Webtop and nextcloud down after upgrade mariadb105

Support
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1

NethServer Version: 7.9.2009
Module: webtop nextcloud

Hi all,

tonight I performed an upgrade of some packages:

Updating:
nethserver-fail2ban noarch 1.7.1-1.ns7 nethserver-updates 1.1 M
nethserver-lang-cockpit noarch 1.4.6-10.ns7 nethserver-updates 1.6 M
nethserver-lang-en noarch 1.4.6-10.ns7 nethserver-updates 27 k
nethserver-mail-common noarch 2.30.1-1.ns7 nethserver-updates 1.5 M
nethserver-mail-disclaimer noarch 2.30.1-1.ns7 nethserver-updates 45 k
nethserver-mail-filter noarch 2.30.1-1.ns7 nethserver-updates 92 k
nethserver-mail-getmail noarch 2.30.1-1.ns7 nethserver-updates 53 k
nethserver-mail-server noarch 2.30.1-1.ns7 nethserver-updates 131 k
nethserver-mail-smarthost noarch 2.30.1-1.ns7 nethserver-updates 59 k
nethserver-netdata noarch 2.0.2-1.ns7 nethserver-updates 20 k
nethserver-nextcloud noarch 1.17.0-1.ns7 nethserver-updates 114 M
nethserver-unbound noarch 1.1.1-1.ns7 nethserver-updates 25 k
Installing for dependencies:
nethserver-rh-mariadb105 noarch 1.0.0-1.ns7 nethserver-updates 18 k
rh-mariadb105 x86_64 3.7-1.el7 ce-sclo-rh 7.5 k
rh-mariadb105-mariadb x86_64 3:10.5.8-1.el7 ce-sclo-rh 6.2 M
rh-mariadb105-mariadb-common x86_64 3:10.5.8-1.el7 ce-sclo-rh 69 k
rh-mariadb105-mariadb-config x86_64 3:10.5.8-1.el7 ce-sclo-rh 43 k
rh-mariadb105-mariadb-errmsg x86_64 3:10.5.8-1.el7 ce-sclo-rh 235 k
rh-mariadb105-mariadb-libs x86_64 3:10.5.8-1.el7 ce-sclo-rh 158 k
rh-mariadb105-mariadb-server x86_64 3:10.5.8-1.el7 ce-sclo-rh 18 M
rh-mariadb105-mariadb-server-utils
x86_64 3:10.5.8-1.el7 ce-sclo-rh 1.2 M
rh-mariadb105-runtime x86_64 3.7-1.el7 ce-sclo-rh 1.2 M

Transaction Summary

Install ( 10 Dependent packages)
Upgrade 12 Packages
Updates downloaded successfully.

The update ended normally (as far as I could see).
However, after that, I noticed that I couldn’t reach my webtop mail

This site can’t be reached

The webpage at https://mydomain/webtop/ might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE

And when looking into the nextcloud-app on my phone it says nextcloud is in maintenance-mode.
When trying to connect to the nextcliud-webinterface it tells me Nextcloud needs an upgrade.

Nextcloud will be updated to version 21.0.2

The following apps will be updated:

Futhermore, service tomcat8@webtop keeps stopping. Admin-web warns it isn’t running, but some seconds after manually starting it, it stops again…

Since I do have Roundcube installed as well I can see mail is functioning as expected.
Help! I want webtop and Nextcloud back, but I don’t know how…
please advice? A reboot didn’t help…

2

About Nextcloud, can you post the output of the following command?

occ upgrade

Also, nethserver-nextcloud upgrade log from /var/log/messages could be useful for developers to take a peek, in case a broader fix is needed.

3

oooh, that spits out a lot of update-checks & updates.

$ occ upgrade
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
Setting log level to debug
Turned on maintenance mode
Updating database schema
Updated database
Updating …
Updated to 1.11.0
Updating <lookup_server_connector> …
Updated <lookup_server_connector> to 1.9.0
Updating …
Updated to 1.9.0
Updating <password_policy> …
Updated <password_policy> to 1.11.0
Updating <user_ldap> …
Updated <user_ldap> to 1.11.0
Updating …
Updated to 1.16.0
Updating …
Updated to 2.14.3
Updating <cloud_federation_api> …
Updated <cloud_federation_api> to 1.4.0
Updating …
Fix broken values of calendar objects

Done
0/0 [->--------------------------] 0%
Updated to 1.17.1
Updating <files_sharing> …
Updated <files_sharing> to 1.13.1
Updating <files_trashbin> …
Updated <files_trashbin> to 1.11.0
Updating <files_versions> …
Updated <files_versions> to 1.14.0
Updating …
Updated to 1.11.0
Updating …
Updated to 2.3.0
Updating …
Updated to 1.11.0
Updating …
Updated to 2.10.0
Updating <nextcloud_announcements> …
Updated <nextcloud_announcements> to 1.10.0
Updating …
Updated to 2.9.0
Updating …
Updated to 1.11.0
Updating …
Migrate old user config
Done
8/8 [============================] 100%
Updated to 1.7.0
Updating …
Updated to 1.2.0
Updating …
Updated to 7.1.0
Updating …
Updated to 1.11.0
Updating <files_pdfviewer> …
Updated <files_pdfviewer> to 2.1.0
Updating <files_rightclick> …
Updated <files_rightclick> to 1.0.0
Updating <files_videoplayer> …
Updated <files_videoplayer> to 1.10.0
Updating …
Updated to 2.6.0
Updating …
Updated to 1.3.0
Updating …
Updated to 1.5.0
Updating <provisioning_api> …
Updated <provisioning_api> to 1.11.0
Updating …
Updated to 1.0.0
Updating …
Updated to 1.11.0
Updating …
Updated to 1.3.0
Updating …
Updated to 1.4.0
Updating <survey_client> …
Updated <survey_client> to 1.9.0
Updating …
Updated to 3.2.0
Updating <twofactor_backupcodes> …
Updated <twofactor_backupcodes> to 1.10.0
Updating …
Updated to 1.11.0
Updating <user_status> …
Updated <user_status> to 1.1.1
Updating …
Updated to 1.5.0
Updating <weather_status> …
Updated <weather_status> to 1.1.0
Checking for update of app accessibility in appstore
Checked for update of app “accessibility” in appstore
Checking for update of app activity in appstore
Checked for update of app “activity” in appstore
Checking for update of app bruteforcesettings in appstore
Update app bruteforcesettings from appstore
Checked for update of app “bruteforcesettings” in appstore
Checking for update of app cloud_federation_api in appstore
Checked for update of app “cloud_federation_api” in appstore
Checking for update of app comments in appstore
Checked for update of app “comments” in appstore
Checking for update of app contactsinteraction in appstore
Checked for update of app “contactsinteraction” in appstore
Checking for update of app dashboard in appstore
Checked for update of app “dashboard” in appstore
Checking for update of app dav in appstore
Checked for update of app “dav” in appstore
Checking for update of app federatedfilesharing in appstore
Checked for update of app “federatedfilesharing” in appstore
Checking for update of app federation in appstore
Checked for update of app “federation” in appstore
Checking for update of app files in appstore
Checked for update of app “files” in appstore
Checking for update of app files_pdfviewer in appstore
Checked for update of app “files_pdfviewer” in appstore
Checking for update of app files_rightclick in appstore
Checked for update of app “files_rightclick” in appstore
Checking for update of app files_sharing in appstore
Checked for update of app “files_sharing” in appstore
Checking for update of app files_trashbin in appstore
Checked for update of app “files_trashbin” in appstore
Checking for update of app files_versions in appstore
Checked for update of app “files_versions” in appstore
Checking for update of app files_videoplayer in appstore
Checked for update of app “files_videoplayer” in appstore
Checking for update of app firstrunwizard in appstore
Checked for update of app “firstrunwizard” in appstore
Checking for update of app logreader in appstore
Checked for update of app “logreader” in appstore
Checking for update of app lookup_server_connector in appstore
Checked for update of app “lookup_server_connector” in appstore
Checking for update of app nextcloud_announcements in appstore
Checked for update of app “nextcloud_announcements” in appstore
Checking for update of app notifications in appstore
Checked for update of app “notifications” in appstore
Checking for update of app oauth2 in appstore
Checked for update of app “oauth2” in appstore
Checking for update of app password_policy in appstore
Checked for update of app “password_policy” in appstore
Checking for update of app photos in appstore
Checked for update of app “photos” in appstore
Checking for update of app privacy in appstore
Checked for update of app “privacy” in appstore
Checking for update of app provisioning_api in appstore
Checked for update of app “provisioning_api” in appstore
Checking for update of app recommendations in appstore
Checked for update of app “recommendations” in appstore
Checking for update of app serverinfo in appstore
Checked for update of app “serverinfo” in appstore
Checking for update of app settings in appstore
Checked for update of app “settings” in appstore
Checking for update of app sharebymail in appstore
Checked for update of app “sharebymail” in appstore
Checking for update of app support in appstore
Checked for update of app “support” in appstore
Checking for update of app survey_client in appstore
Checked for update of app “survey_client” in appstore
Checking for update of app systemtags in appstore
Checked for update of app “systemtags” in appstore
Checking for update of app text in appstore
Checked for update of app “text” in appstore
Checking for update of app twofactor_backupcodes in appstore
Checked for update of app “twofactor_backupcodes” in appstore
Checking for update of app updatenotification in appstore
Checked for update of app “updatenotification” in appstore
Checking for update of app user_ldap in appstore
Checked for update of app “user_ldap” in appstore
Checking for update of app user_status in appstore
Checked for update of app “user_status” in appstore
Checking for update of app viewer in appstore
Checked for update of app “viewer” in appstore
Checking for update of app weather_status in appstore
Checked for update of app “weather_status” in appstore
Checking for update of app workflowengine in appstore
Checked for update of app “workflowengine” in appstore
Starting code integrity check…
Finished code integrity check
Update successful
Turned off maintenance mode
Resetting log level

Now, I can log in to the webinterface of Nextcloud, and the app on my phone is ‘online’ again.
So, that is issue 1 solved! Thanks.
Log in my next post.

4

Wow, that was quicker than expected! :wink:

Regarding webtop / tomcat, what does the service status says?

systemctl status -l tomcat8@webtop
5

While looking in the logs, I remembered earlier I had luck using

signal-event nethserver-webtop5-update

And now again; webtop is running as before!
Are you still interested in /var/log/messages (to possibly identify a common problem), or was that just to troubleshoot my issue?

1 Like
6

Smart move.

No. If the problem had been more difficult then maybe.

7

thanks a lot for your help. updating Nextcloud and then signal webtop seemed to be the solution.