Geeks know the quality of Nethserver offering is high. However “Enterprise” business people worry about such things as up-time and purchase expensive contracts with “Enterprise” providers such as Oracle, Redhat, … that are almost never used … it acts as insurance.
They would probably purchase support contracts for :
- the Nethserver Management layer AND
- the Centos/Redhat Operating System.
However, SMB and SME probably cannot afford both.
One might consider that getting fixes for 2. is more important than bug fixes for 1. because system management can always fallback to the command line if there were a problem with 1.
If there were a niche problem with systemd for example, filing a bug with Redhat would not get a timely response.
The purpose of raising these questions is how to convince business people to accept that nethserver support is adequate and that a Redhat support contract is an optional extra? From a risk point of view, it seems to me that a Redhat contract for Nethserver would be better , but then - why not just run Redhat?
These issues would go away if Nethserver Organisation had its own contract with Redhat so that upstream issues would get proper attention.