Problem Collabora on Smartphone

Support
,
1

Hi all

I’ve install Nextcloud APP on my Smartphone Android but if i try to open a document he says "loading takes a long time … " and doesn’t open

Can anyone here use Smartphone with Nextcloud to view/edit document?

Thanks :slight_smile:

2

logs are our only hope

3

Yes :slight_smile:
Where i find the LOG to troubleshoot?

UPDATE:

If do tail -f /var/lib/nethserver/nextcloud/nextcloud.log
And I try to open a doc or xls file from the Nextcloud app in the log file I don’t see anything writing

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4 
/var/log/httpd\*
/var/log/messages
/var/lib/nethserver/nextcloud/nextcloud.log

After that the error could be on your firewall, on your android client, on the android nextcloud version…

you have to verify and close a lot of doors one after one

5

ok I checked all the logs while I open the file on the smartphone and the only log file where he writes something is this:

/var/log/httpd/access_log:

37.162.40.95 - - [15/Feb/2022:09:46:45 +0100] “POST /ocs/v2.php/apps/richdocuments/api/v1/document?format=json HTTP/1.1” 200 217 “-” “Mozilla/5.0 (Android) Nextcloud-android/3.17.0”
37.162.40.95 - - [15/Feb/2022:09:46:45 +0100] “GET /ocs/v2.php/cloud/user?format=json HTTP/1.1” 200 512 “-” “Mozilla/5.0 (Android) Nextcloud-android/3.17.0”

6

Not sure we might help you on this forum you need to seek help on the nextcloud forum and come back with the fix I bet

Some clues

What is your android version and what is the nextcloud client you use. I saw 3.17 but it exists 3.19

I tought that the nextcloud client just was used to synchronise and not to open a rich document

Could you try directly with firefox/chrome on your android device ?

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7

Hi

i’ve try to open rich document directly from the browser and it works

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8

UPDATE:

I try with another smartphone Android this model is more recent then mine smartphone, and it works, so the problem seems the version of Android i suppose…

There are some debugging tool or log on the phone for see what exactly is the problem?

Thanks

9

You need at least Android 5.0, see Nextcloud Android client home.

There is some info on the Nextcloud Android github page.

10

This is why it doesnt work Planned obsolescence - Wikipedia

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11

@mrmarkuz

I check now and my smartphone has Android Version 6.0.1