NS8 Nextcloud - Onlyoffice error

Tiago · November 25, 2024, 2:19pm

Hi,
I’ve followed the instructions in github.

When I press save in the settings of the Onlyoffice app I get the following message:

Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 8.1.1.26)

What could it be?
Thanks.

mrmarkuz · November 25, 2024, 2:49pm

Hi @Tiago,

please check the system log page for more details about the error.

Do you use valid certificates like Letsencrypt for Nextcloud and Onlyoffice?

Which distro do you use for NS8? Rocky?

Tiago · November 25, 2024, 11:00pm

Onlyoffice:

2024-11-25T22:40:30Z [1:onlyoffice1:onlyoffice-app]     at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
2024-11-25T22:40:31Z [1:onlyoffice1:onlyoffice-app] [2024-11-25T22:40:31.249] [ERROR] [localhost] [check_1553712917] [userId] nodeJS - error downloadFile:url=https://nextcloud.xxxxxxxxxxx/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.W_5YRYRWPrsYT9vdxwJx1pqjmJ0EyZuJcLvC3UA_two;attempt=2;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 192.168.yyy.yyy:443
2024-11-25T22:40:31Z [1:onlyoffice1:onlyoffice-app]     at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
2024-11-25T22:40:32Z [1:onlyoffice1:onlyoffice-app] [2024-11-25T22:40:32.255] [ERROR] [localhost] [check_1553712917] [userId] nodeJS - error downloadFile:url=https://nextcloud..xxxxxxxxxxx/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.W_5YRYRWPrsYT9vdxwJx1pqjmJ0EyZuJcLvC3UA_two;attempt=3;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 192.168.yyy.yyy:443
2024-11-25T22:40:32Z [1:onlyoffice1:onlyoffice-app]     at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)

Nextcloud:

2024-11-25T22:40:34Z [1:nextcloud2:nextcloud-app] NOTICE: PHP message: [nextcloud][onlyoffice][3] {"reqId":"cP4Exgi1IwR4GIDQlH0F","level":3,"time":"2024-11-25T22:40:34+00:00","remoteAddr":"192.168.zzz.zzz","user":"admin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"{\"Exception\":\"Exception\",\"Message\":\"Error occurred in the document service: Error while downloading the document file to be converted.\",\"Code\":0,\"Trace\":[{\"file\":\"/var/www/html/custom_apps/onlyoffice/lib/DocumentService.php\",\"line\":104,\"function\":\"processConvServResponceError\",\"class\":\"OCA\\\\Onlyoffice\\\\DocumentService\",\"type\":\"->\",\"args\":[\"-4\"]},{\"file\":\"/var/www/html/custom_apps/onlyoffice/lib/DocumentService.php\",\"line\":452,\"function\":\"getConvertedUri\",\"class\":\"OCA\\\\Onlyoffice\\\\DocumentService\",\"type\":\"->\",\"args\":[\"https://nextcloud..xxxxxxxxxxx/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.W_5YRYRWPrsYT9vdxwJx1pqjmJ0EyZuJcLvC3UA_two\",\"docx\",\"docx\",\"check_1553712917\"]},{\"file\":\"/var/www/html/custom_apps/onlyoffice/lib/Controller/SettingsController.php\",\"line\":192,\"function\":\"checkDocServiceUrl\",\"class\":\"OCA\\\\Onlyoffice\\\\DocumentService\",\"type\":\"->\",\"args\":[[\"OC\\\\URLGenerator\",[\"OC\\\\User\\\\Session\"]],[\"OCA\\\\Onlyoffice\\\\Crypt\"]]},{\"file\":\"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":230,\"function\":\"saveAddress\",\"class\":\"OCA\\\\Onlyoffice\\\\Controller\\\\SettingsController\",\"type\":\"->\",\"args\":[\"https://onlyoffice..xxxxxxxxxxx/\",\"\",\"\",true,\"6bhd4ndPQEk1fVrYzzFUlReAUU2XUo4S\",\"\",false]},{\"file\":\"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":137,\"function\":\"executeController\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\",\"args\":[[\"OCA\\\\Onlyoffice\\\\Controller\\\\SettingsController\"],\"saveAddress\"]},{\"file\":\"/var/www/html/lib/private/AppFramework/App.php\",\"line\":184,\"function\":\"dispatch\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\",\"args\":[[\"OCA\\\\Onlyoffice\\\\Controller\\\\SettingsController\"],\"saveAddress\"]},{\"file\":\"/var/www/html/lib/private/Route/Router.php\",\"line\":315,\"function\":\"main\",\"class\":\"OC\\\\AppFramework\\\\App\",\"type\":\"::\",\"args\":[\"SettingsController\",\"saveAddress\",[\"OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer\"],[\"onlyoffice.settings.save_address\"]]},{\"file\":\"/var/www/html/lib/base.php\",\"line\":1069,\"function\":\"match\",\"class\":\"OC\\\\Route\\\\Router\",\"type\":\"->\",\"args\":[\"/apps/onlyoffice/ajax/settings/address\"]},{\"file\":\"/var/www/html/index.php\",\"line\":39,\"function\":\"handleRequest\",\"class\":\"OC\",\"type\":\"::\",\"args\":[]}],\"File\":\"/var/www/html/custom_apps/onlyoffice/lib/DocumentService.php\",\"Line\":257,\"message\":\"getConvertedUri on check error\",\"CustomMessage\":\"getConvertedUri on check error\"}","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36","version":"28.0.9.1"}
2024-11-25T22:40:34Z [1:nextcloud2:nextcloud-app] 127.0.0.1 -  25/Nov/2024:22:40:29 +0000 "PUT /index.php" 200
2024-11-25T22:40:34Z [1:nextcloud2:nextcloud-app] 127.0.0.1 -  25/Nov/2024:22:40:34 +0000 "PUT /ocs/v2.php" 200
2024-11-25T22:41:13Z [1:nextcloud2:nextcloud-app] 127.0.0.1 -  25/Nov/2024:22:41:13 +0000 "GET /ocs/v2.php" 304
2024-11-25T22:41:44Z [1:nextcloud2:nextcloud-app] 127.0.0.1 -  25/Nov/2024:22:41:43 +0000 "PUT /ocs/v2.php" 200

When I reported the error the certificate of Onlyoffice was self signed, now both have an Letsencrypt.

Rocky.

mrmarkuz · November 26, 2024, 8:13am

Thanks for your feedback, I could reproduce the issue.

I also tried a newer Onlyoffice version but It seems that LAN IPs aren’t allowed anymore.
Onlyoffice still works on a VPS but doesn’t work in LAN environments.
There’s an option to allow it but it didn’t work in my tests.

I’m working on a fix and hope to release it soon.

EDIT:

An issue was already opened:

github.com/ONLYOFFICE/onlyoffice-nextcloud

ECONNREFUSED - Error while downloading the document file to be converted

opened 03:47PM - 18 Nov 24 UTC

gki-atolcd

Hello, I can't get this connector to work, I've searched and found many topi…cs concerning this error but no solution has yet solved this problem. This is a dockerized nextcloud 30, with onlyoffice on the same network. Onlyoffice is up and running, and I can access it using its internal IP address which I'm using in the connector admin page (the docker container name works as well) But no matter what I try, I still get this message when I try to save the configuration: “Error while downloading the document file to be converted.) (version 8.2.0.143)” which in the Onlyoffice container logs correspond to: “[2024-11-18T15:06:51.820] [ERROR] [localhost] [check_472350801] [userId] nodeJS - error downloadFile:url=http://nextcloud.localhost:8080/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.HO8yVThljmrKFAiXsGoWMtnWnjfNFj-idymye3GiplM;attempt=3;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)” I've tried leaving the dropdown advanced settings closed/open, checking/unchecking the checkbox for certificates, changing the JWT header to "AuthorizationJwt" instead of the default "Autorization", manually fill in the advanced parameters, and finally disabling JWT, but nothing works. Here is the relevant parts of my compose.yml ```yaml app: image: nextcloud:apache restart: always volumes: - ./html:/var/www/html - ./config:/var/www/html/config env_file: - .env environment: - VIRTUAL_HOST=nextcloud.localhost depends_on: - proxy networks: - proxy-tier - default proxy: build: ./proxy restart: always ports: - 8080:80 - 443:443 labels: - "com.github.jrcs.letsencrypt_nginx_proxy_companion.nginx_proxy" volumes: - certs:/etc/nginx/certs:ro,z - vhost.d:/etc/nginx/vhost.d:z - html:/usr/share/nginx/html:z - dhparam:/etc/nginx/dhparam:z - /var/run/docker.sock:/tmp/docker.sock:z,ro environment: - DEFAULT_HOST=nextcloud.localhost networks: - proxy-tier onlyoffice-document-server: container_name: onlyoffice-document-server image: onlyoffice/documentserver:latest restart: always environment: - SECURE_LINK_SECRET=secret - JWT_ENABLED=false # <- Latest test to see if the problem is because of JWT - JWT_SECRET=secret - JWT_HEADER=AuthorizationJwt - USE_UNAUTHORIZED_STORAGE=true - ALLOW_PRIVATE_IP_ADDRESS=true volumes: - ./onlyoffice/document_data:/var/www/onlyoffice/Data - ./onlyoffice/document_log:/var/log/onlyoffice networks: - proxy-tier ``` The proxy is based on nginxproxy/nginx-proxy:alpine The documentserver-jwt-status.sh command give me: ``` Your JWT settings: JWT enabled - false ``` I deactivated it to rule out the possibility that it might cause the connection to fail, since it didn't work when enabled, but the error message is still the same Any ideas?