So I’ve had a personal subscription for my NS8 server for just under a year, and the other day I got an email that it’s about to expire, with a button to renew:
I click the button, log in to the portal, and… what? I don’t see any way to “renew” the subscription. There’s an “upgrade” button, but I can’t use that, as I already have a personal subscription. Do I need to just let it expire, and then start a new one?
And it looks like you took my money before you told me you couldn’t “upgrade”? Not good.
I think so as the “Renew” button seems only available when it’s expired. I have an active personal subscription which I could upgrade and just the trial subscriptions which are expired can be renewed.
So you can only renew a subscription after it’s expired? That doesn’t encourage your customers to be proactive, and it means the email you send out a week in advance (with a link that says “renew your subscription”) isn’t actionable for that time. You need to fix this. Let people renew subscriptions prior to their expiration, and don’t send emails offering renewal before they’re able to actually renew.
I do indeed–I’ve paid €120 via PayPal to “upgrade” my subscription (because your email told me to renew it, and “upgrade” was the closest thing I could find in your portal), and have nothing to show for it. My subscription is now expired, and the portal wants to charge me another €120 to renew it.
I don’t see a place in the subscription portal to open a ticket.
Giacomo suggests they don’t make much from them; I recall hearing that the NS7 subscription program (at half the cost of the NS8 program) barely broke even, if that. But if it isn’t really doing anything to support the project, I’d probably agree–I’m paying for the subscription with the idea that it’s supporting the further development and support of NS8. If all it’s doing is supporting the cost of operating the subscription program, it does seem kind of pointless.
This is the mail system at host mail.familybrown.org.
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<support@nethserver.org>: host nethservice.nethesis.it[2.119.67.170] said: 550
5.1.1 <support@nethserver.org>: Recipient address rejected: User unknown in
virtual alias table (in reply to RCPT TO command)
Reporting-MTA: dns; mail.familybrown.org
X-Postfix-Queue-ID: 08A9C59812DBB
X-Postfix-Sender: rfc822; dan@familybrown.org
Arrival-Date: Mon, 22 Dec 2025 17:43:26 +0000 (UTC)
Final-Recipient: rfc822; support@nethserver.org
Original-Recipient: rfc822;support@nethserver.org
Action: failed
Status: 5.1.1
Remote-MTA: dns; nethservice.nethesis.it
Diagnostic-Code: smtp; 550 5.1.1 <support@nethserver.org>: Recipient address
rejected: User unknown in virtual alias table
Return-Path: <dan@familybrown.org>
Received: from [192.168.1.118] (unknown [96.68.219.29])
(using TLSv1.3 with cipher TLS_AES_128_GCM_SHA256 (128/128 bits)
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(No client certificate requested)
by mail.familybrown.org (Postfix) with ESMTPSA id 08A9C59812DBB
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Message-ID: <b8d04048-6025-424b-9e74-2389a6f45ae0@familybrown.org>
Date: Mon, 22 Dec 2025 12:43:24 -0500
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Subject: Subscription paid but not renewed
References: <E0.1C.31634.D46F5496@ccg13mail02>
Content-Language: en-US
To: support@nethserver.org
From: Dan Brown <dan@familybrown.org>
In-Reply-To: <E0.1C.31634.D46F5496@ccg13mail02>
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It appears the correct address is support@nethserver.com, not .org. At least, the .com address doesn’t immediately bounce.
cmon guys, we have nethserver, with support for multi domains, and ability to forward emails. if we already own domain .org, and most requests are supposed to be sent to .com, cnt we create forwardign rules for dot org a well.. Just incase(speaking on behalf of new finders)
it’s not easy to fix but we put it on the roadmap