Nextcloud errors after update

[koolandrew (Andrew)]

After updating nextcloud to the latest version i have two issues.

1. onlyoffice doesnt work and i get to a message to contact admin…lol…thats me…but i dont know where to start… and below the issue with php.
   
   

[dnutan (Marc)]

In reference to the php version warning:

Nextcloud Error - You are currently running PHP 8.0.28. Upgrade your PHP version

We do not have plans to do it. Probably NC 27.X will be the last NC major release on NS7.

About integrity check, list the invalid files (sometimes there are just extra files that extension’s developers forgot to remove or to add as part of its integrity-check definitions, but always better to review them).

About onlyoffice certainly some more details (…errors/warnings or logs) will be needed. Usually @mrmarkuz assistance is of great help.
Maybe you’re facing the same problem as this recent case?

Nextcloud onlyoffice - unable to get it to function

Hi, I had a non functioning version of onlyoffice in a nethserver nextcloud install. Tried to reinstall according to the Wiki. First I tried installing the latest version of onlyoffice document server (7.4.1) according to the centos repo. This version failes because: line 21 (ssl on) directive is obsolete and now blocks starting nginx the includes directory has the file ds-docservice.conf that failes the nginx config check in the signal-event nethserver-onlyoffice-update command. The ds-doc…

[transocean (Uwe)]

Hi@koolandrew,

You can ignore the warnings you see. They are “normal”.
Regarding Onlyoffice, the error log of the NC would be interesting.

Regards

Uwe

[koolandrew (Andrew)]

Thanks Uwe, i didnt know that about the php errors.

[onlyoffice] Error: Exception: Error occurred in the document service: Error while downloading the document file to be converted. at <>

0. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 95
   OCA\Onlyoffice\DocumentService->ProcessConvServResponceError()
1. /usr/share/nextcloud/apps/onlyoffice/lib/Preview.php line 269
   OCA\Onlyoffice\DocumentService->GetConvertedUri()
2. /usr/share/nextcloud/lib/private/Preview/ProviderV1Adapter.php line 53
   OCA\Onlyoffice\Preview->getThumbnail()
3. /usr/share/nextcloud/lib/private/Preview/GeneratorHelper.php line 64
   OC\Preview\ProviderV1Adapter->getThumbnail()
4. /usr/share/nextcloud/lib/private/Preview/Generator.php line 397
   OC\Preview\GeneratorHelper->getThumbnail()
5. /usr/share/nextcloud/lib/private/Preview/Generator.php line 373
   OC\Preview\Generator->generateProviderPreview()
6. /usr/share/nextcloud/lib/private/Preview/Generator.php line 166
   OC\Preview\Generator->getMaxPreview()
7. /usr/share/nextcloud/lib/private/Preview/Generator.php line 116
   OC\Preview\Generator->generatePreviews()
8. /usr/share/nextcloud/lib/private/PreviewManager.php line 192
   OC\Preview\Generator->getPreview()
9. /usr/share/nextcloud/core/Controller/PreviewController.php line 144
   OC\PreviewManager->getPreview()
10. /usr/share/nextcloud/core/Controller/PreviewController.php line 113
    OC\Core\Controller\PreviewController->fetchPreview()
11. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
    OC\Core\Controller\PreviewController->getPreviewByFileId()
12. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController()
13. /usr/share/nextcloud/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch()
14. /usr/share/nextcloud/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main()
15. /usr/share/nextcloud/lib/base.php line 1071
    OC\Route\Router->match()
16. /usr/share/nextcloud/index.php line 36
    OC::handleRequest()

GET /index.php/core/preview?fileId=5691&c=c7cdab2769c85a7c8058a6a97725f422&x=375&y=375&forceIcon=0&a=1

There are other errors, but not sure if they are contributing.

[no app in context] Error: OC\ServerNotAvailableException: Legacy cipher is no longer supported! at <>

0. /usr/share/nextcloud/apps/encryption/lib/Crypto/Encryption.php line 247
   OCA\Encryption\Crypto\Crypt->getLegacyCipher()
1. /usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php line 595
   OCA\Encryption\Crypto\Encryption->begin()
2. /usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php line 517
   OC\Files\Storage\Wrapper\Encryption->fixUnencryptedSize(“*** sensitive parameters replaced ***”)
3. /usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php line 175
   OC\Files\Storage\Wrapper\Encryption->verifyUnencryptedSize(“*** sensitive parameters replaced ***”)
4. /usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php line 419
   OC\Files\Storage\Wrapper\Encryption->filesize()
5. /usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php line 298
   OC\Files\Storage\Wrapper\Encryption->fopen()
6. /usr/share/nextcloud/apps/files_accesscontrol/lib/StorageWrapper.php line 236
   OC\Files\Storage\Wrapper\Wrapper->fopen()
7. /usr/share/nextcloud/apps/terms_of_service/lib/Filesystem/StorageWrapper.php line 82
   OCA\FilesAccessControl\StorageWrapper->fopen()
8. /usr/share/nextcloud/lib/private/Files/View.php line 1141
   OCA\TermsOfService\Filesystem\StorageWrapper->fopen()
9. /usr/share/nextcloud/lib/private/Files/View.php line 969
   OC\Files\View->basicOperation()
10. /usr/share/nextcloud/lib/private/Files/Node/File.php line 116
    OC\Files\View->fopen()
11. /usr/share/nextcloud/apps/onlyoffice/lib/Controller/CallbackController.php line 305
    OC\Files\Node\File->fopen()
12. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
    OCA\Onlyoffice\Controller\CallbackController->download()
13. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController()
14. /usr/share/nextcloud/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch()
15. /usr/share/nextcloud/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main()
16. /usr/share/nextcloud/lib/base.php line 1071
    OC\Route\Router->match()
17. /usr/share/nextcloud/index.php line 36
    OC::handleRequest()

GET /index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTY5MSwidXNlcklkIjoiYWRtaW4ifQ.Yd9po_n8SxcnaJS-Ao1z5vke98mj3eCUOk0BuZ6x-AI

There are lots more errors but i didnt want to overwhelm you.

thanks

[transocean (Uwe)]

Which version of Onlyoffice Documentserver do you have installed? If I remember correctly, version 7.3.3 is the last one tested by @mrmarkuz.

[koolandrew (Andrew)]

It turns out, we are using 7.1.1.23…i will update!! Thanks

[koolandrew (Andrew)]

HI, i have now updated and when i click on save on the web configuration in nextcloud i get GET https://cloud.kooltel.com:8082/healthcheck` resulted in a 502 Bad Gateway response.
It is 502 Bad Gateway
nginx

I dont know how to fix this…

[koolandrew (Andrew)]

[onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error: GET https://cloud.kooltel.com:8082/healthcheck resulted in a 502 Bad Gateway response:

502 Bad Gateway

502 Bad Gateway

---

ngin (truncated...) at <>

0. /usr/share/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
   GuzzleHttp\Exception\RequestException::create(“*** sensitive parameters replaced ***”)
1. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 204
   GuzzleHttp\Middleware::GuzzleHttp{closure}(“*** sensitive parameters replaced ***”)
2. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 153
   GuzzleHttp\Promise\Promise::callHandler()
3. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
   GuzzleHttp\Promise\Promise::GuzzleHttp\Promise{closure}(“*** sensitive parameters replaced ***”)
4. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 248
   GuzzleHttp\Promise\TaskQueue->run()
5. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 224
   GuzzleHttp\Promise\Promise->invokeWaitFn()
6. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 269
   GuzzleHttp\Promise\Promise->waitIfPending()
7. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 226
   GuzzleHttp\Promise\Promise->invokeWaitList()
8. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 62
   GuzzleHttp\Promise\Promise->waitIfPending()
9. /usr/share/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
   GuzzleHttp\Promise\Promise->wait()
10. /usr/share/nextcloud/lib/private/Http/Client/Client.php line 226
    GuzzleHttp\Client->request()
11. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 374
    OC\Http\Client\Client->get()
12. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 259
    OCA\Onlyoffice\DocumentService->Request()
13. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 406
    OCA\Onlyoffice\DocumentService->HealthcheckRequest()
14. /usr/share/nextcloud/apps/onlyoffice/lib/Controller/SettingsController.php line 181
    OCA\Onlyoffice\DocumentService->checkDocServiceUrl()
15. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
    OCA\Onlyoffice\Controller\SettingsController->SaveAddress()
16. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController()
17. /usr/share/nextcloud/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch()
18. /usr/share/nextcloud/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main()
19. /usr/share/nextcloud/lib/base.php line 1071
    OC\Route\Router->match()
20. /usr/share/nextcloud/index.php line 36
    OC::handleRequest()

PUT /index.php/apps/onlyoffice/ajax/settings/address

[transocean (Uwe)]

Did you update to version 7.3.3 and then run a signal-event nethserver-onlyoffice-update?

[transocean (Uwe)]

Before you bother yourself for a long time with further failed attempts, a reinstallation might be the better way.

supervisorctl stop ds:
su - postgres -c “psql -c ‘drop database onlyoffice;’”
su - postgres -c “psql -c ‘drop role onlyoffice;’”
yum -y remove onlyoffice-documentserver nethserver-onlyoffice
rm -rf /etc/onlyoffice
rm -rf /etc/yum.repos.d/onlyoffice*
rm -rf /var/lib/nethserver/secrets/onlyoffice*
rm -rf /var/lib/onlyoffice
config delete fw_onlyoffice

And afterwards: onlyoffice [NethServer Wiki]

[koolandrew (Andrew)]

HI, i did as you suggested and i was hopeful…some of the commands didnt work but i was certainly able to uninstall both only office instances.

However, i got exactly the same error when i tried to connect…see *******************************************below

[root@server3 ~]# supervisorctl stop ds:
unix:///var/run/supervisor/supervisor.sock no such file
[root@server3 ~]# supervisorctl stop ds:
unix:///var/run/supervisor/supervisor.sock no such file
[root@server3 ~]# su - postgres -c “psql -c ‘drop database onlyoffice;’”
database: ‘drop: command not found
-bash: ’”: command not found
[root@server3 ~]# su - postgres -c “psql -c ‘drop role onlyoffice;’”
role: ‘drop: command not found
-bash: ’”: command not found
[root@server3 ~]# yum -y remove onlyoffice-documentserver nethserver-onlyoffice
Loaded plugins: changelog, fastestmirror, nethserver_events
Resolving Dependencies
→ Running transaction check
—> Package nethserver-onlyoffice.noarch 0:0.0.3-1.ns7 will be erased
—> Package onlyoffice-documentserver.x86_64 0:7.3.3-49.el7 will be erased
→ Finished Dependency Resolution

Dependencies Resolved

Package Arch Version Repository Size

Removing:
nethserver-onlyoffice noarch 0.0.3-1.ns7 @/nethserver-onlyoffice-0.0.3-1.ns7.noarch 13 k
onlyoffice-documentserver x86_64 7.3.3-49.el7 @/onlyoffice-documentserver.x86_64 1.2 G

Transaction Summary

Remove 2 Packages

Installed size: 1.2 G
Downloading packages:
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Erasing : nethserver-onlyoffice-0.0.3-1.ns7.noarch 1/2
Preparing for shutdown, it can take a lot of time, please wait…Done
Erasing : onlyoffice-documentserver-7.3.3-49.el7.x86_64 2/2
warning: /etc/onlyoffice/documentserver/default.json saved as /etc/onlyoffice/documentserver/default.json.rpmsave
Verifying : onlyoffice-documentserver-7.3.3-49.el7.x86_64 1/2
Verifying : nethserver-onlyoffice-0.0.3-1.ns7.noarch

---

[onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error: GET https://server3.kooltel.com:8082/healthcheck resulted in a 502 Bad Gateway response:

502 Bad Gateway

502 Bad Gateway

---

ngin (truncated...) at <>

0. /usr/share/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
   GuzzleHttp\Exception\RequestException::create(“*** sensitive parameters replaced ***”)
1. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 204
   GuzzleHttp\Middleware::GuzzleHttp{closure}(“*** sensitive parameters replaced ***”)
2. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 153
   GuzzleHttp\Promise\Promise::callHandler()
3. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
   GuzzleHttp\Promise\Promise::GuzzleHttp\Promise{closure}(“*** sensitive parameters replaced ***”)
4. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 248
   GuzzleHttp\Promise\TaskQueue->run()
5. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 224
   GuzzleHttp\Promise\Promise->invokeWaitFn()
6. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 269
   GuzzleHttp\Promise\Promise->waitIfPending()
7. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 226
   GuzzleHttp\Promise\Promise->invokeWaitList()
8. /usr/share/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php line 62
   GuzzleHttp\Promise\Promise->waitIfPending()
9. /usr/share/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
   GuzzleHttp\Promise\Promise->wait()
10. /usr/share/nextcloud/lib/private/Http/Client/Client.php line 226
    GuzzleHttp\Client->request()
11. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 374
    OC\Http\Client\Client->get()
12. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 259
    OCA\Onlyoffice\DocumentService->Request()
13. /usr/share/nextcloud/apps/onlyoffice/lib/DocumentService.php line 406
    OCA\Onlyoffice\DocumentService->HealthcheckRequest()
14. /usr/share/nextcloud/apps/onlyoffice/lib/Controller/SettingsController.php line 181
    OCA\Onlyoffice\DocumentService->checkDocServiceUrl()
15. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
    OCA\Onlyoffice\Controller\SettingsController->SaveAddress()
16. /usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController()
17. /usr/share/nextcloud/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch()
18. /usr/share/nextcloud/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main()
19. /usr/share/nextcloud/lib/base.php line 1071
    OC\Route\Router->match()
20. /usr/share/nextcloud/index.php line 36
    OC::handleRequest()

PUT /index.php/apps/onlyoffice/ajax/settings/address

[koolandrew (Andrew)]

i didnt do it but i just did it now after reinstalling and no difference in the outcome.

[transocean (Uwe)]

Sorry @koolandrew, but at this point I have to give up. I would have liked to read that you have success, but obviously my knowledge is no longer sufficient. Maybe your NC installation is faulty. Then a new installation of the NC would be perhaps still a way. But to clarify this exactly, please ask @mrmarkuz.

Regards…

Uwe

[koolandrew (Andrew)]

Well thanks for the suggestion…i am a bit stumped…

[transocean (Uwe)]

I was at that time, too, when I was faced with a similar problem. Onlyoffice just didn’t want to work anymore. I then decided to do a complete reinstallation of my NC. After that it worked again with the installation of Onlyoffice. But as already said. Write to @mrmarkuz. He knows surely still the one or other way to the goal.

[koolandrew (Andrew)]

I will try and send a message to him. Thanks for your input as this forum is very helpful as has Mr.Markuz been in the past…

One quick question, i am thinking of getting rid of it and going to NS8…they already mentioned that they arent going to support past nc27 so i dont see much point with ns7 anyways?

[transocean (Uwe)]

However, please keep in mind that NS8 is still in beta stage and is not intended for production use. As far as I know there are no plans to implement another version of NC in NS7. Personally, I don’t think that’s so good, but I also depend on what the developers “treat” us to.

[mrmarkuz (Markus Neuberger)]

Sorry for the late answer and thanks for pointing out the issue.
I was able to reproduce it on a test VM.
It’s working on some of my Nethservers but doesn’t on the test VM.
As soon as I found the error I’m going to release a fixed module.

EDIT:

@koolandrew After restarting the test VM it worked so maybe some service wasn’t correctly restarted. If not already tried, please reboot once to restart all services.
Now /healthcheck should be reachable and give back true.