Webtop, Nextcloud, onlyoffice

Support
1

NethServer Version: 7.9.2009
Module: Webtop / Nextcloud / OnlyOffice.

Hello friends,
I have a problem opening word and excel.
Even using the onlyoffice test with the command
# supervisorctl start ds: example

image
image1020Ă—453 18.1 KB

i get the error

image

how can i solve?

# rpm -qa |grep onlyoffice
nethserver-onlyoffice-0.0.2-1.ns7.noarch
onlyoffice-documentserver-7.1.1-23.x86_64

Thank you

2

I don’t know if it will solve your issue, however, i’d give to the command signal-event nethserver-onlyoffice-update a try.
Source: onlyoffice [NethServer Wiki]

1 Like
3

Thanks for pointing that out. I found no problems in Nextcloud.

As regards Webtop there seems to be an issue with Onlyoffice 7.1. I found following error in /var/log/onlyoffice/documentserver/docservice/out.log :

[ERROR] nodeJS - auth missing required parameter document.key (since 7.1 version)

As a workaround you may downgrade to Onlyoffice 7.0.1:

yum downgrade https://github.com/ONLYOFFICE/DocumentServer/releases/download/v7.0.1/onlyoffice-documentserver.x86_64.rpm

Apply configuration:

signal-event nethserver-onlyoffice-update

Now Onlyoffice should work again in Webtop.

The example page isn’t configured using a token yet. I’m going to add it in the next release.

If you like to use the example page now you need to get the jwt token first:

cat /var/lib/nethserver/secrets/onlyoffice

Now replace secret with the real one and set enable to true in /etc/onlyoffice/documentserver-example/default.json like:

...
    "token": {
        "enable": true,
        "useforrequest": true,
        "algorithmRequest": "HS256",
        "authorizationHeader": "Authorization",
        "authorizationHeaderPrefix": "Bearer ",
        "secret": "yNm6_dbOj1UKE_7DWDTETFxVv8mIbcAt",
        "expiresIn": "5m"
    }
...

After restarting the service, the example page should work:

supervisorctl restart ds:example

4

@mrmarkuz few hours ago Webtop was updated as package for Nethserver to version WebTop 5.18.2 and related connecting/deploying package for the distro.

Did you already verified if the issue occurs anyway? I am not able now to create a test installation.

1 Like
5

Yes, the new Webtop version was installed already.

6

Hi Markus,
I downgraded to version 7.01.
Webtop works fine while nextcloud presents me with a white screen and does not load anything.

7

Do you get an error when you click “save” in the Nextcloud Onlyoffice App settings?

8

No in the Nexcloud Onlyoffice App settings is OK

9

Do you use the current onlyoffice app 7.5.4?

[root@server2 ~]# occ app:list | grep onlyoffice
  - onlyoffice: 7.5.4

Please check the logs /var/log/onlyoffice/documentserver/docservice/out.log and /var/log/onlyoffice/documentserver/docservice/err.log for errors.

1 Like
10

occ app:list | grep onlyoffice

  • onlyoffice: 7.5.4

# tail -f /var/log/onlyoffice/documentserver/docservice/out.log
[2022-10-18T03:20:09.202] [WARN] nodeJS - Express server starting…
[2022-10-18T03:20:09.205] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v18.11.0 Documentation
[2022-10-18T03:20:09.388] [WARN] nodeJS - Express server listening on port 48000 in production-linux mode. Version: 7.0.1. Build: 37
# less /var/log/onlyoffice/documentserver/docservice/err.log
empty

11

Please share the relevant part of the log when the white page occurs.

Are you using a domain name (instead of IP) to browse to Nextcloud?

Did you install a valid cert like letsencrypt on the server?

Did you already execute

signal-event nethserver-onlyoffice-update

as @pike suggested?

1 Like
12

Hi Markus,
i am using a domain name and the certificate is correctly installed.
By running the command on the out.log file I have this.

signal-event nethserver-onlyoffice-update
[2022-10-18T18:18:33.688] [WARN] nodeJS - Express server starting…
[2022-10-18T18:18:33.691] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v18.11.0 Documentation
[2022-10-18T18:18:33.698] [ERROR] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2022-10-18T18:18:34.822] [WARN] nodeJS - Express server listening on port 48000 in production-linux mode. Version: 7.0.1. Build: 37

Messages when the white window appears none

13

Let’s check if rabbitmq is listening:

[root@server2 ~]# netstat -tlpn | grep 5672
tcp        0      0 0.0.0.0:25672           0.0.0.0:*               LISTEN      32149/beam.smp      
tcp6       0      0 :::5672                 :::*                    LISTEN      32149/beam.smp
1 Like