I’m implementing these business rules with Giacomo and Edoardo. If I understand correctly
- server id is the single machine identifier to access repositories and monitoring services
- one subscription, one server id
- one person, multiple subscriptions
- number of available support requests is given by the sum of the person’s subscriptions
What about phone ticket support? Is it only for the system subscribed to it? Or can be associated to any other server I subscribed?
BTW in crostino we should say “professional SSH support” like others. I’d specify also the word “email” (if it applies).
Technical support is done via the phone, web, email based on Nethesis Helpdesk Portal (in English or Italian) at https://helpdesk.nethesis.it (except for the Crostino plan)
Wouldn’t it be better to use this Discourse installation for professional support? Discourse has private messages and categories. It’s the place every nethserverian knows well and would like to find payed professional support too