Today one of my Nethserver user cant connect to his email, trying to reset the password … the reset seems not working
trying to create a new email to redirect the mail… the new user password simply won’t work…
trying to change password from ADUC, simply don’t work… I mean, I can create new user from that but… password issue still remain… so I cannot connect to the new account email…
any idea?
there is a way to manage user for the AD form terminal?
Hi @trogloraspa
Can you give a bit more info on your situation?
What account provider do you use?
What client does the user use? (outlook, thunderbird, SOGo, Roundcube, Webtop)
Do you have other services that are used with the same account? If so, are those working for the user?
Any relevant entries in the logs?
I have a Nethserver with 4.9.18 Samba DC
using roundcube , simply refuse the login, using webtop it give access but right after says cannot connect to mail
no other services to that specific user
which log could be relevant ? from cockpit if I try to reset password still cannot login.
You may have an problem with the account provider or the mail-server.
I am amusing other users do not have problems… right?
To check if there is really a problem with the password of this user,
you may (if you have not done this already) enable the user-setting page in System -> settings:
User Setting page is on, and used when someone needs to change the password. When an user of my AD forget the password I usually set a temp password and then let them connect there to change at their will.
this is not the case, because I cannot change the password like I’ve always done before.