NethServer Version: 8 Debian 12
Module: Onlyoffice 1.1.3
I have installed the Nextcloud and OnlyOffice modules. I have both configured with their own FQDs and Let’s Encrypt certs. I have the Nextcloud OnlyOffice connector enabled and configured. I have configured an external storage option in Nextcloud using an SMB/CIFS share, allowing users to access files through the share; however, when they try to open a document, they receive the error “download failed.” Any help with solving this matter would be greatly appreciated.
Nextcloud Log
2025-12-09T08:30:45-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:45 +0000 “POST /index.php” 200 2025-12-09T08:30:46-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:46 +0000 “GET /index.php” 200 2025-12-09T08:30:46-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:46 +0000 “GET /index.php” 200 2025-12-09T08:30:47-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:47 +0000 “GET /ocs/v2.php” 200 2025-12-09T08:30:47-05:00 [1:nextcloud1:nextcloud-nginx] 2025/12/09 13:30:47 [warn] 31#31: *1818 an upstream response is buffered to a temporary file /var/cache/nginx/fastcgi_temp/4/00/0000000004 while reading upstream, client: XXX.XXX.XXX.XXX, server: , request: “GET /apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MTEsInVzZXJJZCI6ImFkbWluIn0.HsZAymyNVaMbTXTz_vnAt6lDbuo31MRUaCj16Yfr5W8 HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “mycloud.xxxxx.net” 2025-12-09T08:30:47-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:47 +0000 “GET /index.php” 200 2025-12-09T08:30:47-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:47 +0000 “GET /index.php” 200 2025-12-09T08:30:49-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:48 +0000 “GET /index.php” 200 2025-12-09T08:30:49-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:49 +0000 “POST /index.php” 200 2025-12-09T08:30:49-05:00 [1:nextcloud1:nextcloud-nginx] 2025/12/09 13:30:49 [warn] 31#31: *1813 an upstream response is buffered to a temporary file /var/cache/nginx/fastcgi_temp/5/00/0000000005 while reading upstream, client: 173.162.22.77, server: , request: “GET /apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MTEsInVzZXJJZCI6ImFkbWluIn0.HsZAymyNVaMbTXTz_vnAt6lDbuo31MRUaCj16Yfr5W8 HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “mycloud.xxxxx.net” 2025-12-09T08:30:49-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:49 +0000 “GET /index.php” 200 2025-12-09T08:30:51-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:50 +0000 “POST /index.php” 200 2025-12-09T08:30:53-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:53 +0000 “POST /index.php” 200 2025-12-09T08:30:56-05:00 [1:nextcloud1:nextcloud-app] 127.0.0.1 - 09/Dec/2025:13:30:56 +0000 “POST /index.php” 200
OnlyOffice_logs
2025-12-09T05:08:01-05:00 [1:onlyoffice3:onlyoffice-app]2025-12-09T05:08:01-05:00 [1:onlyoffice3:onlyoffice-app] ==> /var/log/onlyoffice/documentserver/docservice/out.log <==2025-12-09T05:08:01-05:00 [1:onlyoffice3:onlyoffice-app] [2025-12-09T10:08:01.730] [WARN] [localhost] [docId] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = invalid signature token = eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhc3luYyI6ZmFsc2UsInVybCI6Imh0dHBzOi8vbXljbG91ZC5idXJraGFsdGVybGF3Lm5ldC9hcHBzL29ubHlvZmZpY2UvZG93bmxvYWQ_ZG9jPWV5SjBlWEFpT2lKS1YxUWlMQ0poYkdjaU9pSklVekkxTmlKOS5leUpoWTNScGIyNGlPaUprYjNkdWJHOWhaQ0lzSW1acGJHVkpaQ0k2Tmprc0luVnpaWEpKWkNJNkltRmtiV2x1SW4wLkFEbFdySlZEUlhjd3plMFhWbnlReUpmNUhIUFAyODNBYUNnLVdfdjRrWUUiLCJvdXRwdXR0eXBlIjoianBlZyIsImZpbGV0eXBlIjoicGRmIiwidGl0bGUiOiIxMTYxNTA2NDIxLnBkZiIsImtleSI6IjExNjE1MDY0MjEiLCJpYXQiOjE3NjUyNzQ4ODEsImV4cCI6MTc2NTI3NTE4MX0.fwVs3yxY-RSLGBJyIGe6NT4KX8oF9BsBSn0ADeGGaus2025-12-09T05:08:01-05:00 [1:onlyoffice3:onlyoffice-app] [2025-12-09T10:08:01.732] [WARN] [localhost] [docId] [userId] nodeJS - convertRequest auth failed {“code”:-120,“description”:“token:invalid signature”,“isDecoded”:false,“params”:{“async”:false,“url”:“https://mycloud.xxxxxx.net/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NjksInVzZXJJZCI6ImFkbWluIn0.ADlWrJVDRXcwze0XVnyQyJf5HHPP283AaCg-W_v4kYE",“outputtype”:“jpeg”,“filetype”:“pdf”,“title”:“1161506421.pdf”,“key”:“1161506421”,“iat”:1765274881,“exp”:1765275181,“token”:"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhc3luYyI6ZmFsc2UsInVybCI6Imh0dHBzOi8vbXljbG91ZC5idXJraGFsdGVybGF3Lm5ldC9hcHBzL29ubHlvZmZpY2UvZG93bmxvYWQ_ZG9jPWV5SjBlWEFpT2lKS1YxUWlMQ0poYkdjaU9pSklVekkxTmlKOS5leUpoWTNScGIyNGlPaUprYjNkdWJHOWhaQ0lzSW1acGJHVkpaQ0k2Tmprc0luVnpaWEpKWkNJNkltRmtiV2x1SW4wLkFEbFdySlZEUlhjd3plMFhWbnlReUpmNUhIUFAyODNBYUNnLVdfdjRrWUUiLCJvdXRwdXR0eXBlIjoianBlZyIsImZpbGV0eXBlIjoicGRmIiwidGl0bGUiOiIxMTYxNTA2NDIxLnBkZiIsImtleSI6IjExNjE1MDY0MjEiLCJpYXQiOjE3NjUyNzQ4ODEsImV4cCI6MTc2NTI3NTE4MX0.fwVs3yxY-RSLGBJyIGe6NT4KX8oF9BsBSn0ADeGGaus”}}2025-12-09T08:19:05-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/cfb9b2aa-10fd-407b-9e58-c091455e07c5: get-name/50get_name is starting2025-12-09T08:19:05-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/ebf4b1a3-bb45-44ae-9618-49a35105b933: get-status/20read is starting2025-12-09T08:19:05-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/25090439-444e-4f05-aa6c-03561bbb15e3: get-configuration/20read is starting2025-12-09T08:19:06-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/cfb9b2aa-10fd-407b-9e58-c091455e07c5: action “get-name” status is “completed” (0) at step 50get_name2025-12-09T08:19:06-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/ebf4b1a3-bb45-44ae-9618-49a35105b933: action “get-status” status is “completed” (0) at step validate-output.json2025-12-09T08:19:06-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/25090439-444e-4f05-aa6c-03561bbb15e3: action “get-configuration” status is “completed” (0) at step validate-output.json2025-12-09T09:05:52-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/0dd4d48d-3ce1-4fec-9058-4dbb03ee38b9: get-name/50get_name is starting2025-12-09T09:05:52-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/761f0fef-a5fd-4cc2-9254-f7b512a94004: get-configuration/20read is starting2025-12-09T09:05:52-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/bfe1d39d-2eda-437d-ba3e-f0efc7c2f518: get-status/20read is starting2025-12-09T09:05:52-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/0dd4d48d-3ce1-4fec-9058-4dbb03ee38b9: action “get-name” status is “completed” (0) at step 50get_name2025-12-09T09:05:52-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/bfe1d39d-2eda-437d-ba3e-f0efc7c2f518: action “get-status” status is “completed” (0) at step validate-output.json2025-12-09T09:05:53-05:00 [1:onlyoffice3:agent@onlyoffice3] task/module/onlyoffice3/761f0fef-a5fd-4cc2-9254-f7b512a94004: action “get-configuration” status is “completed” (0) at step validate-output.json2025-12-09T09:16:28-05:00 [1:onlyoffice3:onlyoffice-app]2025-12-09T09:16:28-05:00 [1:onlyoffice3:onlyoffice-app] ==> /var/log/onlyoffice/documentserver/nginx.error.log <==2025-12-09T09:16:28-05:00 [1:onlyoffice3:onlyoffice-app] 2025/12/09 14:16:28 [error] 9767#9767: *126 connect() failed (111: Connection refused) while connecting to upstream, client: 10.0.2.100, server: , request: “GET /admin/ HTTP/1.1”, upstream: “http://127.0.0.1:9000/admin/”, host: “onlyoffice.xxxxxx.net”, referrer: “https://onlyoffice.xxxxxx.net/welcome/”2025-12-09T09:16:28-05:00 [1:onlyoffice3:onlyoffice-app] 2025/12/09 14:16:28 [error] 9767#9767: *126 connect() failed (111: Connection refused) while connecting to upstream, client: 10.0.2.100, server: , request: “GET /admin/ HTTP/1.1”, upstream: “http://[::1]:9000/admin/”, host: “onlyoffice.xxxxxx.net”, referrer: “https://onlyoffice.xxxxxx.net/welcome/”2025-12-09T09:17:03-05:00 [1:onlyoffice3:onlyoffice-app] 2025/12/09 14:17:03 [error] 9767#9767: *126 connect() failed (111: Connection refused) while connecting to upstream, client: 10.0.2.100, server: , request: “GET /example/ HTTP/1.1”, upstream: “http://127.0.0.1:3000/”, host: “onlyoffice.xxxxxx.net”, referrer: “https://onlyoffice.xxxxxx.net/welcome/”2025-12-09T09:17:03-05:00 [1:onlyoffice3:onlyoffice-app] 2025/12/09 14:17:03 [error] 9767#9767: *126 connect() failed (111: Connection refused) while connecting to upstream, client: 10.0.2.100, server: , request: “GET /example/ HTTP/1.1”, upstream: “http://[::1]:3000/”, host: “onlyoffice.xxxxxx.net”, referrer: “https://onlyoffice.xxxxxx.net/welcome/”
