Problem to get access to Webtop Cloud

[federico.ballarini]

It’s a strange problem.

• Can you try login with a user without files and see if get the same error?
• Can you check these properties in Webtop admin properties?
  – com.sonicle.webtop.core - home.path
  – com.sonicle.webtop.vfs - check if there is some properties

Webtop is up to date?

[transocean (Uwe)]

Yes, WebTop is up to date. Tomorrow i will check it with a new user.

Have a nice evening…

[federico.ballarini]

Hi @transocean,
probably I’ve found the error: if you have a file with character like “:” Webtop goes in error. I suggest you to rename this file and all should be works properly.

In fact:

• I get an “Error” into Webtop interface
  

• Into my files there is a file named C:log.txt
  

  

• I rename the file named C:log.txt into Clog.txt
  

  

• Webtop returns working properly
  

  

Probably you have uploaded a file with “:” from SFTP and not from Webtop interface that block the upload. To find files that contains “:” you can use these commands:
find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments/*/ -name '*:*'
and
find /var/lib/nethserver/webtop/domains/NethServer/images/ -name '*:*'

Then you can rename found files with mv command.

If are not “:” you have to search some others special characters.

@lucag @webtop_team Maybe we can add an error description when log contains
[ERROR] com.sonicle.webtop.vfs.Service - Error in ManageStoresTree org.apache.commons.vfs2.FileSystemException: Could not find files in “file:///var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments/myuser”.

and

Caused by: org.apache.commons.vfs2.FileSystemException: Invalid descendent file name “Y:”.

that suggest to user to contact SysAdmin because there is an error with file names and he have to check it.

Wait for feedback.

Regards.

[gabriele_bulfon]

Yes, this is a known bug on the Apache Java VFS libraries.
We have solved it in the interface by sanitizing the names when possible, but this is not always under control.
Here was the issue:

https://issues.sonicle.com/projects/WTCLOUD/issues/WTCLOUD-14

Gabriele

[transocean (Uwe)]

Good morning Federico,

there is no file named C:log.text.

The upload goes not via SFTP. I use only WebTop for Upload.
I have created a new user for testing the upload. Upload is also not possible.

Regards

Uwe

[lucag (Luca Gasparini)]

We have solved it in the interface by sanitizing the names when possible, but this is not always under control.
Here was the issue:

https://issues.sonicle.com/projects/WTCLOUD/issues/WTCLOUD-14

I confirm that the problem has been solved and the fix is included in the 5.5.2 release released a few days ago:

WebTop 5: new update release 5.5.2

The WebTop development team has just released a new update release: 5.5.2 (thanks to the Webtop Team: @Amygos, @gabriele_bulfon e @matteo.albinola) Here are the official release notes published: https://www.sonicle.com/docs/webtop5/release_notes.html#release-notes In particular, with this release all issues related to those development versions 5.5.1 and 5.5.2 . Reference issue: https://github.com/NethServer/dev/issues/5706 Top new features: CORE: Add setting to hide auto-suggested re…

I recommend updating and try again

[transocean (Uwe)]

I have NS new installed from the latest image.
In the previous version 7.5 1804 I did not have the problem.

[transocean (Uwe)]

Good morning lucag,

the latest version of WebTop 5 is already on the server.

Regards

Uwe

[federico.ballarini]

@transocean you are checking in the wrong folder.
Use this command and substitute user with your username

find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments/user/ -name '*:*'

Obviusly it will not appear a file named C:log.txt… I created this file manually to have some test.

But you receive the error when try uploading or when you try open webtop cloud?

[federico.ballarini]

In your case there is a file named “Y:”, in fact in log you can see

Caused by: org.apache.commons.vfs2.FileSystemException: Invalid descendent file name “Y:”

Give me feedback. Thank you.

[transocean (Uwe)]

Sorry for the late answer. Server has crashed. New Installation is running.

Yes, there was a file named “Y:”

[federico.ballarini]

Ok, if I solve your problem mark this answer as solution that can be helpful for other users.

Problem to get access to Webtop Cloud

Hi @transocean, probably I’ve found the error: if you have a file with character like “:” Webtop goes in error. I suggest you to rename this file and all should be works properly. In fact: I get an “Error” into Webtop interface [18] Into my files there is a file named C:log.txt [47] I rename the file named C:log.txt into Clog.txt [06] Webtop returns working properly [28] Probably you have uploaded a file with “:” from SFTP and not from Webtop interface that block the uplo…

Thank you.

[transocean (Uwe)]

Lets wait one hour. Maybe the problem will come back.

[federico.ballarini]

Yes. Update us

[transocean (Uwe)]

Same problem after fresh installation.

[federico.ballarini]

find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments/*/ -name '*:*'

Launch this command from SSH and post result.

[transocean (Uwe)]

find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments// -name ':*’

[root@xxx ~]# find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments// -name ':’
find: ‘/var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments//’: No such file or directory
[root@xxx ~]#

[federico.ballarini]

I have updated command. Retry now with this

find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments/*/ -name '*:*'

[transocean (Uwe)]

find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments// -name ':*’

[root@xxx ~]# find /var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments// -name ':’
find: ‘/var/lib/nethserver/webtop/domains/NethServer/com.sonicle.webtop.vfs/mydocuments//’: No such file or directory
[root@xxx ~]#

Now it’s also impossible to get access with the WebTop Admin.