Nethserver-subscription not working on expired nethserver enterprise

[asl (Andreas Schloegl)]

NethServer Version: NethServer release 7.4.1708 enterprise branded
@alefattorini

I can not install nethserver subscription, because I’m stuck on enterprise branded nethserver. If I try on terminal:
yum install @nethserver-subscription
Loaded plugins: changelog, fastestmirror, nethserver_events
Loading mirror speeds from cached hostfile
Group nethserver-subscription does not exist.
Error: Nothing to do

Also software center does not show a module for subscription.
What do I need to do to fall back to a standard nethserver installation for this expired enterprise server?
Thanks

[m.traeumner (Michael Träumner)]

Only a shot in the dark, but perhaps you can set updates back to default and try again after it.

config setprop Secret '' SystemId ''
eorepo base centos-sclo-rh centos-sclo-sclo epel extras nethforge nethserver-base nethserver-updates updates

[giacomo (Giacomo Sanchietti)]

Are you sure you have a NethServer Enterprise installed?
Please verify if you have this rpm installed:

rpm -q nethserver-register

If the answer is yes:

rpm -e nethserver-register
config setprop httpd-admin logo ''
config setprop sysconfig ProductName NethServer
rm -f /etc/yum.repos.d/nethesis.repo
config delete nethupdate
config setprop Secret '' SystemId ''
eorepo base centos-sclo-rh centos-sclo-sclo epel extras nethforge nethserver-base nethserver-updates updates
signal-event nethserver-httpd-admin-update

Hint: I never tested such procedure

[asl (Andreas Schloegl)]

yes I was on Enterprise.
Let the commands run.
Now my branding (Logo) is standard again.
Software center brought up some updates and I installed those.
Problem now: Software center does not show what is installed or could be installed, the list is empty.

How to bring back correct listing so I can choose to install nethserver.subscription?

[m.traeumner (Michael Träumner)]

How to bring back correct listing so I can choose to install nethserver.subscription?

Don’t know how to bring it back, but the subscription you can install manually:

yum install @nethserver-subscription

[asl (Andreas Schloegl)]

you are right, I did so and subscription is available now! Thanks!

The software list is still empty!

[m.traeumner (Michael Träumner)]

The software list is still empty!

You can try to rebuild the db, maybe it helps at your case to.

rm -f /var/lib/rpm/__db*
rpm --rebuilddb
yum clean all

Yum rpmdb failed

NethServer Version: 7.4 beta 1 Module: yum I installed 7.4beta1 in an VM on Proxmox. Updated the base installation and then installed some modules (Firewall, Webfilter, NDPI, Suricata, Evebox, Proxy, Samba, NSDC, SOGo, email, Backup, Ntopng, CGP, MySQL, OpenVPN, Webserver). When I go to softwarecenter I got this: [image] I can’t install any module or see which were installed allready. Clicking on the button didn’t help. Also a yum clean all didn’t help. so I did: rm -f /var/lib/rpm/__d…

[asl (Andreas Schloegl)]

yum clean all

I tried already before, but no change!

[m.traeumner (Michael Träumner)]

yum clean all

I tried already before, but no change!

The whole process with deleting the old db?

@giacomo Can you help here?

[asl (Andreas Schloegl)]

yes all 3 lines you posted are neccessary

[giacomo (Giacomo Sanchietti)]

You can try to rebuild the db, maybe it helps at your case to.

Please don’t! Unless the db is corrupted don’t execute such command!

@asl you probably have only metadata issues and you need to reconfigure the software center, just execute:

cat <<EOF > /etc/nethserver/pkginfo.conf
#
# This is the list of YUM repositories that have their groups listed
# on the Software Center UI page, through the pkginfo helper.
#
# One repository identifier per line
#
nethserver-updates
nethforge
EOF

yum clean all

Feel free to contact Nethesis support if you still have any problem

[asl (Andreas Schloegl)]

@giacomo you solved it. The file /etc/nethserver/pkginfo.conf is differnet on enterprise edition. I changed back to what you posted and what I also could see on my other servers and I’m back to normal again.
so one more subscription is on it’s way now

[alefattorini (Alessio Fattorini)]

Thanks @m.traeumner and @giacomo for the solution

BIG Thank you to @asl for buying a LASAGNA

[asl (Andreas Schloegl)]

I’m coming from an enterprise installation and that’s why there is already a token installed it looks like.
I assume that I need a procedure to remove the existing token so I can enter that one I just bought. My Subscription page looks like this:

How can I do that?

[alefattorini (Alessio Fattorini)]

Is it the same problem?

Nethserver-subscription not working on expired nethserver enterprise

Thanks @m.traeumner and @giacomo for the solution BIG Thank you to @asl for buying a LASAGNA

Did you solve?

[asl (Andreas Schloegl)]

it is the same server but a 2nd problem from converting an enterprise installation to subscription model.
Not solved yet!

[giacomo (Giacomo Sanchietti)]

Just try also:

config delete nethupdate
/etc/e-smith/events/actions/initialize-default-databases

Since you’re installation is a special case, please open a support request to Nethesis with SSH access to the machine and we will resolve it for you.

[asl (Andreas Schloegl)]

/etc/e-smith/events/actions/initialize-default-databases

tried this initialization, but still the same. Will open a support ticket now and report back here…
Thank you

[asl (Andreas Schloegl)]

Support told me what to do:

  config delete subscription
    /etc/e-smith/events/actions/initialize-default-databases

This will delete the subscription entered and in my case the old parts of the registration from privious enterprise branded installation.
Now I can enter a token.
Thanks to all.