Installation of OTRS 4.0.8?

[jgjimenezs (Jose G Jimenez S)]

OTRS can be configured within nethserver?

I installed in my company NethServer, for testing and improving translations. But I also want to use OTRS 4.0.8 as a support for my clients

Regards

[davidep (Davide Principi)]

We used to work with OTRS before switching to Freshdesk, and it was installed on NethServer mail server.

I remember a custom template fragment to set up a Postfix transport. Just give me some time to find it…

[filippo_carletti]

@davidep, there’s no need to adjust postfix to use otrs in the default configuration, where otrs gets mails via pop3.
To install otrs on nethserver you simply install the rpm. and follow instructions.

[jgjimenezs (Jose G Jimenez S)]

Thanks @davidep @filippo_carletti

[jgjimenezs (Jose G Jimenez S)]

Already installed all OTRS.

But as NethServer this in my office, I try hard to finish setting my-ip/otrs/installer.pl

Dyndns use to access from another wan, but nothing happens.

regards

[jgjimenezs (Jose G Jimenez S)]

@filippo_carletti Ready!.

The problem was port forwarding. change the source port to destination port 80.

I’m working on.

I will make a how.

regards

[alefattorini (Alessio Fattorini)]

@jgjimenezs

I will make a how.

to this approach thanks man

[pike (Michael Kicks)]

@davidep

We used to work with OTRS before switching to Freshdesk, and it was installed on NethServer mail server.

So there’s an already written How-To for install FreshDesk?

[alefattorini (Alessio Fattorini)]

Unfortunately not it’s a SaaS service.