Error when trying to access SOGO web

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1

NethServer release 7.4.1708 (Final) SOGO. Getting the following error when trying to access SOGO web interface.

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Sogod service will not start

2

Hi @Sean_Linder,

you may try to browse to http(s)://yournethserver/SOGo, just to check if it’s a rewriting problem…

Please check if sogo is running or restart it with

systemctl status sogod
systemctl restart sogod

Check /var/log/sogo/sogo.log for errors.

Feel free to post your results…

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3

Tried to use the url of my nethserver and still getting the same issue.

When I try to start the service it will not start. Below is what I show in the error log

Oct 24 21:50:31 sogod [7797]: version 3.2.10 (build mockbuild@e7548133f2f948bfa5761043e51bbb38 201707121401) – starting
Oct 24 21:50:31 sogod [7797]: vmem size check enabled: shutting down app when vmem > 384 MB. Currently at 311 MB
Oct 24 21:50:31 sogod [7797]: <0x0x5631380a9ce0[SOGoProductLoader]> SOGo products loaded from ‘/usr/lib64/GNUstep/SOGo’:
Oct 24 21:50:31 sogod [7797]: <0x0x5631380a9ce0[SOGoProductLoader]> AdministrationUI.SOGo, Appointments.SOGo, CommonUI.SOGo, Contacts.SOGo, ContactsUI.SOGo, MailPartViewers.SOGo, Mailer.SOGo, MailerUI.SOGo, MainUI.SOGo, PreferencesUI.SOGo, SchedulerUI.SOGo
Oct 24 21:50:31 sogod [7797]: All products loaded - current memory usage at 349 MB
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> listening on 127.0.0.1:20000
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> watchdog process pid: 7797
Oct 24 21:50:31 sogod [7797]: <0x0x7fe7610a9980[WOWatchDogChild]> watchdog request timeout set to 10 minutes
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> preparing 3 children
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> child spawned with pid 7798
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> child spawned with pid 7799
Oct 24 21:50:31 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> child spawned with pid 7800
Oct 24 21:50:31 sogod [7798]: [ERROR] |SOGo| No value specified for 'SOGoProfileURL’
Oct 24 21:50:31 sogod [7798]: <0x0x5631382e4b20[WOHttpAdaptor]> notified the watchdog that we are ready
Oct 24 21:50:31 sogod [7799]: [ERROR] |SOGo| No value specified for 'SOGoProfileURL’
Oct 24 21:50:31 sogod [7799]: <0x0x5631382e4b20[WOHttpAdaptor]> notified the watchdog that we are ready
Oct 24 21:50:31 sogod [7800]: [ERROR] |SOGo| No value specified for 'SOGoProfileURL’
Oct 24 21:50:31 sogod [7800]: <0x0x5631382e4b20[WOHttpAdaptor]> notified the watchdog that we are ready
Oct 24 21:51:40 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> Terminating with SIGINT or SIGTERM
Oct 24 21:51:40 sogod [7797]: <0x0x56313817aee0[WOWatchDogChild]> sending terminate signal to pid 7800
Oct 24 21:51:40 sogod [7797]: <0x0x56313817a4e0[WOWatchDogChild]> sending terminate signal to pid 7799
Oct 24 21:51:40 sogod [7797]: <0x0x56313817a120[WOWatchDogChild]> sending terminate signal to pid 7798
Oct 24 21:51:40 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> Terminating with SIGINT or SIGTERM
Oct 24 21:51:40 sogod [7797]: <0x0x56313817a120[WOWatchDogChild]> child 7798 exited
Oct 24 21:51:40 sogod [7797]: <0x0x56313817a4e0[WOWatchDogChild]> child 7799 exited
Oct 24 21:51:40 sogod [7797]: <0x0x56313817aee0[WOWatchDogChild]> child 7800 exited
Oct 24 21:51:40 sogod [7797]: <0x0x5631381a0e90[WOWatchDog]> all children exited. We now terminate.

4

Check if systemctl -l status sogod gives any additional clue.

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5

Here is what I get when running the command

systemctl -l status sogod
● sogod.service - SOGo is a groupware server
Loaded: loaded (/usr/lib/systemd/system/sogod.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Tue 2017-10-24 18:06:08 EDT; 2h 14min ago

Oct 24 18:06:07 tlh.schines.net systemd[1]: Starting SOGo is a groupware server…
Oct 24 18:06:08 tlh.schines.net systemd[1]: sogod.service: control process exited, code=exited status=1
Oct 24 18:06:08 tlh.schines.net systemd[1]: Failed to start SOGo is a groupware server.
Oct 24 18:06:08 tlh.schines.net systemd[1]: Unit sogod.service entered failed state.
Oct 24 18:06:08 tlh.schines.net systemd[1]: sogod.service failed.

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6

Please also check you didn’t catch this:

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