I’m working on a new task whereby I’m ensuring each of our Windows workstations in our office have an easy way to send screenshots for support purposes. Our staff aren’t all that tech savvy so I’m trying to make this easy for them to use. I’m hoping this very helpful community can point me in the right direction based on your shared experiences on what tools/processes might work best. .
My requirements are kind of loose but so far what I’m hoping to accomplish are:
When a screenshot is taken the operator has the option to save the screenshot to a folder in Nextcloud. I’ve heard of an app called ShareX. Has anyone here tried ShareX to achieve this? Or is there another tool I can use instead?
The second option would be to have the operator choose to send the screenshot in a email as an attachment by pressing a button in the screenshot app that would open Chrome to our Webtop login page. I’ve looked into how to set Webtop (in Chrome) as my default mail program on Windows 10 but so far I can’t see if this is even possible. I would be fine if the screenshot app will either use the Windows 10 default Mail app to open Chrome to our Webtop login…or the screenshot app will open Chrome to the login page of our Webtop. Either way I think would work.
Any leads people may have on how to achieve the above would be greatly appreciated.