Hello @lucag,
Thanks very much for this reply. I’ve dug further into my problem. I do see where the problem is now and it is related to mail size quota Here’s the scoop:
My setup is a little different than normal. I have two employees who don’t need to use their own email accounts but use a generic account. You have helped me set this up previously so that when these users login they only see the generic email accounts and not their own. This is working very well for us.
So for example I have Sally our secretary with a domain account of:
sally@company.local
and we have our general inbox with a domain account of:
info@company.local.
FYI.comapny.local is not our mail domain. We use company.ca for our email. So in the Email module of Nethserver I create a new address and select my domain user as the destination. So for Sally and info domain users I create the following:
sally@company.ca and I set the destination of sally@company.local
info@company.ca and I set the destination of info@company.local.
This allows me to login to Webtop with either info or sally accounts.
Next I setup in my info webtop account a sharing of identity to allow Sally to manage this account.
Then in the Sally Account in Settings > Mail > Advanced I enter into alternate root folder: Shared/info@company.local
This allows me to login to Sally’s account and all she see is the info email account.
This is where the trouble begins…
In Netherver > Email > Mailboxes, I set a quota for the info mailbox of 10 GB. We save a lot of emails in the general inbox.
In Nethserver > Email > Mailboxes I set the quota for Sally to be only 1 GB since she will never receive emails to her address.
The problem I encountered though is Webtop wouldn’t allow Sally to do anything with the Info account to delete or move mail without receiving a over quota error message. The solution was to increase Sally’s quota to also be 10 GB. Now Sally does not receive over quota email errors and she can do her job.
Here is my ask (finally)…
For Sally increasing her quota to 10 GB is no big deal since she will never receive email. But I also share our info@swaslab.local account with other users who will see the info email account under their Shared folder. These users will also need to move or delete email from the Info mailbox. But if their quotas are below the size of the info account they also receive an over quota error message. So I’ve had to increase all my users who access the info mailbox to have much larger quota sizes than I would like to give them.
Is there a way to make this work so that I don’t have to increase all my users mailbox sizes?
Sorry for the long detailed response.
Thank you.