Renewal of subscription

(Rob Bosch) #1

I had a quick look at the admin guide on subscription, but didn’t find any info how the renewal process works. For my server this will be due next month. Can anyone from Nethesis give some info on this? I don’t want any issues because of mistakes I could make in the renewal process.

(Uwe) #2


same situation here. In january 2019 i payed 58,56 Euro via Paypal for an new subscription (renewal), but i never received them. My subscription ends next month.



(Stéphane de Labrusse) #3

cc @alefattorini

(Alessio Fattorini) #4

You can extend your subscription clicking on “Extend”
Once your subscription expires you will find a button called “Renew”

(Ralf Jeckel) #5

Can’t find that. Only button “upgrade” on

in side that I find a renewal:

I think this is the right way, isn’t it?

(Alessio Fattorini) #6

It’s correct I guess it’s what @transocean did. Right?
Which steps did you follow?

(Uwe) #7


exactly that was the steps i have done last january. But in Servermanager i can see that my subscription will end in april. Also, i never got a mail from nethesis that confirms the payment.



(Rob Bosch) #8

Is it possible that as soon the renewal has been done, the new expiration date is shown? (IMO it should be adjusted accordingly)

(Giacomo Sanchietti) #9

Thank you for reporting, we extended your subscription plan.
Sorry for the inconvenience!

I will contact you privately because I’d want to gather more info to reproduce the issue

It should be the current behavior, but we probably hit a bug. :slight_smile: We are investigating.

So you clicked the “Upgrade” button and the systems proposed the renewal?

Subscription renewal failed
(Ralf Jeckel) #10

Yes, exactly.

(Uwe) #11


Now everything looks fine in the server manager.




(Dan) #12

Having trouble with mine as well. I just paid via PayPal for the renewal, but the payment doesn’t seem to be registering in the portal.

(Giacomo Sanchietti) #13

Can you please send me a private message with payment details?

I hope we could fix the issue soon.

(Rob Bosch) #14

I just tried the renewal. I went through the paypal. The correct amount for crostino plan was deducted from my account.
In the date is not updated. Also I received a message directcly after payment that no payment was received for the server… I think you need to (re)check your renewal procedure.

(Dan) #15

Same happened to me–seems to be a problem with the PayPal integration.

(Giacomo Sanchietti) #16

I’ve manually fixed your subscription.

Yes it is, when the system searches for the payments, nothing is found.
Probably something changed on PayPal API, we need to investigate.

(Giacomo Sanchietti) #17

Thank you all for your patient, the problem should be fixed now for all plan renewal.
If problem persists, or you have previous failed renewal which need to be fixed, please feel free to reach me with a private message.

We really appreciate your support!

If you’re interested, this is the relevant commit.

(Eddie Atherton) #18

Just renewed without any problem. Dates updated correctly.


(Giacomo Sanchietti) #19

Thank you for the feedback!