Outlook 2013 no longer has connection with Nethserver

Amort_Gottfried (Amort Gottfried) 2017-11-08 08:04:48 UTC #1

Gentlemen. I have a problem that the 2013 outlook does not take more than one concession with nethserver 6.9.
Logviewer(DeviceId=E70228B2F34B4285B8A1FDDDB0E112B5&DeviceType=WindowsOutlook15 HTTP/1.1" 502 434 “-” “Outlook/15.0 (15.0.4963.1000; MSI; x86)”)

Logviewer httpd error_log
[Wed Nov 08 09:01:59 2017] [error] [client 192.168.0.3] proxy: Error reading from remote server returned by /Microsoft-Server-ActiveSync

[Wed Nov 08 09:01:59 2017] [error] [client 192.168.0.3] (20014)Internal error: proxy: error reading status line from remote server 127.0.0.1

Thanks

'Gottfried

alefattorini (Alessio Fattorini) 2017-11-08 09:15:46 UTC #2

I’m sorry but Community is primarily English speaking for ease of everyone here.
Can you translate your post in English? Google Translate would be okay

m.traeumner (Michael Träumner) 2017-11-08 12:03:55 UTC #3

Is there something more at the log? I’ve found some entrys at sophos forum with your error message, but they have always a message with timeout too.
The solution is to increase the HTTP Keep Alive Timeout to 3600.

https://community.sophos.com/products/unified-threat-management/f/german-forum/78203/waf-fur-exchange-2010---active-sync-errors

Sorry it’s german but I’ll translate the answer with the solution for you:

Hi Bob,

before 2 days i set the HTTP Keep Alive Timeoutvalue to 3600 (before I only tried 2000). Since this moment I don’t have any errors at the logs.

The topic seems to be done. Thanks for your help!
Greatings
Thomas

Amort_Gottfried (Amort Gottfried) 2017-11-08 12:40:46 UTC #4

Hi Traeumer,

Thanks for the reply.

After a power outage, Outlook can no longer connect to Nethserver. Normally the log (http / 1.1 200) should look like this.

192.168.0.3 - - [08 / Nov / 2017: 08: 02: 24 +0100] “POST / Microsoft-Server-ActiveSync” Cmd = Sync & User = xxxxx & DeviceId = B0B875C8F5BC45B2BB5539102A66419E & DeviceType = WindowsOutlook15 HTTP / 1.1 “200 3984392” - “” Outlook / 15.0 (15.0.4963.1000; MSI; x86) "

15 HTTP / 1.1 “502 434” - “” Outlook / 15.0 (15.0.4963.1000; MSI; x86) "
192.168.0.3 - - [08 / Nov / 2017: 13: 07: 01 +0100] “POST / Microsoft-Server-ActiveSync” Cmd = FolderSync & User = xxxxxx & DeviceId = E70228B2F34B4285B8A1FDDDB0E112B5 & DeviceType = WindowsOutlook15 HTTP / 1.1 “502 434” - “” Outlook / 15.0 (15.0.4963.1000; MSI; x86) "

m.traeumner (Michael Träumner) 2017-11-09 13:45:06 UTC #5

It sounds like a network error. Are every services running?