So, for presenting the specifics, the table is clearer. For catching attention, the columns are better, imho.
The website could advertise using (dressed down) columns, and when clicking present the table. This would be my preference. In the column view I would like prices and the short version of who this is targeted to, the table should explain the rest.
Let us please agree that most of us really do not need any support plan, but if we are running production environments, we need our asses covered. The real value, to me, is in delayed (aka stable) updates and the whole support ticket thing is a nice extra I do not expect to ever use except to steer the amount of money I would like to have our business invest in Nethserver in a non-obvious way
What would be interesting is to know how an incident is defined … can that take multiple days for instance? If not (duh), how will that be handled? Will I be able to buy extra support tickets at a reduced rate when my Lasagna is finished or will that require an upgrade to Florentina or even switch back to 100/incident ?
Perhaps you should define an incident as 1 hour of labour, and charge per 15 minutes, as an incident taking several hours becomes expensive for you guys quickly, and no business expects to pay just 100€ for several hours of work … unless you define it like 100€ / incident