Hi there,
After having migrated a SOGo instance from NS7 to NS8, an user complains that his vacation message is still activated while the setting on the web interface is disabled.
From my tests it looks also that activating a vacation message doesn’t work either.
The sogo app is installed on the same node as the mail server.
Is it a known problem ?
Matthieu
I can confirm on a new NS8 install with latest sogo, vacation message is not working.
All vacation and auto reply options enabled on all days during all times.
HTH
I tried it and the vacation mail in sogo works here:
I tried sending a mail from another user and got the vacation message.
do you have webtop or roundcubemail installed on the system concurrently with SOGo
No, only sogo for me
can you check in the sieve folder of the user if the vacation filter is enabled ?
not sure what to check.
2025-08-20T12:47:00+02:00 [1:sogo1:sogo-app] Aug 20 12:47:00 sogod [103]: [WARN] <0x0x55970fab5120[SOGoSieveManager]> Could not delete Sieve script: Sieve script `sogo' not found
runagent -m mail1 podman exec -ti dovecot ash
then look at in the sieve folder of your user
but we have a nice clue 
seriously, I have no clue what I am doing atm
[root@srv01 ~]# runagent -m mail1 podman exec -ti dovecot ash
/var/lib/vmail # ls
administrator nethvoice1-adm vmail
useraccount shared-mailboxes.db
/var/lib/vmail #
what is the user you are using, if it is administrator, search inside
cd administrator
ls -laR
The user is a regular user WITH admin rights.
Mail sent from gmail to ns8 normal user
Normal mail arrives OOO or vacation not
it is not listed then 
cd user
# ls
Maildir sieve
tree sieve
sieve
├── roundcube.sieve
└── tmp
Looks ok here
/var/lib/vmail/admin/sieve # cat sogo.sieve
require ["vacation","date","relational"];
if allof ( currentdate :value "ge" "date" "2025-08-20", currentdate :value "le" "date" "2025-08-22" ) { vacation :days 1 :addresses ["admin@lebrass.be"] text:
ABSENT
.
;
}
if you have received one answer about your are out of office, we could not expect another answer before 7 days
I still can’t reproduce. Even with gmail the vacation mail worked but it was in Junk.
Are you using Mail 1.6.4 or did you upgrade to Mail 1.7+
You can check in Software Center:
Could have been the reason indeed. But I tried again with another user and another email. Not working.
Logs filtered on the sender email (sender@email.be) to testuser@lebrass.be and admin@lebrass.be :
2025-08-20T14:16:34+02:00 [6:mail4:rspamd] (normal) <19C7C1>; task; rspamd_task_write_log: id: <DDF47003-B71D-45FE-8AD0-B11B8996C3EE@gaillet.be>, qid: <19C7C1300BDE>, ip: 5.75.170.204, from: <sender@email.be>, (default: F (no action): [0.64/20.00] [URI_COUNT_ODD(1.00){1;},R_MIXED_CHARSET(0.75){},DMARC_POLICY_ALLOW(-0.50){gaillet.be;none;},R_DKIM_ALLOW(-0.20){gaillet.be:s=default;},R_SPF_ALLOW(-0.20){+ip4:5.75.170.204:c;},MIME_GOOD(-0.10){multipart/alternative;text/plain;},BAYES_HAM(-0.10){65.39%;},MX_GOOD(-0.01){},APPLE_MAILER_COMMON(0.00){},ARC_NA(0.00){},ASN(0.00){asn:24940, ipnet:5.75.128.0/17, country:DE;},DKIM_TRACE(0.00){gaillet.be:+;},FROM_EQ_ENVFROM(0.00){},FROM_NO_DN(0.00){},MID_RHS_MATCH_FROM(0.00){},MIME_TRACE(0.00){0:+;1:+;2:~;},NEURAL_HAM(0.00){-0.961;},PREVIOUSLY_DELIVERED(0.00){testuser@lebrass.be;},RCPT_COUNT_ONE(0.00){1;},RCVD_COUNT_ONE(0.00){1;},RCVD_TLS_ALL(0.00){},RCVD_VIA_SMTP_AUTH(0.00){},RECEIVED_SPAMHAUS_PBL(0.00){81.247.163.120:received;},TO_DN_NONE(0.00){},TO_MATCH_ENVRCPT_ALL(0.00){}]), len: 7703, time: 1055.924ms, dns req: 43, digest: <9601c2147a3af5c5d4afd6217e5b1d6e>, rcpts: <testuser@lebrass.be>, mime_rcpts: <testuser@lebrass.be>
2025-08-20T14:16:34+02:00 [6:mail4:postfix/qmgr] 19C7C1300BDE: from=<sender@email.be>, size=8127, nrcpt=1 (queue active)
2025-08-20T14:16:34+02:00 [6:mail4:rspamd] (normal) <3FBEA1>; task; rspamd_task_write_log: id: <dovecot-sieve-1755692194-242532-0@mail.your-server.de>, qid: <3FBEA1300E73>, ip: 127.0.0.1, (default: F (no action): [-0.10/20.00] [MIME_GOOD(-0.10){text/plain;},ARC_NA(0.00){},DKIM_SIGNED(0.00){lebrass.be:s=default;},FROM_NO_DN(0.00){},MIME_TRACE(0.00){0:+;},MISSING_XM_UA(0.00){},NEURAL_HAM(0.00){-0.552;},PRECEDENCE_BULK(0.00){},RCPT_COUNT_ONE(0.00){1;},RCVD_COUNT_ZERO(0.00){0;},SINGLE_SHORT_PART(0.00){},TO_DN_NONE(0.00){},TO_MATCH_ENVRCPT_ALL(0.00){}]), len: 669, time: 394.667ms, dns req: 9, digest: <53f8ec7f502b76adbfc8ee71d961e9a1>, rcpts: <sender@email.be>, mime_rcpts: <sender@email.be>
2025-08-20T14:16:35+02:00 [6:mail4:dovecot] lmtp(testuser)<541144><GBhODqK8pWjYQQgACApylw>: sieve: msgid=<DDF47003-B71D-45FE-8AD0-B11B8996C3EE@gaillet.be>: vacation action: sent vacation response to <sender@email.be>
2025-08-20T14:16:35+02:00 [6:mail4:postfix/smtp] 3FBEA1300E73: to=<sender@email.be>, relay=in-v3.mailjet.com[34.22.188.249]:587, delay=1.2, delays=0.84/0.01/0.15/0.15, dsn=5.0.0, status=bounced (host in-v3.mailjet.com[34.22.188.249] said: 501 Syntax error in parameters or arguments (in reply to RCPT TO command))
2025-08-20T14:16:35+02:00 [6:mail4:dovecot] lmtp(testuser)<541144><GBhODqK8pWjYQQgACApylw>: save: box=INBOX, uid=32, msgid=<DDF47003-B71D-45FE-8AD0-B11B8996C3EE@gaillet.be>, from=sender@email.be, subject=Fwd: [NethServer] [Support] NS8 / SOGo : vacation message not working, flags=()
2025-08-20T14:16:49+02:00 [6:mail4:rspamd] (normal) <696651>; task; rspamd_task_write_log: id: <AC234AB2-01D9-4667-86BC-8A3CEC912659@gaillet.be>, qid: <696651300E78>, ip: 5.75.170.204, from: <sender@email.be>, (default: F (no action): [0.65/20.00] [URI_COUNT_ODD(1.00){3;},R_MIXED_CHARSET(0.82){},DMARC_POLICY_ALLOW(-0.50){gaillet.be;none;},R_DKIM_ALLOW(-0.20){gaillet.be:s=default;},R_SPF_ALLOW(-0.20){+ip4:5.75.170.204:c;},BAYES_HAM(-0.15){69.13%;},MIME_GOOD(-0.10){multipart/alternative;text/plain;},MX_GOOD(-0.01){},APPLE_MAILER_COMMON(0.00){},ARC_NA(0.00){},ASN(0.00){asn:24940, ipnet:5.75.128.0/17, country:DE;},DKIM_TRACE(0.00){gaillet.be:+;},FROM_EQ_ENVFROM(0.00){},FROM_NO_DN(0.00){},MID_RHS_MATCH_FROM(0.00){},MIME_TRACE(0.00){0:+;1:+;2:~;},NEURAL_HAM(0.00){-0.964;},PREVIOUSLY_DELIVERED(0.00){admin@lebrass.be;},RCPT_COUNT_ONE(0.00){1;},RCVD_COUNT_ONE(0.00){1;},RCVD_TLS_ALL(0.00){},RCVD_VIA_SMTP_AUTH(0.00){},RECEIVED_SPAMHAUS_PBL(0.00){81.247.163.120:received;},TO_DN_ALL(0.00){},TO_MATCH_ENVRCPT_ALL(0.00){}]), len: 10062, time: 502.856ms, dns req: 44, digest: <dce50fc1fc08c8565247bf80e75599a2>, rcpts: <admin@lebrass.be>, mime_rcpts: <admin@lebrass.be>
2025-08-20T14:16:50+02:00 [6:mail4:postfix/qmgr] 696651300E78: from=<sender@email.be>, size=10483, nrcpt=2 (queue active)
2025-08-20T14:16:50+02:00 [6:mail4:dovecot] lmtp(admin)<541144><6Hp4AbK8pWjYQQgACApylw>: save: box=INBOX, uid=48787, msgid=<AC234AB2-01D9-4667-86BC-8A3CEC912659@gaillet.be>, from=sender@email.be, subject=Fwd: [NethServer] [Support] NS8 / SOGo : vacation message not working, flags=()
2025-08-20T14:16:50+02:00 [6:mail4:dovecot] lmtp(quentin.velghe)<541144><6Hp4AbK8pWjYQQgACApylw:R2>: save: box=INBOX, uid=114240, msgid=<AC234AB2-01D9-4667-86BC-8A3CEC912659@gaillet.be>, from=sender@email.be, subject=Fwd: [NethServer] [Support] NS8 / SOGo : vacation message not working, flags=()
Notice the lmtp(quentin.velghe) which is extremely strange because that user isn’t involved !
seems clear
2025-08-20T14:16:35+02:00 [6:mail4:dovecot] lmtp(testuser)<541144><GBhODqK8pWjYQQgACApylw>: sieve: msgid=<DDF47003-B71D-45FE-8AD0-B11B8996C3EE@gaillet.be>: vacation action: sent vacation response to <sender@email.be>
2025-08-20T14:16:35+02:00 [6:mail4:postfix/smtp] 3FBEA1300E73: to=<sender@email.be>, relay=in-v3.mailjet.com[34.22.188.249]:587, delay=1.2, delays=0.84/0.01/0.15/0.15, dsn=5.0.0, status=bounced (host in-v3.mailjet.com[34.22.188.249] said: 501 Syntax error in parameters or arguments (in reply to RCPT TO command))
the vacation is triggered but the syntax seems not good
it would be nice to compare with webtop and roundcubemail . From what I know we cannot have two webapp managing the sieve, but maybe we can compare what is the output of the sieve filter
maybe the error is there
/var/lib/vmail/admin/sieve # cat sogo.sieve
require ["vacation","date","relational"];
if allof ( currentdate :value "ge" "date" "2025-08-20", currentdate :value "le" "date" "2025-08-22" ) { vacation :days 1 :addresses ["admin@lebrass.be"] text:
ABSENT
.
;
}
however I cannot do something except trying to upgrade when it will be possible