New folders created in outlook 2016, don't get to the backend

Michael_Dahlgren_Nie · February 17, 2019, 11:31am

NethServer Version: 7.6.1810
Module: WebTop 5
I just install a new mail server with webtop5 and now try to get Outlook to work.
My challenge right now is that new folders, that are created in Outlook is not be created in webtop5. But new folders, that are created in webtop5 is created in Outlook.
I have also tried with Sogo, here I have the same challenge.
Are there any who have an idea of what the problem is.

federico.ballarini · February 17, 2019, 11:40am

Check that you’ve created folder under the account and not on “Local folders”.
Then right click on the folder and check “Syncronization” tab. If there is this tab post the screenshot to see options.
Thanks.

Michael_Dahlgren_Nie · February 17, 2019, 11:54am

Hi
I can’t find any “Syncronization” tbp in Outlook, where should it be?
Udklip

Michael_Dahlgren_Nie · February 17, 2019, 11:59am

here is property from folder in outlook Udklip4 Udklip5

federico.ballarini · February 17, 2019, 1:05pm

Account is correctly configured in IMAP?

Michael_Dahlgren_Nie · February 17, 2019, 1:14pm

I hope this is the answer to your question Udklip6 Udklip7 Udklip8 Udklip9 Udklip10 Udklip11

federico.ballarini · February 17, 2019, 1:15pm

Ok. If this is the account that is configured on your NethServer try to configure it in IMAP (143 STARTTLS) and not with Exchange ActiveSync.

Michael_Dahlgren_Nie · February 17, 2019, 1:27pm

now it will not connect to SMTP server Udklip12 Udklip13 Udklip14 Udklip15 Udklip16

federico.ballarini · February 17, 2019, 1:28pm

You have to check “My outgoing server (SMTP) requires auth” and set port 587 for SMTP server (always STARTTLS).

Michael_Dahlgren_Nie · February 17, 2019, 1:37pm

ups my bad:blush:
But i still do not get my folders from outlook into webtop

federico.ballarini · February 17, 2019, 1:50pm

I have now tried on one of my account and set all settings like yours. Thank create a new folder by right clicking on the name of account in outlook and then sync with “Send and receive in all folders”. Login into webtop and the folders are synced.
Remember to logout and login in webtop after you sync Outlook folders.

Michael_Dahlgren_Nie · February 17, 2019, 1:51pm

I will test it:-)

Michael_Dahlgren_Nie · February 17, 2019, 2:05pm

ok, it looks like it’s running now :-).
But what do I do about calendar and contacts. That was the smart thing about EAS

federico.ballarini · February 17, 2019, 2:11pm

You have already try to set account with exchange and then logout/login in webtop to see if you can see folders?

Michael_Dahlgren_Nie · February 17, 2019, 2:17pm

If i have a setup with IMAP, yes. then i can create folder in outlook and they come into webtop. and also the other way. So if I create a folder in webtop then it comes outlook.
I have no test to go back to an EAS setup. but I do now

federico.ballarini · February 17, 2019, 2:18pm

Yes. Do it. I think it can works. If not I will guide you to set calendars and contacts with an IMAP account.

Michael_Dahlgren_Nie · February 17, 2019, 2:33pm

Unfortunately, I must say with great regret. That it doesn’t work.

federico.ballarini · February 17, 2019, 2:46pm

Ok. Use IMAP configuration that it works. When you create a folder, after you sync Outlook with “Send and receive all folders” you can use two method to see this folder in Webtop:

logout/login
right click on one of folder in webtop and click on “Reload tree”

To use calendar and contacts I suggest you to use this plugin for Outlook https://caldavsynchronizer.org/ that works fine.

Here there is a guide https://www.webdavsystem.com/server/access/caldav/ms_outlook_caldav_synchronizer/

If I solve your problem please close the topic, else I’m here for any other question.

Regards.

Michael_Dahlgren_Nie · February 17, 2019, 5:01pm

Let’s close it for now while I am testing.
We know why EAS doesn’t work