Sogo doesn't start after the reinstallation

hucky · December 8, 2017, 9:47am

Hi @stephdl, i have unstalled sogo, mariadb etc. after the reinstall i am not able to start the service of sogod and dont get a log or something from it. any idea?

stephdl · December 8, 2017, 9:49am

config delete sogod
signal-event nethserver-sogo-update

hucky · December 8, 2017, 9:55am

did not change a thing… maybe you be able to verify this.
● sogod.service - SOGo is a groupware server
Loaded: loaded (/usr/lib/systemd/system/sogod.service; enabled; vendor preset: disabled)
Active: failed (Result: signal) since Fri 2017-12-08 10:52:18 CET; 1min 2s ago
Process: 11824 ExecStart=/usr/sbin/sogod -WOWorkersCount ${PREFORK} -WOPidFile /var/run/sogo/sogo.pid -WOLogFile /var/log/sogo/sogo.log (code=killed, signal=SEGV)

Dec 08 10:52:18 systemd[1]: Starting SOGo is a groupware server…
Dec 08 10:52:18 systemd[1]: sogod.service: control process exited, code=killed status=11
Dec 08 10:52:18 systemd[1]: Failed to start SOGo is a groupware server.
Dec 08 10:52:18 systemd[1]: Unit sogod.service entered failed state.
Dec 08 10:52:18 systemd[1]: sogod.service failed.

stephdl · December 8, 2017, 11:11am

what is the output

[root@ns7dev5 ~]# rpm -qa | grep sogo

nethserver-sogo-1.6.16-1.ns7.sdl.noarch
sogo-activesync-3.2.10-1.ns7.x86_64
sogo-tool-3.2.10-1.ns7.x86_64
sogo-3.2.10-1.ns7.x86_64
sogo-ealarms-notify-3.2.10-1.ns7.x86_64

[root@ns7dev5 ~]# rpm -qa | grep sope

sope49-xml-4.9-20170712_1400.ns7.x86_64
sope49-gdl1-mysql-4.9-20170712_1400.ns7.x86_64
sope49-mime-4.9-20170712_1400.ns7.x86_64
sope49-cards-3.2.10-1.ns7.x86_64
sope49-sbjson-2.3.1-20170712_1400.ns7.x86_64
sope49-core-4.9-20170712_1400.ns7.x86_64
sope49-ldap-4.9-20170712_1400.ns7.x86_64
sope49-gdl1-4.9-20170712_1400.ns7.x86_64
sope49-appserver-4.9-20170712_1400.ns7.x86_64
sope49-gdl1-contentstore-3.2.10-1.ns7.x86_64

check also if the mariadb is created (I suppose that you removed it before to reinstall sogo)

mysqlshow

+--------------------+
|     Databases      |
+--------------------+
| information_schema |
| mysql              |
| performance_schema |
| phpmyadmin         |
| sogo               |
+--------------------+

hucky · December 9, 2017, 6:07am

Sorry for the Delay, i install it all completly new, now everything seems to work. Just one F… thing is, that my Android Device is not synching the Contacts, grrr, and i dont get an error in the logs… (or just not finde him)

stephdl · December 9, 2017, 7:24am

only the contacts by activesync doesn’t work on your android device ?

Can you detail what you did to reinstall sogo please ?

hucky · December 9, 2017, 7:27am

Yep, from the Webgui everything is fine, from Outlook also, from ios also. From Android mails, calender is fine, only the contacts are not synching.

I have installed everything new

stephdl · December 9, 2017, 7:30am

ok, did you keep the sogo database or did you remove it ?

as an alternative for contacts I use the carddav feature of sogo

hucky · December 9, 2017, 7:37am

i also removed the database. rebuild it new by import from ics.

carddav is working, cause i use it by ios

stephdl · December 9, 2017, 7:38am

nothing in /var/log/sogo/sogo.log ?

hucky · December 9, 2017, 7:40am

nothing where i read something to help me

[WARN] <0x0x55f4d9fbe5f0[WOWatchDogChild]> pid 2764 has been hanging in the same request for 3 minutes Dec 09 08:39:18 sogod [2764]: 192.168.100.129 “POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Ping&User=rainer&DeviceId=SEC1E36711B38024&DeviceType=SamsungDevice HTTP/1.1” 200 13/15 180.231 - - 0 Dec 09 08:39:27 sogod [2761]: <0x0x55f4daddde70[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes in Ping… Dec 09 08:39:30 sogod [2357]: [WARN] <0x0x55f4d9fc4bb0[WOWatchDogChild]> pid 11061 has been hanging in the same request for 1 minutes Dec 09 08:39:33 sogod [11061]: <0x0x55f4daf2ecf0[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes in Ping…

stephdl · December 9, 2017, 7:44am

it would be interesting to cross-check with another (android) device from where the problem comes: android or sogo

hucky · December 9, 2017, 7:54am

unfortunately i did not have another android. i installed a minute ago the android outlook client and there i have also my contacts. but still not in the adressbook of android.

stephdl · December 9, 2017, 7:59am

no clues

I don’t understand you, contacts are workable by the outlook client, but not by the contact manager of android and activesync. Is it that ?

what is the protocol of outlook client, probably activesync ?

hucky · December 9, 2017, 8:02am

sorry for describing it bad. i installed the first time, just for playing around, the outlook client on android. the win10 client works good with everything. yes, both are using the activesync. only the android contact manager doesent get the contacts.

hucky · December 9, 2017, 8:08am

and also funny, what drives me crazy, if i add a new contact from the mobile with the contact manager from android it is shown everywhere, so in direction of the server it works

stephdl · December 9, 2017, 8:08am

maybe something not removed on the android device as some certificates, don’t know. Google gives some clues ‘activesync android don’t sync contacts’, perhaps time to look on the android side if the W10 and the android outlook client are workable

hucky · December 9, 2017, 8:09am

yep, i try to figure it out

hucky · December 9, 2017, 10:29am

maybe this is the Problem?

Dec 09 11:15:32 sogod [16438]: [WARN] <0x0x559ae1cfe950[SOGoWebDAVAclManager]> entry ‘{DAV:}write’ already exists in DAV permissions table Dec 09 11:15:32 sogod [16438]: [WARN] <0x0x559ae1cfe950[SOGoWebDAVAclManager]> entry ‘{DAV:}write-properties’ already exists in DAV permissions table Dec 09 11:15:32 sogod [16438]: [WARN] <0x0x559ae1cfe950[SOGoWebDAVAclManager]> entry ‘{DAV:}write-content’ already exists in DAV permissions table

2017-12-09 11:28:00.021 sogod[16442:16442] ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result references yet … 2017-12-09 11:28:00.056 sogod[16441:16441] ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result references yet … 2017-12-09 11:28:00.079 sogod[16431:16431] ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result references yet … 2017-12-09 11:28:00.084 sogod[16437:16437] ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result references yet … Dec 09 11:28:00 sogod [16441]: [WARN] <0x0x559ae1b63f80[SOGoWebDAVAclManager]> entry ‘{DAV:}write’ already exists in DAV permissions table Dec 09 11:28:00 sogod [16441]: [WARN] <0x0x559ae1b63f80[SOGoWebDAVAclManager]> entry ‘{DAV:}write-properties’ already exists in DAV permissions table Dec 09 11:28:00 sogod [16441]: [WARN] <0x0x559ae1b63f80[SOGoWebDAVAclManager]> entry ‘{DAV:}write-content’ already exists in DAV permissions table

Dec 09 11:28:34 sogod [16425]: [WARN] <0x0x559ae0d57130[WOWatchDogChild]> pid 16435 has been hanging in the same request for 6 minutes

planet_jeroen · December 9, 2017, 3:56pm

I noticed numerous Android clients, including Outlook, not handling active sync well. The default ‘mail’ client on my HTC makes a mess of it. Installing a decent app like blue mail or nine solved that issue.

With problems on Android, but not in Outlook on Windows, suspect the Android mail client first.