Hi everyone
I’ve installed Unifi Controller on Nethserver but after few days the service Unifi close automatically.
I don’t understand where the problem is.
I attached some log, maybe someone can help me to find solution
i Wait your reply, thanks
To ease the job of other users trying to help here are some excerpts from the logs, at least what I think could be relevant, otherwise dive into the logs.
hs_err_pid*.log -> check by yourself (java fatal error)
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x00007ffb771b4e70, pid=22337, tid=0x00007ffb74e75700
#
# JRE version: OpenJDK Runtime Environment (8.0_282-b08) (build 1.8.0_282-b08)
# Java VM: OpenJDK 64-Bit Server VM (25.282-b08 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# V [libjvm.so+0x9a8e70] MoveAndUpdateClosure::do_addr(HeapWord*, unsigned long)+0x90
mongod.log -> excerpt… but check by yourself if there’s something else that can be relevant
2021-03-22T09:44:06.874+0100 [conn53] insert ace.event query: { _id: ObjectId('605858d6a1161303cd2f2ce6'), ap: "18:e8:29:cc:07:e6", name: "VILLASOLE AP Ufficio", mac: "80:1f:02:a6:86:98", essid: "VillaSole", rogue_channel: "1", signal_strength: 7, ap_model: "U7LR", ap_name: "VILLASOLE AP Ufficio", ap_displayName: "VILLASOLE AP Ufficio", key: "EVT_AP_DetectRogueAP", subsystem: "wlan", is_negative: true, site_id: "577ccba038c0d63cbf0783af", time: 1616402646687, datetime: new Date(1616402646687), msg: "Rogue Access Point VillaSole [80:1f:02:a6:86:98] signal strength 7 at channel 1 was detected by AP[18:e8:29:cc:07:e6]" } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:185870 185ms
2021-03-22T09:44:06.876+0100 [conn53] command ace.$cmd command: insert { insert: "event", ordered: true, documents: [ { _id: ObjectId('605858d6a1161303cd2f2ce6'), ap: "18:e8:29:cc:07:e6", name: "VILLASOLE AP Ufficio", mac: "80:1f:02:a6:86:98", essid: "VillaSole", rogue_channel: "1", signal_strength: 7, ap_model: "U7LR", ap_name: "VILLASOLE AP Ufficio", ap_displayName: "VILLASOLE AP Ufficio", key: "EVT_AP_DetectRogueAP", subsystem: "wlan", is_negative: true, site_id: "577ccba038c0d63cbf0783af", time: 1616402646687, datetime: new Date(1616402646687), msg: "Rogue Access Point VillaSole [80:1f:02:a6:86:98] signal strength 7 at channel 1 was detected by AP[18:e8:29:cc:07:e6]" } ] } keyUpdates:0 numYields:0 locks(micros) w:1577 reslen:40 187ms
2021-03-22T09:45:02.254+0100 [conn56] insert ace_stat.stat_5minutes query: { _id: ObjectId('6058590ea1161303cd2f2e4a'), site_id: "56af8aaa9b46f519f4a4ab3d", o: "ap", oid: "44:d9:e7:58:be:7f", ap: "44:d9:e7:58:be:7f", time: 1616402100000, datetime: new Date(1616402100000), user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_packets: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_packets: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_bytes: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_bytes: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_errors: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_errors: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_dropped: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_dropped: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_crypts: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_crypts: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_frags: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-rx_frags: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_packets: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_packets: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_bytes: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_bytes: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_errors: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_errors: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_dropped: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_dropped: 13.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_retries: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-tx_retries: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-mac_filter_rejections: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-mac_filter_rejections: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-wifi_tx_attempts: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-wifi_tx_attempts: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-wifi_tx_dropped: 0.0, x-total-user-wifi0-ath0-56b061219b46f519f4a4ac40-wifi_tx_dropped: 0.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-num_sta_avg: 0.0, x-samples-user-wifi0-ath0-56b061219b46f519f4a4ac40-num_sta_avg: 300000.0, user-wifi0-ath0-56b061219b46f519f4a4ac40-ux50_num_sta_zero_avg: 0.0, x-samples-user-wifi0-ath0-56b061219b46f519f4a4ac40-ux50_num_sta_zero_avg: 300000.0, user-wifi0-rx_packets: 0.0, user-rx_packets: 0.0, guest-rx_packets: 0.0, wifi0-rx_packets: 0.0, rx_packets: 0.0, user-wifi0-rx_bytes: 0.0, user-rx_bytes: 0.0, guest-rx_bytes: 0.0, wifi0-rx_bytes: 0.0, rx_bytes: 0.0, user-wifi0-rx_errors: 0.0, user-rx_errors: 0.0, guest-rx_errors: 0.0, wifi0-rx_errors: 0.0, rx_errors: 0.0, user-wifi0-rx_dropped: 0.0, user-rx_dropped: 0.0, guest-rx_dropped: 0.0, wifi0-rx_dropped: 0.0, rx_dropped: 0.0, user-wifi0-rx_crypts: 0.0, user-rx_crypts: 0.0, guest-rx_crypts: 0.0, wifi0-rx_crypts: 0.0, rx_crypts: 0.0, user-wifi0-rx_frags: 0.0, user-rx_frags: 0.0, guest-rx_frags: 0.0, wifi0-rx_frags: 0.0, rx_frags: 0.0, user-wifi0-tx_packets: 0.0, user-tx_packets: 0.0, guest-tx_packets: 0.0, wifi0-tx_packets: 0.0, tx_packets: 0.0, user-wifi0-tx_bytes: 0.0, user-tx_bytes: 0.0, guest-tx_bytes: 0.0, wifi0-tx_bytes: 0.0, tx_bytes: 0.0, user-wifi0-tx_errors: 0.0, user-tx_errors: 0.0, guest-tx_errors: 0.0, wifi0-tx_errors: 0.0, tx_errors: 0.0, user-wifi0-tx_dropped: 0.0, user-tx_dropped: 0.0, guest-tx_dropped: 0.0, wifi0-tx_dropped: 0.0, tx_dropped: 0.0, user-wifi0-tx_retries: 0.0, user-tx_retries: 0.0, guest-tx_retries: 0.0, wifi0-tx_retries: 0.0, tx_retries: 0.0, user-wifi0-mac_filter_rejections: 0.0, user-mac_filter_rejections: 0.0, guest-mac_filter_rejections: 0.0, wifi0-mac_filter_rejections: 0.0, mac_filter_rejections: 0.0, user-wifi0-wifi_tx_attempts: 0.0, user-wifi_tx_attempts: 0.0, guest-wifi_tx_attempts: 0.0, wifi0-wifi_tx_attempts: 0.0, wifi_tx_attempts: 0.0, user-wifi0-wifi_tx_dropped: 0.0, user-wifi_tx_dropped: 0.0, guest-wifi_tx_dropped: 0.0, wifi0-wifi_tx_dropped: 0.0, wifi_tx_dropped: 0.0, user-wifi0-num_sta_avg: 0.0, x-samples-user-wifi0-num_sta_avg: 300000.0, user-wifi0-ux50_num_sta_zero_avg: 0.0, x-samples-user-wifi0-ux50_num_sta_zero_avg: 300000.0, guest-num_sta_avg: 0.0, x-samples-guest-num_sta_avg: 300000.0, guest-ux50_num_sta_zero_avg: 0.0, x-samples-guest-ux50_num_sta_zero_avg: 300000.0, num_sta_avg: 0.0, x-samples-num_sta_avg: 300000.0, ux50_num_sta_zero_avg: 0.0, x-samples-ux50_num_sta_zero_avg: 300000.0, user-num_sta_avg: 0.0, x-samples-user-num_sta_avg: 300000.0, user-ux50_num_sta_zero_avg: 0.0, x-samples-user-ux50_num_sta_zero_avg: 300000.0, wifi0-num_sta_avg: 0.0, x-samples-wifi0-num_sta_avg: 300000.0, wifi0-ux50_num_sta_zero_avg: 0.0, x-samples-wifi0-ux50_num_sta_zero_avg: 300000.0, wifi0-cu_total: 8.59, x-samples-wifi0-cu_total: 300000.0, wifi0-cu_self_rx: 6.326666666666667, x-samples-wifi0-cu_self_rx: 300000.0, wifi0-cu_self_tx: 2.0, x-samples-wifi0-cu_self_tx: 300000.0, bytes: 0.0, x-set-user-num_sta: [], user-num_sta: 0, x-set-guest-num_sta: [], guest-num_sta: 0, x-set-ng-num_sta: [], ng-num_sta: 0, x-set-na-num_sta: [], na-num_sta: 0, num_sta: 0, x-prefixes-num_sta: [ "user", "guest", "ng", "na" ], mem: 50.3, x-samples-mem: 300000.0, cpu: 1.535666666666667, x-samples-cpu: 300000.0, port_4-rx_packets: 0.0, x-total-port_4-rx_packets: 0.0, port_4-rx_bytes: 0.0, x-total-port_4-rx_bytes: 0.0, port_4-rx_errors: 0.0, x-total-port_4-rx_errors: 0.0, port_4-rx_dropped: 0.0, x-total-port_4-rx_dropped: 0.0, port_4-tx_packets: 0.0, x-total-port_4-tx_packets: 0.0, port_4-tx_bytes: 0.0, x-total-port_4-tx_bytes: 0.0, port_4-tx_errors: 0.0, x-total-port_4-tx_errors: 0.0, port_4-tx_dropped: 0.0, x-total-port_4-tx_dropped: 0.0, port_4-tx_retries: 0.0, x-total-port_4-tx_retries: 0.0, port_4-rx_multicast: 0.0, x-total-port_4-rx_multicast: 0.0, port_4-rx_broadcast: 0.0, x-total-port_4-rx_broadcast: 0.0, port_4-tx_multicast: 0.0, x-total-port_4-tx_multicast: 0.0, port_4-tx_broadcast: 0.0, x-total-port_4-tx_broadcast: 0.0, short_radio_table: [ { name: "wifi0", radio: "ng" } ], user-wlan-num_sta_connected: 0.0, user-wlan-num_sta_disconnected: 0.0, guest-wlan-num_sta_connected: 0.0, guest-wlan-num_sta_disconnected: 0.0, ng-wlan-num_sta_connected: 0.0, ng-wlan-num_sta_disconnected: 0.0, na-wlan-num_sta_connected: 0.0, na-wlan-num_sta_disconnected: 0.0, wlan_configuration-56b061219b46f519f4a4ac40-num_sta_max: 0.0, duration: 300000.0, x-timestamp: 1616402331000 } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:181148 181ms
2021-03-22T09:45:02.257+0100 [conn56] command ace_stat.$cmd command: insert { insert: "stat_5minutes", ordered: false, documents: 22 } keyUpdates:0 numYields:0 locks(micros) w:2089 reslen:40 197ms
2021-03-22T09:45:02.982+0100 [conn56] warning: log line attempted (17k) over max size (10k), printing beginning and end ... insert ace_stat.stat_5minutes query: { _id: ObjectId('6058590ea1161303cd2f2e99'), site_id: "573342a2b45e39ccefb2a7e5", o: "ap", oid: "e0:63:da:b3:22:a8", ap: "e0:63:da:b3:22:a8", time: 1616402100000, datetime: new Date(1616402100000), user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_packets: 2.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_packets: 5160439.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_bytes: 96.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_bytes: 1238469844.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_errors: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_errors: 26488.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_dropped: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_dropped: 26489.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_crypts: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_crypts: 26488.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_frags: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-rx_frags: 0.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_packets: 2.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_packets: 8341663.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_bytes: 126.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_bytes: 3578211705.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_errors: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_errors: 79788.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_dropped: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_dropped: 0.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_retries: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-tx_retries: 1.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-mac_filter_rejections: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-mac_filter_rejections: 0.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-wifi_tx_attempts: 2.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-wifi_tx_attempts: 697.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-wifi_tx_dropped: 0.0, x-total-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-wifi_tx_dropped: 0.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-num_sta_avg: 1.0, x-samples-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-num_sta_avg: 300000.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-ux50_num_sta_avg: 1.0, x-samples-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-ux50_num_sta_avg: 300000.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-ux50_num_sta_zero_avg: 1.0, x-samples-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-ux50_num_sta_zero_avg: 300000.0, user-wifi1-ath3-5733434eb45e39ccefb2a7fd-satisfaction: 100.0, x-samples-user-wifi1-ath3-5733434eb45e39ccefb2a7fd-satisfaction: 300000.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_packets: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_packets: 1282088.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_bytes: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_bytes: 589365774.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_errors: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_errors: 1147.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_dropped: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_dropped: 1258.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_crypts: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_crypts: 1147.0, guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_frags: 0.0, x-total-guest-wifi1-ath2-5f87f8a3fba4030785d0cebb-rx_frags: 0.0, guest-wifi1-ath2-5f87f8a3fba4030 .......... _sta_zero_avg: 300000.0, user-wifi1-satisfaction: 100.0, x-samples-user-wifi1-satisfaction: 300000.0, ng-satisfaction: 95.98666666666666, x-samples-ng-satisfaction: 300000.0, user-wifi0-num_sta_avg: 3.0, x-samples-user-wifi0-num_sta_avg: 300000.0, user-wifi0-ux50_num_sta_avg: 3.0, x-samples-user-wifi0-ux50_num_sta_avg: 300000.0, user-wifi0-ux50_num_sta_zero_avg: 3.0, x-samples-user-wifi0-ux50_num_sta_zero_avg: 300000.0, user-wifi0-satisfaction: 94.70666666666666, x-samples-user-wifi0-satisfaction: 300000.0, guest-num_sta_avg: 2.0, x-samples-guest-num_sta_avg: 300000.0, guest-ux50_num_sta_avg: 2.0, x-samples-guest-ux50_num_sta_avg: 300000.0, guest-ux50_num_sta_zero_avg: 2.0, x-samples-guest-ux50_num_sta_zero_avg: 300000.0, guest-satisfaction: 97.90666666666667, x-samples-guest-satisfaction: 300000.0, user-num_sta_avg: 4.0, x-samples-user-num_sta_avg: 300000.0, user-ux50_num_sta_avg: 4.0, x-samples-user-ux50_num_sta_avg: 300000.0, user-ux50_num_sta_zero_avg: 4.0, x-samples-user-ux50_num_sta_zero_avg: 300000.0, user-satisfaction: 96.03, x-samples-user-satisfaction: 300000.0, wifi0-cu_total: 14.74, x-samples-wifi0-cu_total: 300000.0, wifi0-cu_self_rx: 8.346666666666666, x-samples-wifi0-cu_self_rx: 300000.0, wifi0-cu_self_tx: 5.116666666666666, x-samples-wifi0-cu_self_tx: 300000.0, wifi0-satisfaction: 95.80666666666667, x-samples-wifi0-satisfaction: 300000.0, wifi1-cu_total: 1.0, x-samples-wifi1-cu_total: 300000.0, wifi1-cu_self_rx: 0.0, x-samples-wifi1-cu_self_rx: 300000.0, wifi1-cu_self_tx: 0.1966666666666667, x-samples-wifi1-cu_self_tx: 300000.0, wifi1-satisfaction: 100.0, x-samples-wifi1-satisfaction: 300000.0, bytes: 733727.5587044535, x-set-user-num_sta: [ "30:ae:a4:1c:5a:28", "30:ae:a4:1d:f8:e0", "f4:f5:e8:5b:9c:34", "78:4f:43:94:64:a5" ], user-num_sta: 4, x-set-guest-num_sta: [ "8e:4f:05:1a:bd:27", "c0:a6:00:15:32:cf" ], guest-num_sta: 2, x-set-ng-num_sta: [ "30:ae:a4:1c:5a:28", "30:ae:a4:1d:f8:e0", "f4:f5:e8:5b:9c:34", "8e:4f:05:1a:bd:27", "c0:a6:00:15:32:cf" ], ng-num_sta: 5, x-set-na-num_sta: [ "78:4f:43:94:64:a5" ], na-num_sta: 1, num_sta: 6, x-prefixes-num_sta: [ "user", "guest", "ng", "na" ], mem: 33.50066666666667, x-samples-mem: 300000.0, cpu: 1.684333333333333, x-samples-cpu: 300000.0, short_radio_table: [ { name: "wifi0", radio: "ng" }, { name: "wifi1", radio: "na" } ], user-wlan-num_sta_connected: 0.0, user-wlan-num_sta_disconnected: 0.0, guest-wlan-num_sta_connected: 0.0, guest-wlan-num_sta_disconnected: 0.0, ng-wlan-num_sta_connected: 0.0, ng-wlan-num_sta_disconnected: 0.0, na-wlan-num_sta_connected: 0.0, na-wlan-num_sta_disconnected: 0.0, satisfaction: 95.90000000000001, x-samples-satisfaction: 300000.0, wlan_configuration-5f87f8a3fba4030785d0cebb-num_sta_max: 2.0, wlan_configuration-5733434eb45e39ccefb2a7fd-num_sta_max: 4.0, duration: 300000.0, x-timestamp: 1616402341000, sta_assoc_total: 0.0, sta_assoc_max: 0.0, sta_assoc_min: 0.0, sta_auth_total: 0.0, sta_auth_max: 0.0, sta_auth_min: 0.0, sta_dhcp_total: 0.0, sta_dhcp_max: 0.0, sta_dhcp_min: 0.0, sta_wpa_auth_total: 0.0, sta_wpa_auth_max: 0.0, sta_wpa_auth_min: 0.0, sta_assoc_failures: 0.0, sta_auth_failures: 0.0, sta_dhcp_failures: 0.0, sta_wpa_auth_failures: 0.0, sta_arp_failures: 0.0, sta_dns_failures: 0.0, sta_connect_time_total: 0.0, sta_connect_time_max: 0.0, sta_connect_time_min: 0.0, sta_track_samples: 1.0 } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:138553 138ms
2021-03-22T09:45:03.006+0100 [conn56] command ace_stat.$cmd command: insert { insert: "stat_5minutes", ordered: false, documents: 30 } keyUpdates:0 numYields:0 locks(micros) w:1371 reslen:40 164ms
2021-03-22T09:45:03.203+0100 [conn56] insert ace_stat.stat_5minutes query: { _id: ObjectId('6058590fa1161303cd2f2eb7'), site_id: "57347ce238c06e6d6fa2cc0d", o: "ap_analytics", oid: "44:d9:e7:ac:09:16", ap_analytics: "44:d9:e7:ac:09:16", time: 1616402100000, datetime: new Date(1616402100000), duration: 300000.0, x-timestamp: 1616402361000 } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:141575 141ms
2021-03-22T09:45:03.209+0100 [conn56] command ace_stat.$cmd command: insert { insert: "stat_5minutes", ordered: false, documents: 11 } keyUpdates:0 numYields:0 locks(micros) w:214 reslen:40 147ms
2021-03-22T09:45:04.653+0100 [conn56] warning: log line attempted (11k) over max size (10k), printing beginning and end ... insert ace_stat.stat_5minutes query: { _id: ObjectId('60585910a1161303cd2f2f7c'), site_id: "5a1c373a89173ca2dfcb9a13", o: "ap", oid: "f0:9f:c2:7c:46:fc", ap: "f0:9f:c2:7c:46:fc", time: 1616402100000, datetime: new Date(1616402100000), user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_packets: 872.5, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_packets: 36216067.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_bytes: 335032.2857142857, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_bytes: 4194077919.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_errors: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_errors: 111817.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_dropped: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_dropped: 111817.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_crypts: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_crypts: 111817.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_frags: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-rx_frags: 0.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_packets: 1207.571428571428, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_packets: 29610236.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_bytes: 753818.7857142857, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_bytes: 4145597643.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_errors: 2.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_errors: 215673.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_dropped: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_dropped: 23.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_retries: 158.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-tx_retries: 2737677.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-mac_filter_rejections: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-mac_filter_rejections: 0.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-wifi_tx_attempts: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-wifi_tx_attempts: 0.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-wifi_tx_dropped: 0.0, x-total-user-wifi1-ath2-5a1fc52789176bacfe94b300-wifi_tx_dropped: 0.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-num_sta_avg: 3.0, x-samples-user-wifi1-ath2-5a1fc52789176bacfe94b300-num_sta_avg: 300000.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-ux50_num_sta_avg: 2.0, x-samples-user-wifi1-ath2-5a1fc52789176bacfe94b300-ux50_num_sta_avg: 300000.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-ux50_num_sta_zero_avg: 2.0, x-samples-user-wifi1-ath2-5a1fc52789176bacfe94b300-ux50_num_sta_zero_avg: 300000.0, user-wifi1-ath2-5a1fc52789176bacfe94b300-satisfaction: 65.80333333333333, x-samples-user-wifi1-ath2-5a1fc52789176bacfe94b300-satisfaction: 300000.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_packets: 11.78571428571428, x-total-user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_packets: 7075122.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_bytes: 1166.428571428572, x-total-user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_bytes: 3035535687.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_errors: 0.0, x-total-user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_errors: 56337.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_dropped: 0.0, x-total-user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_dropped: 56337.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_crypts: 0.0, x-total-user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_crypts: 56247.0, user-wifi0-ath0-5a1fc52789176bacfe94b300-rx_frags: 0.0, x-total-us .......... g: 300000.0, ux50_num_sta_avg: 3.863333333333333, x-samples-ux50_num_sta_avg: 300000.0, ux50_num_sta_zero_avg: 3.863333333333333, x-samples-ux50_num_sta_zero_avg: 300000.0, wifi0-num_sta_avg: 2.0, x-samples-wifi0-num_sta_avg: 300000.0, wifi0-ux50_num_sta_avg: 1.863333333333333, x-samples-wifi0-ux50_num_sta_avg: 300000.0, wifi0-ux50_num_sta_zero_avg: 1.863333333333333, x-samples-wifi0-ux50_num_sta_zero_avg: 300000.0, user-wifi1-num_sta_avg: 3.0, x-samples-user-wifi1-num_sta_avg: 300000.0, user-wifi1-ux50_num_sta_avg: 2.0, x-samples-user-wifi1-ux50_num_sta_avg: 300000.0, user-wifi1-ux50_num_sta_zero_avg: 2.0, x-samples-user-wifi1-ux50_num_sta_zero_avg: 300000.0, user-wifi1-satisfaction: 65.80333333333333, x-samples-user-wifi1-satisfaction: 300000.0, ng-satisfaction: 98.22333333333333, x-samples-ng-satisfaction: 300000.0, user-wifi0-num_sta_avg: 2.0, x-samples-user-wifi0-num_sta_avg: 300000.0, user-wifi0-ux50_num_sta_avg: 1.863333333333333, x-samples-user-wifi0-ux50_num_sta_avg: 300000.0, user-wifi0-ux50_num_sta_zero_avg: 1.863333333333333, x-samples-user-wifi0-ux50_num_sta_zero_avg: 300000.0, user-wifi0-satisfaction: 98.22333333333333, x-samples-user-wifi0-satisfaction: 300000.0, guest-num_sta_avg: 0.0, x-samples-guest-num_sta_avg: 300000.0, guest-ux50_num_sta_zero_avg: 0.0, x-samples-guest-ux50_num_sta_zero_avg: 300000.0, user-num_sta_avg: 5.0, x-samples-user-num_sta_avg: 300000.0, user-ux50_num_sta_avg: 3.863333333333333, x-samples-user-ux50_num_sta_avg: 300000.0, user-ux50_num_sta_zero_avg: 3.863333333333333, x-samples-user-ux50_num_sta_zero_avg: 300000.0, user-satisfaction: 78.77133333333333, x-samples-user-satisfaction: 300000.0, wifi0-cu_total: 8.616666666666667, x-samples-wifi0-cu_total: 300000.0, wifi0-cu_self_rx: 5.183333333333334, x-samples-wifi0-cu_self_rx: 300000.0, wifi0-cu_self_tx: 2.296666666666667, x-samples-wifi0-cu_self_tx: 300000.0, wifi0-satisfaction: 98.22333333333333, x-samples-wifi0-satisfaction: 300000.0, wifi1-cu_total: 1.623333333333333, x-samples-wifi1-cu_total: 300000.0, wifi1-cu_self_rx: 0.0, x-samples-wifi1-cu_self_rx: 300000.0, wifi1-cu_self_tx: 1.136666666666667, x-samples-wifi1-cu_self_tx: 300000.0, wifi1-satisfaction: 65.80333333333333, x-samples-wifi1-satisfaction: 300000.0, bytes: 2173527.928571429, x-set-user-num_sta: [ "98:41:5c:b2:c2:d9", "54:99:63:6c:22:12", "28:39:5e:c8:bd:f9", "f4:f5:e8:5c:0a:36", "64:eb:8c:8e:2e:f8" ], user-num_sta: 5, x-set-guest-num_sta: [], guest-num_sta: 0, x-set-ng-num_sta: [ "98:41:5c:b2:c2:d9", "64:eb:8c:8e:2e:f8" ], ng-num_sta: 2, x-set-na-num_sta: [ "54:99:63:6c:22:12", "28:39:5e:c8:bd:f9", "f4:f5:e8:5c:0a:36" ], na-num_sta: 3, num_sta: 5, x-prefixes-num_sta: [ "user", "guest", "ng", "na" ], mem: 59.01633333333334, x-samples-mem: 300000.0, cpu: 1.560666666666667, x-samples-cpu: 300000.0, short_radio_table: [ { name: "wifi0", radio: "ng" }, { name: "wifi1", radio: "na" } ], user-wlan-num_sta_connected: 0.0, user-wlan-num_sta_disconnected: 0.0, guest-wlan-num_sta_connected: 0.0, guest-wlan-num_sta_disconnected: 0.0, ng-wlan-num_sta_connected: 0.0, ng-wlan-num_sta_disconnected: 0.0, na-wlan-num_sta_connected: 0.0, na-wlan-num_sta_disconnected: 0.0, satisfaction: 78.18000000000001, x-samples-satisfaction: 300000.0, wlan_configuration-5a1fc52789176bacfe94b300-num_sta_max: 5.0, duration: 300000.0, x-timestamp: 1616402366000 } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:113560 113ms
2021-03-22T09:45:04.656+0100 [conn56] command ace_stat.$cmd command: insert { insert: "stat_5minutes", ordered: false, documents: 23 } keyUpdates:0 numYields:0 locks(micros) w:707 reslen:40 118ms
2021-03-22T09:45:05.178+0100 [conn56] insert ace_stat.stat_5minutes query: { _id: ObjectId('60585911a1161303cd2f2fc5'), site_id: "5af5a83354191b4046dad302", o: "device_analytics", oid: "78:8a:20:66:31:32", device_analytics: "78:8a:20:66:31:32", time: 1616402100000, datetime: new Date(1616402100000), uptime: 299.0, x-total-uptime: 2331050.0, duration: 300000.0, x-timestamp: 1616402326000 } ninserted:1 keyUpdates:0 numYields:0 locks(micros) w:155507 155ms
2021-03-22T09:45:05.216+0100 [conn56] command ace_stat.$cmd command: insert { insert: "stat_5minutes", ordered: false, documents: 22 } keyUpdates:0 numYields:0 locks(micros) w:174 reslen:40 193ms
2021-03-22T09:45:06.747+0100 [conn56] Assertion: 10334:BSONObj size: 1442042343 (0x55F3D1E7) is invalid. Size must be between 0 and 16793600(16MB) First element: : ?type=75
2021-03-22T09:45:06.754+0100 [conn56] ace_stat.stat_5minutes 0x5599ee09b7a9 0x5599ee04f278 0x5599ee033210 0x5599ee0332fc 0x5599eda66092 0x5599eda8299c 0x5599edc40e8d 0x5599edc443b6 0x5599eddeab45 0x5599eddd4d20 0x5599eddd71e0 0x5599edccbdaa 0x5599eda67503 0x5599ee05cce2 0x7effa1b3dea5 0x7effa07699fd
bin/mongod(_ZN5mongo15printStackTraceERSo+0x39) [0x5599ee09b7a9]
bin/mongod(_ZN5mongo10logContextEPKc+0x198) [0x5599ee04f278]
bin/mongod(_ZN5mongo11msgassertedEiPKc+0xe0) [0x5599ee033210]
bin/mongod(+0x8582fc) [0x5599ee0332fc]
bin/mongod(_ZNK5mongo7BSONObj14_assertInvalidEv+0x2e2) [0x5599eda66092]
bin/mongod(_ZN5mongo7BSONObjC1EPKc+0x2c) [0x5599eda8299c]
bin/mongod(_ZN5mongo10FetchStage4workEPm+0x28d) [0x5599edc40e8d]
bin/mongod(_ZN5mongo18KeepMutationsStage4workEPm+0xe6) [0x5599edc443b6]
bin/mongod(_ZN5mongo12PlanExecutor7getNextEPNS_7BSONObjEPNS_7DiskLocE+0xf5) [0x5599eddeab45]
bin/mongod(_ZN5mongo15MultiPlanRunner7getNextEPNS_7BSONObjEPNS_7DiskLocE+0x1e0) [0x5599eddd4d20]
bin/mongod(_ZN5mongo11newRunQueryERNS_7MessageERNS_12QueryMessageERNS_5CurOpES1_+0x950) [0x5599eddd71e0]
bin/mongod(_ZN5mongo16assembleResponseERNS_7MessageERNS_10DbResponseERKNS_11HostAndPortE+0x76a) [0x5599edccbdaa]
bin/mongod(_ZN5mongo16MyMessageHandler7processERNS_7MessageEPNS_21AbstractMessagingPortEPNS_9LastErrorE+0xd3) [0x5599eda67503]
bin/mongod(_ZN5mongo17PortMessageServer17handleIncomingMsgEPv+0x462) [0x5599ee05cce2]
/lib64/libpthread.so.0(+0x7ea5) [0x7effa1b3dea5]
/lib64/libc.so.6(clone+0x6d) [0x7effa07699fd]
(...)
2021-03-23T14:40:00.965+0100 [conn58] assertion 10334 BSONObj size: 1442042343 (0x55F3D1E7) is invalid. Size must be between 0 and 16793600(16MB) First element: : ?type=75 ns:ace_stat.stat_5minutes query:{ $orderby: {}, $query: { site_id: "5d3866a1fba403078526e1c9", o: { $type: 2 }, oid: { $type: 2 }, datetime: { $gte: new Date(1615744800000), $lt: new Date(1615748400000) } } }
2021-03-23T14:40:00.965+0100 [conn58] ntoskip:0 ntoreturn:3000
2021-03-23T14:44:17.502+0100 [clientcursormon] mem (MB) res:1411 virt:23471
2021-03-23T14:44:17.504+0100 [clientcursormon] mapped (incl journal view):22488
2021-03-23T14:44:17.504+0100 [clientcursormon] connections:59
2021-03-23T14:45:03.631+0100 [conn58] Assertion: 10334:BSONObj size: 1442042343 (0x55F3D1E7) is invalid. Size must be between 0 and 16793600(16MB) First element: : ?type=75
2021-03-23T14:45:03.638+0100 [conn58] ace_stat.stat_5minutes 0x5599ee09b7a9 0x5599ee04f278 0x5599ee033210 0x5599ee0332fc 0x5599eda66092 0x5599eda8299c 0x5599edc40e8d 0x5599edc443b6 0x5599eddeab45 0x5599eddd4d20 0x5599eddd71e0 0x5599edccbdaa 0x5599eda67503 0x5599ee05cce2 0x7effa1b3dea5 0x7effa07699fd
bin/mongod(_ZN5mongo15printStackTraceERSo+0x39) [0x5599ee09b7a9]
bin/mongod(_ZN5mongo10logContextEPKc+0x198) [0x5599ee04f278]
bin/mongod(_ZN5mongo11msgassertedEiPKc+0xe0) [0x5599ee033210]
bin/mongod(+0x8582fc) [0x5599ee0332fc]
bin/mongod(_ZNK5mongo7BSONObj14_assertInvalidEv+0x2e2) [0x5599eda66092]
bin/mongod(_ZN5mongo7BSONObjC1EPKc+0x2c) [0x5599eda8299c]
bin/mongod(_ZN5mongo10FetchStage4workEPm+0x28d) [0x5599edc40e8d]
bin/mongod(_ZN5mongo18KeepMutationsStage4workEPm+0xe6) [0x5599edc443b6]
bin/mongod(_ZN5mongo12PlanExecutor7getNextEPNS_7BSONObjEPNS_7DiskLocE+0xf5) [0x5599eddeab45]
bin/mongod(_ZN5mongo15MultiPlanRunner7getNextEPNS_7BSONObjEPNS_7DiskLocE+0x1e0) [0x5599eddd4d20]
bin/mongod(_ZN5mongo11newRunQueryERNS_7MessageERNS_12QueryMessageERNS_5CurOpES1_+0x950) [0x5599eddd71e0]
bin/mongod(_ZN5mongo16assembleResponseERNS_7MessageERNS_10DbResponseERKNS_11HostAndPortE+0x76a) [0x5599edccbdaa]
bin/mongod(_ZN5mongo16MyMessageHandler7processERNS_7MessageEPNS_21AbstractMessagingPortEPNS_9LastErrorE+0xd3) [0x5599eda67503]
bin/mongod(_ZN5mongo17PortMessageServer17handleIncomingMsgEPv+0x462) [0x5599ee05cce2]
/lib64/libpthread.so.0(+0x7ea5) [0x7effa1b3dea5]
/lib64/libc.so.6(clone+0x6d) [0x7effa07699fd]
server.log*
[2021-03-23T13:23:32,889] <inform-175> ERROR inform - Inform Invalid for Device[95.255.139.214:51512], Bad packet magic
[2021-03-23T13:23:33,802] <inform-166> WARN inform - dev[04:18:d6:0a:28:37] (unsupported) provisioning skipped, device now stale
(...)
[2021-03-23T13:25:00,683] <stat-processor> ERROR stat - Error occurred during periodic time series pruning.
com.mongodb.MongoQueryException: Query failed with error code 10334 and error message 'BSONObj size: 1442042343 (0x55F3D1E7) is invalid. Size must be between 0 and 16793600(16MB) First element: : ?type=75' on server localhost:27117
at com.mongodb.connection.ProtocolHelper.getQueryFailureException(ProtocolHelper.java:131) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.connection.QueryProtocol.execute(QueryProtocol.java:295) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.connection.QueryProtocol.execute(QueryProtocol.java:54) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.connection.DefaultServer$DefaultServerProtocolExecutor.execute(DefaultServer.java:168) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.connection.DefaultServerConnection.executeProtocol(DefaultServerConnection.java:289) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.connection.DefaultServerConnection.query(DefaultServerConnection.java:212) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.FindOperation$1.call(FindOperation.java:525) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.FindOperation$1.call(FindOperation.java:510) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.OperationHelper.withConnectionSource(OperationHelper.java:435) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.OperationHelper.withConnection(OperationHelper.java:408) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.FindOperation.execute(FindOperation.java:510) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.operation.FindOperation.execute(FindOperation.java:81) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.Mongo.execute(Mongo.java:836) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.Mongo$2.execute(Mongo.java:823) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.DBCursor.initializeCursor(DBCursor.java:870) ~[mongo-java-driver-3.4.3.jar:?]
at com.mongodb.DBCursor.hasNext(DBCursor.java:142) ~[mongo-java-driver-3.4.3.jar:?]
at com.ubnt.service.system.H.Ò00000(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0.Ò00000(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0.super(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0.Ò00000(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0.super(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0.Ò00000(Unknown Source) ~[ace.jar:?]
at com.ubnt.service.system.OOO0$1.run(Unknown Source) [ace.jar:?]
at java.util.TimerThread.mainLoop(Timer.java:555) [?:1.8.0_282]
at java.util.TimerThread.run(Timer.java:505) [?:1.8.0_282]
1 Like
As you can see, it’s a software problem.
You should better ask to the producer.
I should to reinstall from zero?
but i don’t understand from these file i’ve attached where is the problem if i start the service is start with no problem, now the unifi controller is working but in a few days it will still give me the same problem, pretty sure.
It seems to me an unexpected exception, something that usually could not be fixed with a reinstall.
But I’m not sure, since I never used such software.
The log reports an application crash, nothing related to the system. So I suggest you to request more info to producer or maybe to a forum related to the product.
If you have luck, someone from the NethServer community could have encountered the same problem and maybe has the solution! 
now i have this error:
[2021-03-30T10:28:34,483] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:26,812] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:26,812] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:35,963] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:26,812] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:24,723] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:31:24,723] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:32:19,118] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:33:06,104] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:33:12,316] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:32:19,854] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:42,261] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:43,003] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:43,003] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:04,925] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:43,772] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:30,616] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:29,139] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:34:41,469] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:39,849] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:37:57,373] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:33,153] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:55,364] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:55,364] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:21,517] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:59,164] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:39:01,580] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:37:41,290] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:38:40,559] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:39:08,922] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:40:20,159] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
[2021-03-30T10:40:39,722] ERROR Http11NioProtocol - Failed to complete processing of a request
java.lang.OutOfMemoryError: Java heap space
I had something similar a while ago, i did change user and reinstalled it… its working till today 
UPDATE:
I have edit this file /etc/systemd/system/unifi.service and change this:
ExecStart=/usr/bin/java -Xmx1024M -jar /opt/UniFi/lib/ace.jar start
to this:
ExecStart=/usr/bin/java -Xmx4096M -jar /opt/UniFi/lib/ace.jar start
but after few days is stop working but with a new error related to mongodb and not java out of memory error.
I perform a “compact database” from unifi controller GUI.
Now the controller is working but the usage of the RAM is too large
java= 3.7 GB
mongod= 3.7 GB
I don’t know how to resolve this issue
Hi guys
Again the unifi controller stop to work after few days.
this is the error from server log file:
ERROR stat - Error occurred during periodic time series pruning.
com.mongodb.MongoQueryException: Query failed with error code -1 and error message ‘assertion src/mongo/db/structure/btree/key.cpp:433’ on server localhost:27117
Can someone help me to resolve this issue?
thanks
Wierd, have you tried re-installing Java?
Maybe try to increase java memory heapsize?