ONLYOFFICE print problem

Support
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4

In fact I have read and see the versions are not the same and it has been a long time.
However, I used the Calibri font.
TK

5

Anyone else has this problem? :worried:

6

What if you export the document as PDF, is there the same error regarding the printed table?

EDIT:

I updated to Onlyoffice 6.3.1 and at least the print preview worked:

image
image1224×991 30 KB

How did you set the font to Calibri? I only get Arial in the fonts dropdown…

2 Likes
7

Ciao Markuz.
I’ll test export and the upgrade. I’ll tell you later.
TK

8

I exported test.docx in test.pdf. The same problem

Schermata da 2021-06-21 15-12-23
Schermata da 2021-06-21 15-12-231176×752 38.2 KB

9

I loged in whith Admin end in applications there is this upgrade.
Why 6.3.1?

10

I tested font ARIAL. the same problem.

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Maybe it solves the font print issue, see release notes.

OK, so it seems not related to the fonts…

12

I restored the Onlyoffice fonts by running the following script, maybe it helps in your case too:

/usr/bin/documentserver-generate-allfonts.sh

(Source)

Which browser do you use? Did you already try another one?

3 Likes
13

:1st_place_medal: :2nd_place_medal: :3rd_place_medal:
Your command, solves the problem.
TK

2 Likes
14

Hi everyone,
I’have the same issue Nextcloud 23.0.3 + OnlyOffice 7.3.2, but I I’m not able to execute the command /usr/bin/documentserver-generate-allfonts.sh
I have Cpanel but I don’t know how to proceed.
Please someone can help me?
Thank You so much for attention
Warm regards
Ale

15

How do you have version 7.3.2
this should be the nc integration
The only Office module has version 6.4.2.

Did you install it using onlyoffice repo, or waht it from github

Also, on github, the highest release is 7.0.1 Releases · ONLYOFFICE/DocumentServer (github.com)

whats your actual server version

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Hi Martin,
thank You for Your reply.
I installed Onlyoffice with nextcloud simply adding the app in the settings.
I actually use Community Document Server 0.1.12
That’s all I have
:frowning:
Regards
Ale

P.s. Sorry I just noticed that this forum is dedicated for nethserver; I actually work on an hosted server (I suppose centos).

17

Therefore maybe you should ask into OnlyOffice/Nextcloud community? :wink:
If you find any nice answer, maybe you could still report it there :slight_smile:
Please, keep us posted.

(NethServer is CentOS based but has some different… gears under the hood for configuring services/daemons. NethServer could be also installed on hosted servers too, it also provides a “web console” feature, for using “like SSH” if your hosting service do not provide that)

18

Hello there!

Is there a useful solution?

I have OnlyOffice 7.4.4 with Community Document Server 0.1.12 in Nextcloud 23.0.6 and printing only shows blank pdf pages without text.

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NC 25.0.1 with latest OO and DS on VM
i searched for fonts on the server and found Dejavu fonts. Arial, Calibri etc was not found.
using Dejavu font solved the pdf problem

1 Like
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Hi @Fakhruddin_Mohamed and welcome to the community.
Thanks for the tipp, perhaps @christiang can test it and let us know if it works. @christiang Did you also tried to run the script @mrmarkuz mentioned?

21

Well, I realized that this board of for nethserver, I’m on Ubuntu vm actually, but I got things fixed by installing core Microsoft fonts using apt get install…

Sorry, but anyways I hope this helps anyone that comes stumbling thru trying to fix this.

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Hello m.traeumner,

i changed the fonts to DejaVu Sans and DejaVu Serif, none of them are working (printing and pdf).

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So manually install mscorefonts2? Ouch.