I had similar issues with a strato server using a Rocky image. Thanks to @nrauso I could solve it by recreating the symbolic link to the journal.
From my notes:
Check if loki is running:
runagent -m loki1 podman ps
If loki isn’t running, that could be the issue, try to start it.
If loki is running try to recreate the symbolic link:
runagent -m node
ln -sf /var/log/journal
systemctl restart promtail
exit
i have solved it using the same
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here is the thread
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