NethServer Version: your_version
Module: your_module
Good morning everyone
when I go to update the system I get this error
Command ‘[’/bin/opkg’, ‘update’]’ returned non-zero exit status 6.
{“error”: “opkg_update_failed”}
from terminal
on the web page
AxiosError: Request failed with status code 500
Thanks if anyone can give me a tip
Well…
Try again later? Smells like a “normal” HTTP internal server error. Probably the mirror is taking a nap or is sweating a bit to much.
however the problem of updating nethsecurity persists
this is the error:
Ubus request failed
Request failed
ns.update check-package-updates
ideas
@giacomo might have some idea. But please be aware of possible delayed actions due to the holiday season.
I can’t help without relevant info.
Please follow the troubleshooting documentation and report here all details.
### mpossibile recuperare gli aggiornamenti dei pacchetti
Errore del server
AxiosError: Request failed with status code 500
### Richiesta Ubus fallita
Richiesta fallita
ns.update check-package-updates
_ _ _ _ _____ _ _
| \ | | | | | | / ____| (_) |
| \| | ___| |_| |__ | (___ ___ ___ _ _ _ __ _| |_ _ _
| . ` |/ _ \ __| '_ \ \___ \ / _ \/ __| | | | '__| | __| | | |
| |\ | __/ |_| | | |____) | __/ (__| |_| | | | | |_| |_| |
|_| \_|\___|\__|_| |_|_____/ \___|\___|\__,_|_| |_|\__|\__, |
__/ |
|___/ index-1071f2a7.js:1578:34
[interceptor]
Object { stack: "Ke@https://192.168.1.1:9090/assets/index-1071f2a7.js:46:70076\nzk@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:1046\ng@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:4240\n", message: "Request failed with status code 500", name: "AxiosError", code: "ERR_BAD_RESPONSE", config: {…}, request: XMLHttpRequest, response: {…} }
index-1071f2a7.js:1577:183339
[interceptor] opkg_update_failed index-1071f2a7.js:1577:183429
XHRPOST
https://192.168.1.1:9090/api/ubus/call
[HTTP/1.1 500 Internal Server Error 2242ms]
[interceptor]
Object { stack: "Ke@https://192.168.1.1:9090/assets/index-1071f2a7.js:46:70076\nzk@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:1046\ng@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:4240\nEventHandlerNonNull*qk</<@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:4312\nqk<@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:3217\nb2@https://192.168.1.1:9090/assets/index-1071f2a7.js:50:512\npromise callback*_request@https://192.168.1.1:9090/assets/index-1071f2a7.js:51:1071\nrequest@https://192.168.1.1:9090/assets/index-1071f2a7.js:50:3032\nn/<@https://192.168.1.1:9090/assets/index-1071f2a7.js:51:1664\n_4/<@https://192.168.1.1:9090/assets/index-1071f2a7.js:46:64802\nwo@https://192.168.1.1:9090/assets/index-1071f2a7.js:1577:118846\nle@https://192.168.1.1:9090/assets/UpdateView-2cf37496.js:1:145688\nKr@https://192.168.1.1:9090/assets/index-1071f2a7.js:13:38\nvn@https://192.168.1.1:9090/assets/index-1071f2a7.js:13:111\nn@https://192.168.1.1:9090/assets/index-1071f2a7.js:17:7330\n", message: "Request failed with status code 500", name: "AxiosError", code: "ERR_BAD_RESPONSE", config: {…}, request: XMLHttpRequest, response: {…} }
index-1071f2a7.js:1577:183339
[interceptor] opkg_update_failed index-1071f2a7.js:1577:183429
Object { stack: "Ke@https://192.168.1.1:9090/assets/index-1071f2a7.js:46:70076\nzk@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:1046\ng@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:4240\nEventHandlerNonNull*qk</<@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:4312\nqk<@https://192.168.1.1:9090/assets/index-1071f2a7.js:48:3217\nb2@https://192.168.1.1:9090/assets/index-1071f2a7.js:50:512\npromise callback*_request@https://192.168.1.1:9090/assets/index-1071f2a7.js:51:1071\nrequest@https://192.168.1.1:9090/assets/index-1071f2a7.js:50:3032\nn/<@https://192.168.1.1:9090/assets/index-1071f2a7.js:51:1664\n_4/<@https://192.168.1.1:9090/assets/index-1071f2a7.js:46:64802\nwo@https://192.168.1.1:9090/assets/index-1071f2a7.js:1577:118846\nle@https://192.168.1.1:9090/assets/UpdateView-2cf37496.js:1:145688\nKr@https://192.168.1.1:9090/assets/index-1071f2a7.js:13:38\nvn@https://192.168.1.1:9090/assets/index-1071f2a7.js:13:111\nn@https://192.168.1.1:9090/assets/index-1071f2a7.js:17:7330\n", message: "Request failed with status code 500", name: "AxiosError", code: "ERR_BAD_RESPONSE", config: {…}, request: XMLHttpRequest, response: {…} }
index-1071f2a7.js:1577:147924
There is still not enough info, please read the doc carefully! 
The only relevant thing is the launched command: ns.update check-package-updates
Please, provide:
- Your system configuration: This includes the version of NethSecurity you’re using; you can find the information inside the Dashboard page. Please report the full version like
8 23.05.2-ns.0.0.1-beta1-96-ga759afb
And also:
When reporting an error to the support team, it’s crucial to provide the following essential information:
- Request and Response Contents: Include the content of the
RequestandResponsesections found in the error message.- Copied Command: Paste the command copied using the
Copy commandbutton.- Execution Output: For further assistance, execute the copied command and report the output.
In your case, you should execute:
/usr/libexec/rpcd/ns.update call check-package-updates
Paste also the result of the following command (make sure to redact secrets, if present):
cat /etc/opkg/distfeeds.conf
cat /etc/opkg/customfeeds.conf
ping -c 1 updates.nethsecurity.nethserver.org
ping -c 1 distfeed.nethesis.it
Also:
If the provided information is insufficient, in extreme cases, it may be necessary to share the content of the JavaScript console if the error is present.
root@firewall:~# /usr/libexec/rpcd/ns.update call check-package-updates
Command '['/bin/opkg', 'update']' returned non-zero exit status 6.
{"error": "opkg_update_failed"}
root@firewall:~#
src/gz nethsecurity_core https://xxx@distfeed.nethesis.it/repo sitory/community/nethsecurity/23.05.3/targets/x86/64/packages
src/gz nethsecurity_base https://xxx@distfeed.nethesis.it/repo sitory/community/nethsecurity/23.05.3/packages/x86_64/base
src/gz nethsecurity_luci https://xxx@distfeed.nethesis.it/repo sitory/community/nethsecurity/23.05.3/packages/x86_64/luci
src/gz nethsecurity_nethsecurity https://xxx@distfeed.nethesis .it/repository/community/nethsecurity/23.05.3/packages/x86_64/nethsecurity
src/gz nethsecurity_packages https://xxx@distfeed.nethesis.it/ repository/community/nethsecurity/23.05.3/packages/x86_64/packages
src/gz nethsecurity_routing https://xxx@distfeed.nethesis.it/r epository/community/nethsecurity/23.05.3/packages/x86_64/routing
root@firewall:~# ping -c 1 updates.nethsecurity.nethserver.org
PING nethsecurity.ams3.cdn.digitaloceanspaces.com (172.64.145.29) 56(84) bytes of data.
64 bytes from 172.64.145.29 (172.64.145.29): icmp_seq=1 ttl=55 time=9.06 ms
--- nethsecurity.ams3.cdn.digitaloceanspaces.com ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 9.056/9.056/9.056/0.000 ms
root@firewall:~# ping -c 1 distfeed.nethesis.it
PING distfeed.nethesis.it (164.92.187.18) 56(84) bytes of data.
64 bytes from disfeed.nethesis.it (164.92.187.18): icmp_seq=1 ttl=51 time=21.9 ms
--- distfeed.nethesis.it ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 21.919/21.919/21.919/0.000 ms
NethSecurity 8 23.05.3-ns.1.1.0-50-g27d6182
You do not have access to the repository because your trial subscription has expired on 20-6-2024, 09:27.
I also see you’re using a dev version, this is worth mentioning on the support request, don’t you think?
You also posted the output with incorrect format and also included secretes (that I have redacted): I strongly suggest you to delete that subscription because it has been compromised.
Please, follow the indications when asking for support: I’m not willing to help anymore on such requests without proper context.
thanks for solution
I’m thinking of proceeding with the annual subscription