo???
Thomas

8

Sogo run on a tcp port and apache redirects the https://domain.org/SOGo to that port

Not sure it is linked

Outlook uses imap or activesync?

9

I use Activesync.

[root@diener cur]# netstat -tulpen|grep sogo
tcp 0 0 127.0.0.1:20000 0.0.0.0:* LISTEN 993 1614260 22680/sogod
[root@diener cur]# netstat -tulpen|grep http
tcp6 0 0 :::443 :::* LISTEN 0 28491 1983/httpd
tcp6 0 0 :::80 :::* LISTEN 0 28481 1983/httpd
tcp6 0 0 :::980 :::* LISTEN 0 28439 1995/httpd

why are my httpd running on tcp6? that’s IPV6 right? maybe that is a problem, I hate IP V6…

10

config show sogod

What is the output?

11

sogod=service
ActiveSync=enabled
AdminUsers=admin
BackupTime=30 0
Certificate=
CustomEmailField=userPrincipalName
Dav=enabled
DraftsFolder=Drafts
MailAuxiliaryUserAccountsEnabled=YES
Notifications=Appointment,EMail
SOGoInternalSyncInterval=30
SOGoMaximumPingInterval=3540
SOGoMaximumSyncInterval=3540
SOGoMaximumSyncResponseSize=2048
SOGoMaximumSyncWindowSize=100
SentFolder=Sent
SessionDuration=1440
SxVMemLimit=1024
TrashFolder=Trash
VirtualHost=
WOWatchDogRequestTimeout=60
WOWorkersCount=10
status=enabled

I made some modifications, like increasing the SxVMemLimit, but didn’t work…

12 
config setprop sogod WOWorkersCount 20
signal-event nethserver-sogo-update

we could try to increase the number of workers

13

I did that put 150 worker, same result…
And I only have 2 Users, so 10 should be more than enough…

14

check with another webmail, sogo use dovecot with imap, maybe the problem is relative to this and not related to SOGo

15

I can read my mails with POP3 and SMTP for sending, that works.
I tried to install webtop, but it didn’t work and i don’t want to destroy my installation.

I think it must be the connection between webserver and sogo.

I’ve tried to check the log files but can’t find any information or errors…

16

why ?

explain please, you can test with roundcubemail else

pop != imap

do you have some clues in maillog

17

IMAP works…

I’ve installed webtop, but the webpage was not reachable. Also I want to keep Outlook and Android as Mail clients and from what I read webtop doesn’t fully support it. I need contacts and calendar…

Sogo works great (if it would work again)

18

well not sure it is sogo related

19

No other ideas???

20

what is the output of

systemctl status sogod

could you explain better what are the issue you have, with a screenshot of the error you see for login