Impossible to send mails via SOGo

transocean · November 15, 2016, 8:02pm

Hi@all and many thanks for the very good support.

Nextcloud is work now without problems. But it is further impossible to send mails via SOGo.

I can push the yellow marked button Send, but nothing will go on. In my case the Send button is not white colored as usual. He has an darkgreen color and pushing on this gives no reaction.
For a better understanding, i have a picture attached.

Regards

Uwe

stef · November 15, 2016, 9:12pm

Hi

@transocean

Oups ! Same bug in SOGo ! I hadn’t seen it, sorry.

RoundCube (receiving and sending mails) and Nextcloud work fine (log in,
sharing ans syncronization of files).

Regards,

Stef

giacomo · November 16, 2016, 8:39am

I need to know if you installed SOGo from nethforge or nethforge testing.
@stef @transocean can you provide the output of this commands?

rpm -qi nethserver-sogo
rpm -qi sogo

transocean · November 16, 2016, 5:17pm

Hi giacono,

thanks for reply. SOGO was installed from nethforge. Here is the output.

rpm -qi nethserver-sogo:

[root@xxx ~]# rpm -qi nethserver-sogo
Name : nethserver-sogo
Version : 1.6.1
Release : 1.ns7
Architecture: noarch
Install Date: Tue 15 Nov 2016 08:23:30 PM CET
Group : Unspecified
Size : 56561
License : GPL
Signature : RSA/SHA1, Mon 03 Oct 2016 12:12:25 PM CEST, Key ID 9cb28ea039baf5c1
Source RPM : nethserver-sogo-1.6.1-1.ns7.src.rpm
Build Date : Mon 03 Oct 2016 12:11:37 PM CEST
Build Host : giacomo.nethesis.it
Relocations : (not relocatable)
Vendor : NethServer
URL : http://github.com/NethServer/nethserver-sogo
Summary : NethServer SOGo configuration
Description :
NethServer SOGo configuration
[root@xxx ~]#

rpm -qi sogo:

[root@xxx ~]# rpm -qi sogo
Name : sogo
Version : 3.0.2
Release : 1.el7.centos
Architecture: x86_64
Install Date: Tue 15 Nov 2016 08:22:32 PM CET
Group : Productivity/Groupware
Size : 39451729
License : GPL
Signature : RSA/SHA1, Mon 18 Jul 2016 02:26:57 PM CEST, Key ID 9cb28ea039baf5c1
Source RPM : sogo-3.0.2-1.el7.centos.src.rpm
Build Date : Sat 05 Mar 2016 05:53:16 PM CET
Build Host : shiva.inverse
Relocations : /usr
Packager : Inverse inc. info@inverse.ca
Vendor : http://www.inverse.ca/
URL : http://www.inverse.ca/contributions/sogo.html
Summary : SOGo
Description :
SOGo is a groupware server built around OpenGroupware.org (OGo) and
the SOPE application server. It focuses on scalability.

The Inverse edition of this project has many feature enhancements:

CalDAV and GroupDAV compliance
full handling of vCard as well as vCalendar/iCalendar formats
support for folder sharing and ACLs

The Web interface has been rewritten in an AJAX fashion to provided a faster
UI for the users, consistency in look and feel with the Mozilla applications,
and to reduce the load of the transactions on the server.

Regards

Uwe

stef · November 16, 2016, 7:23pm

Hi giacomo,

Here are the results from the commands you submitted, thanks. I won’t be
able to reply on friday 17th, sorry.
So, the results are :

rpm -qi nethserver-sogo
Name : nethserver-sogo
Version : 1.6.1
Release : 1.ns7
Architecture: noarch
Install Date: Sat 05 Nov 2016 11:54:21 PM CET
Group : Unspecified
Size : 56561
License : GPL
Signature : RSA/SHA1, Mon 03 Oct 2016 12:12:25 PM CEST, Key ID
9cb28ea039baf5c1
Source RPM : nethserver-sogo-1.6.1-1.ns7.src.rpm
Build Date : Mon 03 Oct 2016 12:11:37 PM CEST
Build Host : giacomo.nethesis.it
Relocations : (not relocatable)
Vendor : NethServer
URL : http://github.com/NethServer/nethserver-sogo
Summary : NethServer SOGo configuration
Description :
NethServer SOGo configuration
[root@services ~]# rpm -qi sogo
Name : sogo
Version : 3.0.2
Release : 1.el7.centos
Architecture: x86_64
Install Date: Sat 05 Nov 2016 11:54:19 PM CET
Group : Productivity/Groupware
Size : 39451729
License : GPL
Signature : RSA/SHA1, Mon 18 Jul 2016 02:26:57 PM CEST, Key ID
9cb28ea039baf5c1
Source RPM : sogo-3.0.2-1.el7.centos.src.rpm
Build Date : Sat 05 Mar 2016 05:53:16 PM CET
Build Host : shiva.inverse
Relocations : /usr
Packager : Inverse inc. info@inverse.ca
Vendor : http://www.inverse.ca/
URL : http://www.inverse.ca/contributions/sogo.html
Summary : SOGo
Description :
SOGo is a groupware server built around OpenGroupware.org (OGo) and
the SOPE application server. It focuses on scalability.

The Inverse edition of this project has many feature enhancements:

CalDAV and GroupDAV compliance
full handling of vCard as well as vCalendar/iCalendar formats
support for folder sharing and ACLs

The Web interface has been rewritten in an AJAX fashion to provided a faster
UI for the users, consistency in look and feel with the Mozilla
applications,
and to reduce the load of the transactions on the server.

mark_nl · November 17, 2016, 7:59am

Hi there,

In my experience this is behavior can be related to the browser-cache, especially firefox and chrome are effected.
Could to empty the browsers cache?

transocean · November 20, 2016, 3:11pm

Hi@mark_nl and thanks for the reply,

after cleaning of browser cache the problem is the same as before.
I can push the send button in SOGo as often as i want. No one mail will go outside.

Regards

Uwe

mark_nl · November 21, 2016, 6:32pm

that is a pitty, i had this problem a time ago with alpha 1 and I don’t recal how i solved it…

In my case it was related to DNS, outbound domain coluld not be resolved. It was due to my test setup, and there for a invalid bug report.

IIRC, creating a sever alias solved my issue.

mark_nl · December 3, 2016, 3:08pm

Hi Uwe,

Did you solve your issue? If so how?

I am collecting all SOGo related stuff, so very interested in your findings.

transocean · December 3, 2016, 3:15pm

Hi Mark,

the problem is not solved. With NS7 RC2 i can send mails only with roundcube or with webtop combined with LDAP. With NS 6.8 and the old SOGo version i have no problems to send mails.

Regards and a nice weekend

Uwe

mark_nl · December 3, 2016, 9:20pm

thx, cc @stef

Did not succeed trying to reproduce this

Some questions to narrow it:
Which browser are you using?
Can you try an other browser, like MS edge?
Do you use Ghostetry?
Did you see od things in the sogo and mail log? (if you still have SOGo installed it would be a huge help if you can try to send a message once more and have a look in / post this logs)
Are you a bit familiar with the Linux command prompt?

thnx

stef · December 3, 2016, 10:50pm

@transocean

Hi, did you try to uninstall and re-install SOGo with NS7 RC2 ? I didn’t
read the logs so far, but it solved the problem in SOGo which you
pointed out that it was impossible to send a mail.

Regards

transocean · December 6, 2016, 9:29am

Hi stephane,

in this moment i am finished with my installation no.12 of NS7 RC2 as VM on MS Hyper-V 2008 R2.
I can install, remove and reinstall SOGo often as i want. The Problem is allways the same. No mail wil leave
my network. I can push the send button 100 times per minute. It gives no reaction.

Regards

Uwe

Stefano_Zamboni · December 6, 2016, 9:59am

well… till now, you gave us no valid debug elements (logs etc), so how can we help you?

stef · December 6, 2016, 3:56pm

Hi Uwe,

In order to update my system, i have a cron job working daily on my NS7
RC2.
I don’t know if this could help but at least it won’t break your VM :

yum clean all ; yum update -y ; yum update --skip-broken -y

Sooner ou later (probably afet the final release), i’ll add
–exclude=slapd

Regards,

Stef

rolf · December 8, 2016, 8:29pm

I experience the same bug.
When googling for it, I found

https://lists.inverse.ca/sogo/arc/users/2016-06/msg00117.html .

I should be solved in Sogo 3.1.2 whereas sogo 3.0.2 is now installed.
Is version 3.1.2 making its way to NS7?

alefattorini · December 9, 2016, 3:42pm

Current version is 3.2.4 but our packages are still on Nethforge testing

@mark_nl are they stable enough to be moved?

enzoturri · December 19, 2016, 8:58pm

I Have same problem in NethServer 7RC3 with chorme,
With microsoft edge works

stephdl · December 23, 2016, 11:04pm

I’m not sure that to accept bad yum transaction (–skip-broken -y) is a good choice, before to install rpms with missed dependencies, it is better to stop the upgrade.

stef · December 24, 2016, 1:20pm

@stephdl

You’re right, but this helped me solve troubleshootings in the early RCs
of Nethserver.
I did not mean it’s a good practice, but maybe it could help in some
cases and in this particular one as other suggestions seems to have failed.