So I’ve had a personal subscription for my NS8 server for just under a year, and the other day I got an email that it’s about to expire, with a button to renew:
I click the button, log in to the portal, and… what? I don’t see any way to “renew” the subscription. There’s an “upgrade” button, but I can’t use that, as I already have a personal subscription. Do I need to just let it expire, and then start a new one?
And it looks like you took my money before you told me you couldn’t “upgrade”? Not good.
I think so as the “Renew” button seems only available when it’s expired. I have an active personal subscription which I could upgrade and just the trial subscriptions which are expired can be renewed.
So you can only renew a subscription after it’s expired? That doesn’t encourage your customers to be proactive, and it means the email you send out a week in advance (with a link that says “renew your subscription”) isn’t actionable for that time. You need to fix this. Let people renew subscriptions prior to their expiration, and don’t send emails offering renewal before they’re able to actually renew.
I do indeed–I’ve paid €120 via PayPal to “upgrade” my subscription (because your email told me to renew it, and “upgrade” was the closest thing I could find in your portal), and have nothing to show for it. My subscription is now expired, and the portal wants to charge me another €120 to renew it.
I don’t see a place in the subscription portal to open a ticket.
Giacomo suggests they don’t make much from them; I recall hearing that the NS7 subscription program (at half the cost of the NS8 program) barely broke even, if that. But if it isn’t really doing anything to support the project, I’d probably agree–I’m paying for the subscription with the idea that it’s supporting the further development and support of NS8. If all it’s doing is supporting the cost of operating the subscription program, it does seem kind of pointless.
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<support@nethserver.org>: host nethservice.nethesis.it[2.119.67.170] said: 550
5.1.1 <support@nethserver.org>: Recipient address rejected: User unknown in
virtual alias table (in reply to RCPT TO command)
Reporting-MTA: dns; mail.familybrown.org
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Final-Recipient: rfc822; support@nethserver.org
Original-Recipient: rfc822;support@nethserver.org
Action: failed
Status: 5.1.1
Remote-MTA: dns; nethservice.nethesis.it
Diagnostic-Code: smtp; 550 5.1.1 <support@nethserver.org>: Recipient address
rejected: User unknown in virtual alias table
Return-Path: <dan@familybrown.org>
Received: from [192.168.1.118] (unknown [96.68.219.29])
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Date: Mon, 22 Dec 2025 12:43:24 -0500
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Subject: Subscription paid but not renewed
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To: support@nethserver.org
From: Dan Brown <dan@familybrown.org>
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It appears the correct address is support@nethserver.com, not .org. At least, the .com address doesn’t immediately bounce.
cmon guys, we have nethserver, with support for multi domains, and ability to forward emails. if we already own domain .org, and most requests are supposed to be sent to .com, cnt we create forwardign rules for dot org a well.. Just incase(speaking on behalf of new finders)
Is it? Sure, I saw the emoji. But as I mentioned up-thread, you’d said previously that the NS7 subscriptions weren’t really generating much revenue. The NS8 personal subscription costs double what the NS7 sub does, but that could also mean fewer subscribers. And not to put too fine a point on it, but your subscription portal page could use some work.
If you’re making some money from subs, great–that’s why I’m paying for mine, and I hope that continues to be the case. But the “joke” sounded more like “ha ha only serious.”
i mentioend these things many times, on the nethesis.it side of things, the commercials, are great, but o the nethserver side of things. not really much effort here…
Hi @dan , we have recently released a new version of the portal which included the fix for the subscription renewal. As of now, if you have yuor personal subscription for NS8 (and for NethSecurity as well), you can easily renew it before it expires or upgrade to the business version.
it’s not easy to fix but we put it on the roadmap