Problem while answering email via iPhone7

[rowihei]

nethserver 7.6.1810
modul sogo 4.0.5

Hello friends,

there is a new problem with sogo. I searched in sogo.nu and nethserver community, but no proper solution found.
Short description:

The user06 usually works outside the home on construction sites. That’s why he syncs his iPhone7 with the nethserver7 / sogo4.
That works synonymous, BUT if he answers an email via iPhone, that goes awry, because the sender is automatically changed to user06@firma.lan

In the sogo webfrontend you can select the sender address: max.muster@firma.de.
On the iPhone it is unfortunately not possible to select this when replying to an email.

What can I do ?

[LayLow]

Did you try this?

Sogo-4.0.7 needs testers

As desired here a short status: a) Installaion went through without problems b) Web interface works c) CalDav and CardDav works d) Calendar perfect! It seems to me that the calendar runs much smoother than under the 4.06, but that’s my personal impression. Everything works and works without recognizable errors!

[LayLow]

@rowihei

That’s why he syncs his iPhone7 with the nethserver7 / sogo4.
That works synonymous, BUT if he answers an email via iPhone, that goes awry, because the sender is automatically changed to user06@firma.lan

Sounds like a config error of the host/FQDN of some sort.

[pike (Michael Kicks)]

@rowihei how do the iPhone sync to the email server?
IMAP or ActiveSync?

[gerald_FS (Gerald)]

Basically, I use an Android smartphone.

E-mail (Aquamail) is integrated with IMAP:

• Email reception - ok
• Send eMail - ok
• forward eMail - ok
• Reply to eMail - ok

Calendar (ETAR) is integrated with CalDav:

• Appointments are transmitted (synchronized)
• both directions (SmartPhone <-> SOGo)

Directory:

• both directions (SmartPhone <-> SOGo)

I use DAVx5 for syncronization.

Everything without problems

[federico.ballarini]

Probably your first domain is firma.lan… if you can’t set identity on iPhone you can try to use this workaround (check to these posts):

Undelivered Mail Returned to Sender with .local domain

I’ve changed the solution mark to the post containing the most correct answer, so others can find the solution faster.

Modify sender domain address in Postfix

Good! I think that it’s not necessary to implement this configuration… with one line and two command you’ve solve the problem. Please mark the answer as solution: it can be helpful for any other person.

Regards.

[rowihei]

Activesync

[rowihei]

Hallo !

this way is the right way - tested it with user06 > and now he can send answer to an incoming email via iPhone.
,"You have to modify the file /etc/postfix/canonical by adding at the end of the file this line:
user@yourdomain.ext user@ispdomain.ext

Replace user and yourdomain/ispdomain with real values.
Then launch command postmap /etc/postfix/canonical and check that it doesn’t return errors.
If yes restart postfix with systemctl restart postfix
…"
But next question : is it nessesary to write for each user00 … user99 a line into /etc/postfix/canonical … not very “admin friendly” ?
On nethserver6/sogo2.3.10 we had nearly the same config and NO problems with iPhones+Blackberries+Android-phones !
But thanks, now we see light at the end of tunnel ,

[federico.ballarini]

@rowihei

But next question : is it nessesary to write for each user00 … user99 a line into /etc/postfix/canonical … not very “admin friendly” ?

With this work-around yes.

[rowihei]

Hallo LayLow,

think you’re right.
While installing the neth7 we called it mail.firma.lan as LDAP. Then we imported all mails from user00 … user20 via imapsync from old neth6.server
Then we created domain alias firma.de and email aliases max.muster@firma.de >> userxy.firma.lan for all users and pop3connector for each user, because we used a smarthost outsite.
We tested this before under proxmox KVM-server. In Sogo web interface all were ok:

• Sending
• getting and
• answering to email

But we tested not the mobile devices, because under neth6 there was no problem.
Under admin page of neth7 we go to Management > Email addresses :
There we see:
User mailbox address | Custom mail quota | Custom spam retention | Forward addresses | Local network only …
user01@firma.lan 10 GB - - No
…
and so on
The real email address is only shown under [mail aliases] not under Forward address like it looks under neth6
But where is the config error ?

[LayLow]

I bet if @stephdl takes a look, a more constructive reply may follow.