Do you think the current thoughts head into dangerous territory ? As I read it, the payed version will ONLY give the following benefits:
- guaranteed reaction time to x support tickets and optional remote support, for nethserver specific questions, issues or problems only (both)
- delayed updates to prevent fubars from upstream to reach production environments
That means, to my understanding, that no bugs from packages will be elligible for support, nor any configuration challenges for these packages, unless it is created/implemented by Nethserver to begin with (NetGui for instance) or has to do with how to transform a certain config to an e-smith compatible version.
The only added value for the person taking this support contract, is being able to point at it during an audit, having updates slightly delayed, and having a busines-compatible way of supporting the project.