I installed a nethserver for a school and i enabled the web proxy and content filter. the school website normally loads on any pc connected to the nethserver but after a while, it stops working. i cant even ping the site even though i add it to hosts without proxy or domain without proxy. what do i do as i have to reload the server each time this happens. i just reinstalled the server just to find out that i cant even ping the school website on the server but when i use a proxy site like zend2 or bypass the server, the site works
Are there errors in the logfiles
Do you use manual, auth or transparent proxy? Does it occur if you disable the content filter?
It may be a hardware problem too like faulty NIC:
i have not checked var/log/messages yet but i just installed the server and i have not even enabled the content filter yet. i dont think it is a faulty nic because every other network requests goes through. i use transparent proxy with ssl. i have even disabled web proxy yet it is not going
Do your clients use the Nethserver as DNS/DHCP server?
Next to the logs
nslookup SCHOOLWEBSITEHOST and also traceroute from server and clients may help to find the error.
Just to recap:
After a fresh Nethserver installation without proxy and content filter everything works. After some time the clients can’t ping the school website (that is not hosted on Nethserver) anymore?
the school website is not hosted here. it is hosted on this ip 220.127.116.11. i cant even ping this ip in diagnostics. is there a reason for that. is there a way to only load a particular part of configuration restoration? thanks
I can ping and browse to the IP without problems. I can see a default webpage.
Please try a traceroute from the diagnostics to see if some other device is blocking.
Does ping to another IP work?
The configuration databases are saved in
backup-config.tar.xz you’ll find them too. You may compare them but I don’t think that’s the problem in this case as you wrote it happens on a fresh installation too.
i can ping the ip too on another computer connected directly to the internet but on any computer connected to the nethserver or on the server, it doesn’t go through.
my second question is because of the dhcp ip reservation. sometimes i want to just load the dhcp config alone from the backup so as to avoid bringing back previous settings
traceroute to 18.104.22.168 (22.214.171.124), 30 hops max, 60 byte packets
1 126.96.36.199 1.302 ms 1.278 ms 1.279 ms
2 188.8.131.52 6.150 ms 6.138 ms 6.117 ms
3 10.2.254.201 6.940 ms 7.153 ms 7.423 ms
4 10.2.254.204 6.939 ms 7.133 ms 7.400 ms
5 10.2.254.185 9.524 ms 9.520 ms 9.513 ms
6 184.108.40.206 100.733 ms 100.063 ms 100.029 ms
7 220.127.116.11 99.964 ms 99.684 ms 99.622 ms
8 18.104.22.168 99.479 ms 99.728 ms 99.770 ms
9 * * *
10 22.214.171.124 225.641 ms 223.552 ms 223.430 ms
11 126.96.36.199 223.268 ms 223.634 ms 226.068 ms
12 188.8.131.52 229.077 ms 229.058 ms 226.521 ms
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Is it the same internet connection the other computer and the Nethserver are using?
The last hop seems not to work. Could it be a problem at the webhost provider?
My traceroute result to compare
traceroute to 184.108.40.206 (220.127.116.11), 30 hops max, 60 byte packets 1 192.168.1.11 0.523 ms 0.398 ms 0.358 ms 2 192.168.0.1 3.384 ms * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * 18.104.22.168 20.021 ms 17.556 ms 8 22.214.171.124 18.603 ms 19.168 ms 18.944 ms 9 126.96.36.199 185.678 ms 184.006 ms 184.651 ms 10 188.8.131.52 183.954 ms 186.917 ms 192.069 ms 11 184.108.40.206 184.824 ms 185.075 ms 185.405 ms 12 220.127.116.11 185.908 ms 186.277 ms 184.550 ms 13 18.104.22.168 184.128 ms 184.081 ms 184.005 ms 14 22.214.171.124 183.577 ms 184.395 ms 184.547 ms 15 126.96.36.199 185.108 ms 185.450 ms 185.994 ms 16 188.8.131.52 172.354 ms 174.512 ms 171.419 ms 17 184.108.40.206 188.182 ms 187.265 ms 187.321 ms 18 220.127.116.11 187.954 ms 187.920 ms 187.889 ms 19 18.104.22.168 185.810 ms 185.871 ms *
The reservations are stored in the dhcp db:
db dhcp show
It is located in
I still recommend to do a manual config backup and just restore from it when needed. You may keep it updated to not overwrite settings with old ones.
Changing values directly in the DB may harm your Nethserver.
yes, they are using the same internet connection. it baffles me that the site opens directly on our internet connection but not on any nethserver connected computer.
so there is no way to choose what to restore like firewall config or web proxy config. opensense gateway has something like that
Is there some special configuration like a router in bridge mode or VLAN in your network?
Does the school webserver block in some way?
Not an easy way like doing it from web UI.
Here is some information about how the DHCP configuration works: