Unable to access handful of websites

[benaus (Ben Underhill)]

NethServer Version: 7.7.1908
Module:
Hi,

First of all just wanted to say a huge thanks to the devs for making one of the best systems I have used in a long time

I am having an issues whereby I am unable to access some websites. At first I thought it might be DNS but I am able to ping these sites without issue as well as access them from a different network

Examples are:
https://forums.launchbox-app.com
https://www.qbittorrent.org

I did remove the Web Filter module as well and still no luck

Please allow me to apologise in advance if this is an issue already answered in the past. I have tried searching but unable to find specific topics

I am not 100% sure where to check for specific logs which may help troubleshoot so please let me know whatever info may be required

Thank you in advance for your help,
Ben

EDIT: Tried on the same computer by connecting to my phone via wireless and the websites worked fine

[mrmarkuz (Markus Neuberger)]

Hi Ben,

welcome to Nethserver Community.

I tried to reproduce but no success.
I used both shalla and toulouse blacklists and both of your example sites were NOT blocked even if I ticked all categories.

@benaus

check for specific logs which may help troubleshoot

Web content filter logs:

/var/log/ufdbguard/ufdbguardd.log
/var/ufdbguard/logs/ufdbguardd.log

Troubleshooting and testing webfilter:

http://docs.nethserver.org/projects/nethserver-devel/en/latest/nethserver-squidguard.html#troubleshooting

[benaus (Ben Underhill)]

Hi Markus,

Thank you for the reply and the welcome

I tried to check those logs but they don’t appear to exist
/var/log/ufdbguard/ufdbguardd.log: No such file or directory
/var/ufdbguard/logs/ufdbguardd.log: No such file or directory

Could there be some remnant from when the Web filter was installed?

Thank you for your time
Ben

[mrmarkuz (Markus Neuberger)]

@benaus

Could there be some remnant from when the Web filter was installed?

You may check if the ufdb is still running in web UI or on command line with:

systemctl status ufdb

…but I don’t think the problem is about the web filter. Even if blocking all categories it won’t block the sites you mentioned.
Do you still use the proxy?

@benaus

I am having an issues whereby I am unable to access some websites.

Do you get an error from your browser?

@benaus

EDIT: Tried on the same computer by connecting to my phone via wireless and the websites worked fine

Is your provider blocking the sites?

[benaus (Ben Underhill)]

@mrmarkuz

You may check if the ufdb is still running in web UI or on command line with:

systemctl status ufdb

…but I don’t think the problem is about the web filter. Even if blocking all categories it won’t block the sites you mentioned.
Do you still use the proxy?

I tried that and it doesn’t seem to be loaded
No I do not have the proxy installed anymore

@mrmarkuz

Is your provider blocking the sites?

I don’t believe so, I use OpenDNS and Cloudflare for DNS
But I will run some more tests as well as speak with them about this

[EddieA (Eddie Atherton)]

Left field question here: Do you run a tor relay.

Cheers.

[benaus (Ben Underhill)]

@EddieA

Left field question here: Do you run a tor relay.

No, I don’t run any TOR systems on my network