NethServer Version: 7.9.2009
nextcloud: 24
At some time collabora seemed to stop workiing. I cannot open any office documents any more. It just says: “Failed to load document”.
How can this be fixed?
Did you already update the Collabora Nextcloud app named richdocuments?
1 Like
I already have richdocuments version 6.3.1 and occ app:update did not update to a newer version.
It actually starts, tries to initiialize
but displays a short error message (connection broken) and the menu only:
Sometimes
Which version of Collabora do you use, see also Collabora Online — NethServer 7 Final about how to update. Most recent Collabora 22.05.8-2 works here.
rpm -q collaboraoffice
Does it work to click “Save” in the Nextcloud Office settings in Nextcloud UI?
Maybe there’s a config error, please share your config:
config show coolwsd
Are there errors in the Nextcloud log or /var/log/messages?
1 Like
Still not working. Additional infos:
-
rpm -q collaboraoffice:
collaboraoffice-22.05.9-3.x86_64 -
config show coolwsd
coolwsd=service
AllowWopiHost=
VirtualHost=collabora.mydomain.de
status=enabled -
Nextcloud Hub 3 (25.0.2)
Cannot be updated to 25.0.3 from without Nextcloud because of error
Check for expected files
The following extra files have been found:
assets
etc
- Nextcloud integrity checker shows:
Technical information
=====================
The following list covers which files have failed the integrity check. Please read
the previous linked documentation to learn more about the errors and how to fix
them.
Results
=======
- twofactor_totp
- EXTRA_FILE
- .php-cs-fixer.dist.php
- README.md
- l10n/.gitkeep
- psalm.xml
- stylelint.config.js
- vendor/composer/InstalledVersions.php
- vendor/composer/installed.php
- vendor/composer/platform_check.php
-
I can access and login into
https://collabora.mydomain.de/browser/dist/admin/admin.html
There are 0 users and 0 documents shown. -
installed packages
root@mail ~]# yum list | grep nextcloud
nethserver-nextcloud.noarch 1.21.0-1.ns7 @nethserver-updates
nextcloud.noarch 18.0.0-1.el7 nethserver-base
root@mail ~]# yum list | grep collab
CODE-brand.noarch 22.05-23 @collaboraoffice
collaboraoffice.x86_64 22.05.9-3 @collaboraoffice
collaboraoffice-dict-en.x86_64 22.05.9-3 @collaboraoffice
collaboraoffice-ure.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-calc.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-core.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-draw.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-en-US.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-extension-pdf-import.x86_64
22.05.9-3 @collaboraoffice
collaboraofficebasis-graphicfilter.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-images.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-impress.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-math.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-ooofonts.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-ooolinguistic.x86_64 22.05.9-3 @collaboraoffice
collaboraofficebasis-writer.x86_64 22.05.9-3 @collaboraoffice
coolwsd.x86_64 22.05.9.3-1.el7 @collaboraoffice
nethserver-collabora.noarch 0.1.6-1.ns7 @nethforge
collaboraoffice6.0.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-ar.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-bg.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-br.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-ca.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-cs.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-da.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-de.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-el.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-en.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-es.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-et.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-fr.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-gd.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-gl.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-gu.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-he.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-hi.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-hr.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-hu.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-is.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-it.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-lt.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-lv.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-nl.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-no.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-oc.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-pl.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-pt-BR.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-pt-PT.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-ro.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-ru.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-sk.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-sl.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-sr.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-sv.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-te.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-uk.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-dict-vi.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.0-ure.x86_64 6.0.10.18-18 nethforge
collaboraoffice6.2.x86_64 6.2.10.3-3 nethforge
collaboraoffice6.2-ure.x86_64 6.2.10.3-3 nethforge
collaboraoffice6.4.x86_64 6.4.10.34-34 nethforge
collaboraoffice6.4-dict-en.x86_64 6.4.10.34-34 nethforge
collaboraoffice6.4-ure.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.0-ar.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-as.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ast.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-bg.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-bn-IN.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-br.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ca.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ca-valencia.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-calc.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-core.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-cs.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-cy.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-da.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-de.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-draw.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-el.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-en-GB.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-en-US.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-es.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-et.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-eu.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-extension-pdf-import.x86_64
collaboraofficebasis6.0-fi.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-fr.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ga.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-gd.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-gl.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-graphicfilter.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-gu.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-he.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-hi.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-hr.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-hu.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-id.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-images.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-impress.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-is.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-it.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ja.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-km.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-kn.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ko.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-lt.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-lv.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ml.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-mr.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-nb.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-nl.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-nn.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-oc.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ooofonts.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ooolinguistic.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-or.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-pa-IN.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-pl.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-pt.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-pt-BR.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ro.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ru.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-sk.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-sl.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-sr.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-sr-Latn.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-sv.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-ta.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-te.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-tr.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-uk.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-vi.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-writer.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-zh-CN.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.0-zh-TW.x86_64 6.0.10.18-18 nethforge
collaboraofficebasis6.2-calc.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-core.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-draw.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-en-US.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-extension-pdf-import.x86_64
collaboraofficebasis6.2-graphicfilter.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-images.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-impress.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-ooofonts.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-ooolinguistic.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.2-writer.x86_64 6.2.10.3-3 nethforge
collaboraofficebasis6.4-calc.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-core.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-draw.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-en-US.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-extension-pdf-import.x86_64
collaboraofficebasis6.4-graphicfilter.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-images.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-impress.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-ooofonts.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-ooolinguistic.x86_64 6.4.10.34-34 nethforge
collaboraofficebasis6.4-writer.x86_64 6.4.10.34-34 nethforge
root@mail log]# systemctl status -l coolwsd
● coolwsd.service - Collabora Online WebSocket Daemon
Loaded: loaded (/usr/lib/systemd/system/coolwsd.service; enabled; vendor preset: disabled)
Active: active (running) since Sat 2023-01-21 15:09:40 CET; 17min ago
Main PID: 926 (coolwsd)
CGroup: /system.slice/coolwsd.service
├─ 926 /usr/bin/coolwsd --version --o:sys_template_path=/opt/cool/systemplate --o:child_root_path=/opt/cool/child-roots --o:file_server_root_path=/usr/share/coolwsd
├─1959 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/ --clientport=9980 --masterport=coolwsd-nxef9f49 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=default
└─2390 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/ --clientport=9980 --masterport=coolwsd-nxef9f49 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=default
Jan 21 15:18:10 mail.mydomain.de coolwsd[926]: wsd-00926-02400 2023-01-21 15:18:10.556092 +0100 [ websrv_poll ] WRN Client - server version mismatch, disabling browser cache. Expected: 6fe6d24; Actual URI path with version hash: /browser/dist/admin/admin.html| wsd/FileServer.cpp:514
Jan 21 15:18:10 mail.mydomain.de coolwsd[926]: wsd-00926-02400 2023-01-21 15:18:10.556602 +0100 [ websrv_poll ] ERR FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:684
Hm, it seems Collabora is working as the service is up and you can reach the admin console.
Please also check logs and check the error message in the Nextcloud Office settings in Nextcloud after pressing “Save”.
Nextcloud should only be updated via Software Center.
Updating the apps and removing the files should help:
yum list also lists not installed but available packages.
To check for installed packages it’s better to use rpm:
rpm -qa "*nextcloud*"
1 Like
Thanks for the help. I solved the problem:
-
Remove all collabora packages
yum remove nethserver-collabora
yum remove collaboraoffice.x86_64
yum autoremove -
Reinstall collabora with “Software Center”
-
Update Collabora
yum update --enablerepo=collaboraoffice -
Fix loolwsd.xml
mv /etc/loolwsd/loolwsd.xml.rpmnew /etc/loolwsd/loolwsd.xml
signal-event nethserver-collabora-update -
config getprop coolwsd AllowWopiHost cloud.mydomain.de
signal-event nethserver-collabora-update -
Fix Reverse Proxy settings from frontend Nethserver reverse proxy
File: /etc/httpd/conf.d/z-collabora-mydomain1.conf
The problem here was, that “lool” from the old configuration had to be changed to “cool”.
<VirtualHost *:443>
ServerName collabora.mydomain.de
#20ssl_engine
SSLEngine On
SSLProxyEngine On
SSLCertificateFile "/etc/letsencrypt/live/cloud.xxxx/cert.pem"
SSLCertificateKeyFile "/etc/letsencrypt/live/cloud.xxxx1/privkey.pem"
SSLCertificateChainFile "/etc/letsencrypt/live/cloud.xxxx/chain.pem"
SSLProxyVerify none
SSLProxyCheckPeerCN off
SSLProxyCheckPeerName off
SSLProxyCheckPeerExpire off
ProxyPreserveHost On
AllowEncodedSlashes NoDecode
ProxyPassMatch "/cool/(.*)/ws$" wss://192.168.x.y/cool/$1/ws nocanon
ProxyPass /cool/adminws wss://192.168.x.y/cool/adminws
# Reverse Proxy (with exclusion of local Letsencrypt challenge path)
ProxyPassMatch ^/.well-known/acme-challenge/ !
ProxyPass / https://192.168.x.y / retry=0
ProxyPassReverse / https://192.168.x.y/
</VirtualHost>
1 Like