Configure Shared Mailbox

[Goulwen_Jouan (Elberton)]

NethServer Version: NethServer release 7.5.1804
Module: SoGo

Hi.
I have a problem to configure shared mailbox.
My Nethserver is configured to LDAP Server.
I have installed Sogo with email.
Send & Receive are OK.

I want to create a shared folder contact@mydomaine.fr
I have create a group call userocto and all user are in this group.
I have create a shared folder and set ower to this group (userocto).
I Have chec create alias.

I have disconnect my user of SoGo. And reconnect.
When i want to go on the shared folder, i have an error :

an error occurred while connecting to the mail server`

Can you help me to correct this error ?
Thank’s for your help

[m.traeumner (Michael Träumner)]

Perhaps this could help:

Where are the shared folders in Sogo?

NethServer Version: 7.3.1611 (Final) Module: Shared Mailbox Set up a shared mailbox under Management>Email Addresses>Shared Mailboxes. Open Roundcube Mailweb client, go to Settings>Folders>(subscribe the folder by checking it). After doing so, you can access the folder via Outlook, and Mozilla Thunderbird. (inside Public Folder) On SOGo, click on the Shared Folder icon, it should open to reveal the shared mailbox.

[Goulwen_Jouan (Elberton)]

I have activate in roundcube.
But same problem on SOGo.
I have disconnect the user and reconnect. Same error.

I have launch outlook and configure it with eas and i can see the shared folder.
But i want to use SOGo… For the shared calendar.

[m.traeumner (Michael Träumner)]

I think you have the same error as at the following thread:

Error on Sogo when accessing parent of shared mailboxes

Dear all, I found some minor strange behavior which I consider as a bug. Maybe it is just some kind of user error either. However, I am not shure if I set up correctly or if I can influence at all. Feel free to move / delete this topic if related to user error When opening a shared folder within SOGo, I get the following error message: “Communication Error with e-mail server” [grafik] However, browsing to any of the created shared mailbox subfolders, the error does not occur…

At the second post of the other thread @mrmarkuz is solving this with setting the rights of the folder:

@mrmarkuz

It’s a permission problem, when I give admin rights to the public folder for user markus I don’t get the error anymore for this user.

/etc/e-smith/events/actions/nethserver-mail-shrmbx-modify ev 'Public' 'Public' user=markus@$(hostname -d) ADMIN

[Goulwen_Jouan (Elberton)]

After change permissions, the message no longer appears when i click on shared mailbox.
But i can’t see the mailbox folder.
I have restart sogod service.
In roundcube i can see my folder “contact” on shared mailbox folder and i can navigate in, but in SOGo the folder “contact” doesn’t appear.

[m.traeumner (Michael Träumner)]

Did you click at the icon in front of your shared mailbox to open it?

[Goulwen_Jouan (Elberton)]

What an idiot!
That’s ok and i see all my folder and e-mail !!

Thank’s for your help !!

[pagaille (Matthieu Gaillet)]

You’re absolutely not an idiot : that part of the GUI is absolutely misleading.

[m.traeumner (Michael Träumner)]

@Goulwen_Jouan

That’s ok and i see all my folder and e-mail !!

Theese are good news. Could you mark the topic as solved please.

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