Backup not working

Support
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1

NethServer Version: 7.4.1708
Module: backup modle

hi guys trying to do backup to migrate my install but cant get nethserver to backup data.

===== Report for data backup =====

Backup started at 2018-03-31 13:56:19
Pre backup scripts status: ERROR

Extract from log file /var/log/backup-data.log:

2018-03-31 13:56:19 - START - Backup data started
2018-03-31 13:59:23 - ERROR - Event pre-backup-data failed - 1

var/log/messages

Mar 31 13:59:02 mail systemd: Removed slice User Slice of sogo.
Mar 31 13:59:02 mail systemd: Stopping User Slice of sogo.
Mar 31 13:59:03 mail kernel: imap[11638]: segfault at 10 ip 00007f4ddaab141f sp 00007ffef1a97190 error 6 in libdovecot-storage.so.0.0.0[7f4dda9dc000+113000]
Mar 31 13:59:09 mail kernel: blk_update_request: I/O error, dev fd0, sector 0
Mar 31 13:59:22 mail kernel: blk_update_request: I/O error, dev fd0, sector 0
Mar 31 13:59:22 mail kernel: Buffer I/O error on dev fd0, logical block 0, async page read
Mar 31 13:59:22 mail esmith::event[11169]: Action: /etc/e-smith/events/pre-backu p-data/S70mount-usb SUCCESS [74.248105]
Mar 31 13:59:23 mail esmith::event[11169]: Action: /etc/e-smith/events/pre-backu p-data/S70mount-webdav SUCCESS [0.273516]
Mar 31 13:59:23 mail esmith::event[11169]: Action: /etc/e-smith/events/pre-backu p-data/S80nethserver-sogo-backup-users SUCCESS [0.574905]
Mar 31 13:59:23 mail esmith::event[11169]: Event: pre-backup-data FAILED
Mar 31 13:59:59 mail evebox: 2018-03-31 13:59:59 (evefileprocessor.go:175) – Total: 0; last minute: 0; EOFs: 60
Mar 31 14:00:01 mail systemd: Created slice User Slice of sogo.
Mar 31 14:00:01 mail systemd: Starting User Slice of sogo.
Mar 31 14:00:01 mail systemd: Started Session 49 of user sogo.
Mar 31 14:00:01 mail systemd: Starting Session 49 of user sogo.
Mar 31 14:00:01 mail systemd: Removed slice User Slice of sogo.
Mar 31 14:00:01 mail systemd: Stopping User Slice of sogo.
Mar 31 14:00:35 mail kernel: traps: sogod[5554] general protection ip:7f8a5b9e18 2f sp:7ffd35def070 error:0 in libobjc.so.4.0.0[7f8a5b9d1000+1a000]
Mar 31 14:00:59 mail evebox: 2018-03-31 14:00:59 (evefileprocessor.go:175) – Total: 0; last minute: 0; EOFs: 60
Mar 31 14:01:01 mail systemd: Created slice User Slice of sogo.
Mar 31 14:01:01 mail systemd: Starting User Slice of sogo.
Mar 31 14:01:01 mail systemd: Started Session 50 of user sogo.
Mar 31 14:01:01 mail systemd: Starting Session 50 of user sogo.
Mar 31 14:01:01 mail systemd: Started Session 51 of user root.
Mar 31 14:01:01 mail systemd: Starting Session 51 of user root.
Mar 31 14:01:01 mail systemd: Removed slice User Slice of sogo.
Mar 31 14:01:01 mail systemd: Stopping User Slice of sogo.
Mar 31 14:01:59 mail evebox: 2018-03-31 14:01:59 (evefileprocessor.go:175) – Total: 0; last minute: 0; EOFs: 60
Mar 31 14:02:01 mail systemd: Created slice User Slice of sogo.
Mar 31 14:02:01 mail systemd: Starting User Slice of sogo.
Mar 31 14:02:01 mail systemd: Started Session 52 of user sogo.
Mar 31 14:02:01 mail systemd: Starting Session 52 of user sogo.
Mar 31 14:02:02 mail systemd: Removed slice User Slice of sogo.
Mar 31 14:02:02 mail systemd: Stopping User Slice of sogo.

backing up to
BackupTime=2:00
CleanupOlderThan=never
FullDay=0
LogFile=/var/log/last-backup.log
Mount=/mnt/backup
NFSHost=
NFSShare=
Program=duplicity
SMBHost=192.168.1.11
SMBLogin=
SMBPassword=
SMBShare=backup
Type=incremental
USBLabel=Seagate Expansion Drive
VFSType=usb
VolSize=250
WebDAVLogin=
WebDAVPassword=
WebDAVUrl=
notify=error
notifyFrom=backup@!!.com.au
notifyTo=rhys@!!.com.au
status=enabled

2

The log doesn’t show the relevant part, but of course you have serious problems on your storage.

Please post the output of:
grep FAIL /var/log/messages

1 Like
3

yeah thats why i need the back up done as drive is dieing

Mar 26 02:01:43 mail esmith::event[11923]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [0.548189]
Mar 26 02:03:00 mail esmith::event[11923]: Action: /etc/e-smith/events/pre-backup-data/S70mount-usb FAILED: 1 [74.039045]
Mar 26 02:03:01 mail esmith::event[11923]: Event: pre-backup-data FAILED
Mar 26 17:09:48 mail dnsmasq[17681]: FAILED to start up
Mar 26 17:16:00 mail dnsmasq[31520]: FAILED to start up
Mar 27 02:02:34 mail esmith::event[23182]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [0.602972]
Mar 27 02:03:51 mail esmith::event[23182]: Action: /etc/e-smith/events/pre-backup-data/S70mount-usb FAILED: 1 [74.168008]
Mar 27 02:03:52 mail esmith::event[23182]: Event: pre-backup-data FAILED
Mar 28 02:03:30 mail esmith::event[20868]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [1.558545]
Mar 31 13:13:30 mail dnsmasq[2607]: FAILED to start up
Mar 31 13:19:12 mail esmith::event[4571]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [1.188467]
Mar 31 13:20:29 mail esmith::event[4571]: Action: /etc/e-smith/events/pre-backup-data/S70mount-usb FAILED: 1 [74.673387]
Mar 31 13:20:30 mail esmith::event[4571]: Event: pre-backup-data FAILED
Mar 31 13:26:50 mail esmith::event[6094]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [1.637562]
Mar 31 13:28:07 mail esmith::event[6094]: Action: /etc/e-smith/events/pre-backup-data/S70mount-usb FAILED: 1 [74.887229]
Mar 31 13:28:09 mail esmith::event[6094]: Event: pre-backup-data FAILED
Mar 31 13:35:25 mail esmith::event[7664]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [1.270236]
Mar 31 13:36:43 mail esmith::event[7664]: Event: pre-backup-data FAILED
Mar 31 13:50:54 mail esmith::event[9722]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [2.927423]
Mar 31 13:52:15 mail esmith::event[9722]: Event: pre-backup-data FAILED
Mar 31 13:58:06 mail esmith::event[11169]: Action: /etc/e-smith/events/pre-backup-data/S50mysql-dump-tables FAILED: 1 [0.787882]
Mar 31 13:59:23 mail esmith::event[11169]: Event: pre-backup-data FAILED

4

so it looks like its mysql

5

Yes, also the USB disk has problems during mount.

You should find more info inside the logs, otherwise you can try to execute manually the actions and see what is wrong.

Usually MySQL fails to dump the DB when there are errors in the table: probably it can’t acquire some locks because of bad blocks in the hard disk.

6

anyway to back email and owncloud data then for new hard drive if i cant dump the tables

7

That’s usually too late to do the backup–before the drive dies (or starts exhibiting notable symptoms of imminent death) is the time to do that.

The Nextcloud data itself is in /var/lib/nethserver/nextcloud. You might be able to import the data into a new installation by treating it as external storage, but Nextcloud is kind of tricky that way. I migrated from Nextcloud on an old SME server to Nextcloud on a new Neth server, but the method I used involved a lot of work with the database.