Problem with access shared folders

Support
,
1

NethServer Version: 7.9.2009
Module: AD

Hello everyone,
I am facing an issue where all users, including admins, can no longer access the network folders. The access suddenly stopped working.
When I try to access the shared folder, the following error appears:

image

I checked some logs but didn’t find anything that could be causing the error.
Is there any way to resolve this issue?

config show smb
smb=service
    AuditAlias=fed66e87e5fb6adb3d9902ee409de962adba0549
    AuditLogRead=enabled
    DeadTime=10080
    HomeAdmStatus=enabled
    InheritOwner=yes
    NetbiosAliasList=
    ShareAdmStatus=enabled
    TCPPorts=139,445
    UseClientDriver=yes
    UseCups=enabled
    WinsServerIP=
    access=green
    status=enabled

image
image923×558 18.1 KB

2

Did you try to restart the services?

3

Yes, I even restarted the server.

4

Are all needed services started? You can check on services page in server manager.

5

All services related to Samba are working.

image
image1132×223 9.42 KB

6

Are other services than samba still reachable?
Are the shares in /var/lib/nethserver/ibay available and permissions correct?
Sorry, I’m not in front of a pc right now…

Please also check smb, nmb, nscd service status.

7

No

On Windows, I can’t access it, but on Linux, I was able to verify that the permissions are correct.

image
image718×268 11.2 KB

are ok too

8

The strangest thing is that the email accounts are synced with the NethServer AD, and authentication works without any issues.

9

Could it be fail2ban, threat shield or suricata IPS that blocks smb?

10

I don’t use these services on NethServer, but I disabled them on the server where they are configured, yet it still doesn’t work.

11

To ensure that nothing in my network is blocking the NethServer, I tested connecting the NethServer directly to a notebook, and it still couldn’t access the network folders.

12

Does it help to reconfigure samba?

signal-event nethserver-samba-update

13

I had already done that procedure as well, but it didn’t work.

Magically, access returned to normal. I was already installing the new version (something I should have done a long time ago) when it started working again.

Thank you for your help.

1 Like