Hi,
New to mattermost, I try to use invite links or invite users by mail but all my tries are failing miserably : the links are said to be invalid : The signup link does not appear to be valid. or when the account is created by following the invite link it says that No teams are available to join. Please create a new team or ask your administrator for an invite.
Other users have had that problem, and some of them mention issues regarding the proxy configuration. Would it be possible that there is something wrong with NS configuration ?
Thanks for sharing your thoughts
Logs :
{"level":"info","ts":1599564892.6837978,"caller":"app/server.go:273","msg":"Current version is 5.25.0 (5.25.4/Tue Aug 25 23:22:29 UTC 2020/edcd28e18ed91302733b71638324c813505a3081/daebddb7484887027595cb588492871743814095)","current_version":"5.25.0","build_number":"5.25.4","build_date":"Tue Aug 25 23:22:29 UTC 2020","build_hash":"edcd28e18ed91302733b71638324c813505a3081","build_hash_enterprise":"daebddb7484887027595cb588492871743814095"}
{"level":"info","ts":1599564892.6838324,"caller":"app/server.go:282","msg":"Enterprise Build","enterprise_build":true}
{"level":"info","ts":1599564892.683865,"caller":"app/server.go:288","msg":"Printing current working","directory":"/root/macos-server-apns-certs"}
{"level":"info","ts":1599564892.68388,"caller":"app/server.go:289","msg":"Loaded config","source":"file:///opt/mattermost/config/config.json"}
{"level":"info","ts":1599564892.7642844,"caller":"sqlstore/post_store.go:1595","msg":"Post.Message has size restrictions","max_characters":16383,"max_bytes":65535}
{"level":"info","ts":1599564892.7803016,"caller":"mlog/log.go:167","msg":"Starting up plugins"}
{"level":"error","ts":1599564892.7803628,"caller":"app/plugin.go:161","msg":"Failed to start up plugins","error":"mkdir ./client/plugins: no such file or directory"}
{"level":"info","ts":1599564892.838574,"caller":"mlog/log.go:167","msg":"Starting up plugins"}
{"level":"error","ts":1599564892.8386352,"caller":"app/plugin.go:161","msg":"Failed to start up plugins","error":"mkdir ./client/plugins: no such file or directory"}
{"level":"info","ts":1599564892.8422158,"caller":"bleveengine/bleve.go:267","msg":"UpdateConf Bleve"}
{"level":"info","ts":1599564892.8430943,"caller":"app/license.go:40","msg":"License key from https://mattermost.com required to unlock enterprise features."}
{"level":"info","ts":1599564892.8433578,"caller":"mlog/log.go:167","msg":"Starting up plugins"}
{"level":"error","ts":1599564892.843381,"caller":"app/plugin.go:161","msg":"Failed to start up plugins","error":"mkdir ./client/plugins: no such file or directory"}
{"level":"warn","ts":1599564897.3926215,"caller":"app/user.go:1428","msg":"Attempting to permanently delete account","user_id":"8aqd1pngypyztn5ij9h31obn3y","user_email":"webmail@gaillet.be"}
{"level":"warn","ts":1599564897.4336793,"caller":"app/user.go:1535","msg":"Permanently deleted account","user_email":"webmail@gaillet.be","user_id":"8aqd1pngypyztn5ij9h31obn3y"}
{"level":"info","ts":1599564897.4339147,"caller":"app/server.go:416","msg":"Stopping Server..."}
{"level":"info","ts":1599564897.4339461,"caller":"app/web_hub.go:130","msg":"stopping websocket hub connections"}
{"level":"info","ts":1599564897.4362352,"caller":"app/server.go:469","msg":"Server stopped"}
{"level":"info","ts":1599565146.2721057,"caller":"utils/i18n.go:83","msg":"Loaded system translations","for locale":"en","from locale":"/opt/mattermost/i18n/en.json"}
{"level":"info","ts":1599565146.2723181,"caller":"app/server_app_adapters.go:58","msg":"Server is initializing..."}
{"level":"info","ts":1599565146.2748866,"caller":"sqlstore/supplier.go:227","msg":"Pinging SQL","database":"master"}
{"level":"info","ts":1599565146.5309477,"caller":"app/license.go:40","msg":"License key from https://mattermost.com required to unlock enterprise features."}
{"level":"info","ts":1599565146.5489902,"caller":"mlog/log.go:167","msg":"Starting up plugins"}
{"level":"info","ts":1599565146.5491147,"caller":"app/plugin.go:202","msg":"Syncing plugins from the file store"}
{"level":"info","ts":1599565151.196251,"caller":"mlog/sugar.go:19","msg":"Ensuring Surveybot exists","plugin_id":"com.mattermost.nps"}
{"level":"info","ts":1599565151.231371,"caller":"app/server.go:273","msg":"Current version is 5.25.0 (5.25.4/Tue Aug 25 23:22:29 UTC 2020/edcd28e18ed91302733b71638324c813505a3081/daebddb7484887027595cb588492871743814095)","current_version":"5.25.0","build_number":"5.25.4","build_date":"Tue Aug 25 23:22:29 UTC 2020","build_hash":"edcd28e18ed91302733b71638324c813505a3081","build_hash_enterprise":"daebddb7484887027595cb588492871743814095"}
{"level":"info","ts":1599565151.23146,"caller":"app/server.go:282","msg":"Enterprise Build","enterprise_build":true}
{"level":"info","ts":1599565151.231498,"caller":"app/server.go:288","msg":"Printing current working","directory":"/opt/mattermost"}
{"level":"info","ts":1599565151.2315178,"caller":"app/server.go:289","msg":"Loaded config","source":"file:///opt/mattermost/config/config.json"}
{"level":"info","ts":1599565151.3119655,"caller":"sqlstore/post_store.go:1595","msg":"Post.Message has size restrictions","max_characters":16383,"max_bytes":65535}
{"level":"info","ts":1599565151.5164902,"caller":"jobs/workers.go:73","msg":"Starting workers"}
{"level":"info","ts":1599565151.5166562,"caller":"bleveengine/bleve.go:267","msg":"UpdateConf Bleve"}
{"level":"info","ts":1599565151.5304663,"caller":"app/web_hub.go:83","msg":"Starting websocket hubs","number_of_hubs":2}
{"level":"info","ts":1599565151.5372972,"caller":"jobs/schedulers.go:74","msg":"Starting schedulers."}
{"level":"info","ts":1599565151.6136906,"caller":"app/license.go:40","msg":"License key from https://mattermost.com required to unlock enterprise features."}
{"level":"info","ts":1599565151.6921482,"caller":"app/server.go:525","msg":"Starting Server..."}
{"level":"info","ts":1599565151.6923223,"caller":"app/server.go:594","msg":"Server is listening on 127.0.0.1:8065","address":"127.0.0.1:8065"}
{"level":"error","ts":1599565163.6305218,"caller":"mlog/log.go:175","msg":"The signup link does not appear to be valid.","path":"/api/v4/teams/members/invite","request_id":"zodfazg58tdjzbkdtofsh6jz3h","ip_addr":"127.0.0.1","user_id":"jrf7ith6rpnabcnudkz98yaima","method":"POST","err_where":"AddUserToTeamByToken","http_code":400,"err_details":"SqlTokenStore.GetByToken: Unable to get a token with this code., sql: no rows in result set"}
{"level":"error","ts":1599565173.374257,"caller":"mlog/log.go:175","msg":"The signup link does not appear to be valid.","path":"/api/v4/teams/members/invite","request_id":"6s8i7auwhpfwpmrs3cropub66h","ip_addr":"127.0.0.1","user_id":"jrf7ith6rpnabcnudkz98yaima","method":"POST","err_where":"AddUserToTeamByToken","http_code":400,"err_details":"SqlTokenStore.GetByToken: Unable to get a token with this code., sql: no rows in result set"}
{"level":"error","ts":1599565236.6038048,"caller":"mlog/log.go:175","msg":"The signup link does not appear to be valid.","path":"/api/v4/users","request_id":"qrib4qd4itd7icysb4wht8gu5w","ip_addr":"127.0.0.1","user_id":"","method":"POST","err_where":"CreateUserWithToken","http_code":400,"err_details":"SqlTokenStore.GetByToken: Unable to get a token with this code., sql: no rows in result set"}
{"level":"error","ts":1599565569.6254423,"caller":"mlog/log.go:175","msg":"The signup link does not appear to be valid.","path":"/api/v4/users","request_id":"639bb8dji3fa88bbosfx3wq66c","ip_addr":"127.0.0.1","user_id":"","method":"POST","err_where":"CreateUserWithToken","http_code":400,"err_details":"SqlTokenStore.GetByToken: Unable to get a token with this code., sql: no rows in result set"}
{"level":"error","ts":1599565653.63676,"caller":"app/team.go:660","msg":"Encountered an issue joining default channels.","user_id":"z6nkgk7fx38kmn9kncnhm3ci5h","team_id":"6m6majnhdpybxyhipx4jbgs6wa","error":"SqlChannelStore.GetByName: Channel does not exist., teamId=6m6majnhdpybxyhipx4jbgs6wa, name=off-topic"}
{"level":"error","ts":1599565654.6332872,"caller":"mlog/log.go:175","msg":"No channels were found.","path":"/api/v4/users/me/teams/6m6majnhdpybxyhipx4jbgs6wa/channels","request_id":"x4rkwkcmfjrmjqorpwpjwogrwy","ip_addr":"127.0.0.1","user_id":"z6nkgk7fx38kmn9kncnhm3ci5h","method":"GET","err_where":"SqlChannelStore.GetChannels","http_code":400,"err_details":"teamId=6m6majnhdpybxyhipx4jbgs6wa, userId=z6nkgk7fx38kmn9kncnhm3ci5h"}