Problem with reinstalling freepbx

jfhoyosm · February 8, 2021, 6:33pm

NethServer Version: 7.9
Module: freepbx

Good afternoon, who could help me with an uninstallation of freepbx, I did the complete uninstallation, but when reinstalling it no longer creates the path / var / www / html / freepbx.
Which may be?

mrmarkuz · February 8, 2021, 6:55pm

Hi @jfhoyosm,

welcome to NethServer Community.

See following post to get options for uninstalling freepbx:

jfhoyosm · February 8, 2021, 7:11pm

Thanks @mrmarkuz for answering quickly; I tell you that I look at the posts and in one of them I had the guide to uninstall it completely, and I had no errors, only that when I reinstalled it, neither the asterisk nor I have the /var/www/html/freepbx folder.

jfhoyosm · February 8, 2021, 7:25pm

My steps were the following:

yum remove nethserver-freepbx nethserver-janus freepbx
rm -Rf /var/www/html/freepbx
rm /etc/freepbx.conf
delete BD asterisk and asteriskcdrdb
yum remove *asterisk*
rm -Rf /etc/asterisk/
rm -Rf /var/log/asterisk/
rm -Rf /var/lib/asterisk/
rm /var/spool/cron/asterisk
rm /var/spool/asterisk
rm /etc/httpd/conf.d/freepbx.conf
rm /etc/freepbx.conf

mrmarkuz · February 8, 2021, 7:36pm

Please check /var/log/freepbx_rpm_install.log for errors to maybe see why freepbx wasn’t installed.
Meanwhile I’m going to check it in a VM…

jfhoyosm · February 8, 2021, 7:38pm

> Reading /etc/asterisk/asterisk.conf...Done
> Checking if Asterisk is running and we can talk to it as the 'asterisk' user...Error!
> Error communicating with Asterisk.  Ensure that Asterisk is properly installed and running as the asterisk user
> Asterisk does not appear to be running
> Try starting Asterisk with the './start_asterisk start' command in this directory
> PHP Warning:  include_once(/etc/freepbx.conf): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 12
> PHP Warning:  include_once(): Failed opening '/etc/freepbx.conf' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 12
> PHP Warning:  include(/var/www/html/admin/libraries/FWApplication.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 66
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWApplication.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 66
> PHP Warning:  include(/var/www/html/admin/libraries/FWHelper.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 67
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWHelper.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 67
> PHP Warning:  include(/var/www/html/admin/libraries/FWList.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 68
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWList.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 68
> PHP Fatal error:  Class 'FreePBX' not found in /var/lib/asterisk/bin/fwconsole on line 74
> PHP Warning:  include_once(/etc/freepbx.conf): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 12
> PHP Warning:  include_once(): Failed opening '/etc/freepbx.conf' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 12
> PHP Warning:  include(/var/www/html/admin/libraries/FWApplication.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 66
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWApplication.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 66
> PHP Warning:  include(/var/www/html/admin/libraries/FWHelper.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 67
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWHelper.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 67
> PHP Warning:  include(/var/www/html/admin/libraries/FWList.class.php): failed to open stream: No such file or directory in /var/lib/asterisk/bin/fwconsole on line 68
> PHP Warning:  include(): Failed opening '/var/www/html/admin/libraries/FWList.class.php' for inclusion (include_path='.:/opt/rh/rh-php56/root/usr/share/pear:/opt/rh/rh-php56/root/usr/share/php') in /var/lib/asterisk/bin/fwconsole on line 68
> PHP Fatal error:  Class 'FreePBX' not found in /var/lib/asterisk/bin/fwconsole on line 74
>  *** Installing FreePBX
> Mon Feb  8 13:17:39 -05 2021
> Making sure asterisk user has bash as shell
> usermod: no changes
> Assuming you are Database Root
> Checking if SELinux is enabled...Its not (good)!
> No /etc/asterisk/asterisk.conf file detected. Installing...Writing /etc/asterisk/asterisk.conf...Done
> Checking if Asterisk is running and we can talk to it as the 'asterisk' user...Yes. Determined Asterisk version to be: 13.38.1
> Error!
> Half-baked install previously detected. /etc/amportal.conf should not exist if /etc/freepbx.conf does not exist
> /etc/e-smith/events/nethserver-freepbx-update/S55nethserver-freepbx-conf-scl: line 39: /usr/sbin/fwconsole: No such file or directory
> /etc/e-smith/events/nethserver-freepbx-update/S55nethserver-freepbx-conf-scl: line 40: /usr/sbin/fwconsole: No such file or directory

mrmarkuz · February 8, 2021, 7:43pm

There’s a bug with the recent version, you may use this workaround until there’s a fix:

EDIT:

This may be relevant too, could be the reason for not installing freepbx:

EDIT2:

Here’s a complete list of dirs/files to remove:

It includes /etc/amportal.conf and /etc/freepbx.conf.

jfhoyosm · February 8, 2021, 8:41pm

Look, the whole problem started when I switched to Nethserver version 7.9 and in freepbx any call like this between the extensions would get the following message: “I am sorry, your simultaneous call limit reached. Goodbye."
I mention it because in another client I also upgraded to 7.9 and I have the same problem with the message, this one I have not uninstalled the freepbx.

mrmarkuz · February 8, 2021, 8:51pm

So there are two issues.
The bug (see https://github.com/NethServer/dev/issues/6420) on both clients and you missed to remove some files on the client where freepbx doesn’t install.

Did you already try the workaround for the bug

yum downgrade glibc-devel glibc glibc-common glibc-headers

or removing /etc/amportal.conf and /etc/freepbx.conf ?

jfhoyosm · February 8, 2021, 9:16pm

In which I had not uninstalled the freepbx, with the downgrade it was good, thank you very much; but I’m still tangled with the one who uninstalls the freepbx.

mrmarkuz · February 8, 2021, 9:32pm

You may try the following to reconfigure freepbx after removing the files:

rm /etc/amportal.conf /etc/freepbx.conf
signal-event nethserver-freepbx-update

jfhoyosm · February 9, 2021, 12:57pm

At last I was able to install asterisk 13 with freepbx 14, I created the entire structure and as I have it in all my clients, but this is giving me communication failures, I can’t even communicate between extensions, maybe I think I’m missing some bookshop; still copy the answer from asterisk -rvvvvv:

[2021-02-09 07:49:41] WARNING[15816]: res_pjsip_pubsub.c:787 subscription_get_handler_from_rdata: No registered subscribe handler for event presence.winfo from 100
– Executing [s@sub-record-check:8] Set(“PJSIP/100-0000007d”, “__FROMEXTEN=100”) in new stack
– Executing [s@sub-record-check:9] Set(“PJSIP/100-0000007d”, “__MON_FMT=wav”) in new stack
– Executing [s@sub-record-check:10] NoOp(“PJSIP/100-0000007d”, “Recordings initialized”) in new stack
– Executing [s@sub-record-check:11] ExecIf(“PJSIP/100-0000007d”, “0?Set(ARG3=dontcare)”) in new stack
– Executing [s@sub-record-check:12] Set(“PJSIP/100-0000007d”, “REC_POLICY_MODE_SAVE=”) in new stack
– Executing [s@sub-record-check:13] ExecIf(“PJSIP/100-0000007d”, “0?Set(REC_STATUS=NO)”) in new stack
– Executing [s@sub-record-check:14] GotoIf(“PJSIP/100-0000007d”, “5?checkaction”) in new stack
– Goto (sub-record-check,s,17)
– Executing [s@sub-record-check:17] GotoIf(“PJSIP/100-0000007d”, “1?sub-record-check,exten,1”) in new stack
– Goto (sub-record-check,exten,1)
– Executing [exten@sub-record-check:1] NoOp(“PJSIP/100-0000007d”, “Exten Recording Check between 100 and 100”) in new stack
– Executing [exten@sub-record-check:2] Set(“PJSIP/100-0000007d”, “CALLTYPE=internal”) in new stack
– Executing [exten@sub-record-check:3] ExecIf(“PJSIP/100-0000007d”, “0?Set(CALLTYPE=)”) in new stack
– Executing [exten@sub-record-check:4] Set(“PJSIP/100-0000007d”, “CALLEE=”) in new stack
– Executing [exten@sub-record-check:5] ExecIf(“PJSIP/100-0000007d”, “1?Set(CALLEE=dontcare)”) in new stack
– Executing [exten@sub-record-check:6] GotoIf(“PJSIP/100-0000007d”, “0?callee”) in new stack
– Executing [exten@sub-record-check:7] GotoIf(“PJSIP/100-0000007d”, “1?caller”) in new stack
– Goto (sub-record-check,exten,13)
– Executing [exten@sub-record-check:13] Set(“PJSIP/100-0000007d”, “RECMODE=”) in new stack
– Executing [exten@sub-record-check:14] ExecIf(“PJSIP/100-0000007d”, “1?Set(RECMODE=dontcare)”) in new stack
– Executing [exten@sub-record-check:15] ExecIf(“PJSIP/100-0000007d”, “1?Set(RECMODE=dontcare)”) in new stack
– Executing [exten@sub-record-check:16] Gosub(“PJSIP/100-0000007d”, “recordcheck,1(dontcare,internal,100)”) in new stack
– Executing [recordcheck@sub-record-check:1] NoOp(“PJSIP/100-0000007d”, “Starting recording check against dontcare”) in new stack
– Executing [recordcheck@sub-record-check:2] Goto(“PJSIP/100-0000007d”, “dontcare”) in new stack
– Goto (sub-record-check,recordcheck,3)
– Executing [recordcheck@sub-record-check:3] Return(“PJSIP/100-0000007d”, “”) in new stack
– Executing [exten@sub-record-check:17] Return(“PJSIP/100-0000007d”, “”) in new stack
– Executing [s@macro-exten-vm:7] GotoIf(“PJSIP/100-0000007d”, “1?macrodial”) in new stack
– Goto (macro-exten-vm,s,13)
– Executing [s@macro-exten-vm:13] GosubIf(“PJSIP/100-0000007d”, “0?clrheader,1()”) in new stack
– Executing [s@macro-exten-vm:14] Macro(“PJSIP/100-0000007d”, “dial-one,HhTtr,100”) in new stack
– Executing [s@macro-dial-one:1] Set(“PJSIP/100-0000007d”, “DEXTEN=100”) in new stack
– Executing [s@macro-dial-one:2] ExecIf(“PJSIP/100-0000007d”, “0?Set(__EXTTOCALL=100)”) in new stack
– Executing [s@macro-dial-one:3] Set(“PJSIP/100-0000007d”, “DIALSTATUS_CW=”) in new stack
– Executing [s@macro-dial-one:4] GosubIf(“PJSIP/100-0000007d”, “0?screen,1()”) in new stack
– Executing [s@macro-dial-one:5] GosubIf(“PJSIP/100-0000007d”, “0?cf,1()”) in new stack
– Executing [s@macro-dial-one:6] GotoIf(“PJSIP/100-0000007d”, “1?skip1”) in new stack
– Goto (macro-dial-one,s,9)
– Executing [s@macro-dial-one:9] GotoIf(“PJSIP/100-0000007d”, “0?nodial”) in new stack
– Executing [s@macro-dial-one:10] GotoIf(“PJSIP/100-0000007d”, “0?continue”) in new stack
– Executing [s@macro-dial-one:11] Set(“PJSIP/100-0000007d”, “EXTHASCW=”) in new stack
– Executing [s@macro-dial-one:12] GotoIf(“PJSIP/100-0000007d”, “1?next1:cwinusebusy”) in new stack
– Goto (macro-dial-one,s,13)
– Executing [s@macro-dial-one:13] GotoIf(“PJSIP/100-0000007d”, “0?docfu:skip3”) in new stack
– Goto (macro-dial-one,s,17)
– Executing [s@macro-dial-one:17] GotoIf(“PJSIP/100-0000007d”, “1?next2:continue”) in new stack
– Goto (macro-dial-one,s,18)
– Executing [s@macro-dial-one:18] GotoIf(“PJSIP/100-0000007d”, “1?continue”) in new stack
– Goto (macro-dial-one,s,26)
– Executing [s@macro-dial-one:26] GotoIf(“PJSIP/100-0000007d”, “0?nodial”) in new stack
– Executing [s@macro-dial-one:27] GosubIf(“PJSIP/100-0000007d”, “1?dstring,1():dlocal,1()”) in new stack
– Executing [dstring@macro-dial-one:1] Set(“PJSIP/100-0000007d”, “DSTRING=”) in new stack
– Executing [dstring@macro-dial-one:2] Set(“PJSIP/100-0000007d”, “DEVICES=”) in new stack
– Executing [dstring@macro-dial-one:3] ExecIf(“PJSIP/100-0000007d”, “1?Return()”) in new stack
– Executing [s@macro-dial-one:28] GotoIf(“PJSIP/100-0000007d”, “1?nodial”) in new stack
– Goto (macro-dial-one,s,59)
– Executing [s@macro-dial-one:59] NoOp(“PJSIP/100-0000007d”, “”) in new stack
– Executing [s@macro-dial-one:60] ExecIf(“PJSIP/100-0000007d”, “1?Set(DIALSTATUS=NOANSWER)”) in new stack
– Executing [s@macro-dial-one:61] NoOp(“PJSIP/100-0000007d”, “Returned from dial-one with nothing to call and DIALSTATUS: NOANSWER”) in new stack
– Executing [s@macro-dial-one:62] MacroExit(“PJSIP/100-0000007d”, “”) in new stack
– Executing [s@macro-exten-vm:15] Set(“PJSIP/100-0000007d”, “SV_DIALSTATUS=NOANSWER”) in new stack
– Executing [s@macro-exten-vm:16] GosubIf(“PJSIP/100-0000007d”, “0?docfu,1()”) in new stack
– Executing [s@macro-exten-vm:17] GosubIf(“PJSIP/100-0000007d”, “0?docfb,1()”) in new stack
– Executing [s@macro-exten-vm:18] Set(“PJSIP/100-0000007d”, “DIALSTATUS=NOANSWER”) in new stack
– Executing [s@macro-exten-vm:19] ExecIf(“PJSIP/100-0000007d”, “0?MacroExit()”) in new stack
– Executing [s@macro-exten-vm:20] GotoIf(“PJSIP/100-0000007d”, “1?s-NOANSWER,1”) in new stack
– Goto (macro-exten-vm,s-NOANSWER,1)
– Executing [s-NOANSWER@macro-exten-vm:1] GotoIf(“PJSIP/100-0000007d”, “0?exit,1”) in new stack
– Executing [s-NOANSWER@macro-exten-vm:2] PlayTones(“PJSIP/100-0000007d”, “congestion”) in new stack
– Executing [s-NOANSWER@macro-exten-vm:3] Congestion(“PJSIP/100-0000007d”, “10”) in new stack
== Spawn extension (macro-exten-vm, s-NOANSWER, 3) exited non-zero on ‘PJSIP/100-0000007d’ in macro ‘exten-vm’
== Spawn extension (ext-local, 100, 3) exited non-zero on ‘PJSIP/100-0000007d’
– Executing [h@ext-local:1] Macro(“PJSIP/100-0000007d”, “hangupcall,”) in new stack
– Executing [s@macro-hangupcall:1] GotoIf(“PJSIP/100-0000007d”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [s@macro-hangupcall:3] ExecIf(“PJSIP/100-0000007d”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [s@macro-hangupcall:4] NoOp(“PJSIP/100-0000007d”, " montior file= ") in new stack
– Executing [s@macro-hangupcall:5] GotoIf(“PJSIP/100-0000007d”, “1?skipagi”) in new stack
– Goto (macro-hangupcall,s,7)
– Executing [s@macro-hangupcall:7] Hangup(“PJSIP/100-0000007d”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 7) exited non-zero on ‘PJSIP/100-0000007d’ in macro ‘hangupcall’
== Spawn extension (ext-local, h, 1) exited non-zero on ‘PJSIP/100-0000007d’
[2021-02-09 07:49:41] WARNING[15816]: res_pjsip_pubsub.c:3434 pubsub_on_rx_publish_request: No registered publish handler for event presence from 100
[2021-02-09 07:49:41] WARNING[15816]: res_pjsip_pubsub.c:787 subscription_get_handler_from_rdata: No registered subscribe handler for event presence.winfo from 100
– Executing [s@from-sip-external:11] PlayTones(“PJSIP/anonymous-0000007b”, “congestion”) in new stack
– Executing [s@from-sip-external:12] Congestion(“PJSIP/anonymous-0000007b”, “5”) in new stack
== Spawn extension (from-sip-external, s, 12) exited non-zero on ‘PJSIP/anonymous-0000007b’
– Executing [T@from-sip-external:1] NoOp(“PJSIP/anonymous-0000007b”, “Received incoming SIP connection from unknown peer to T”) in new stack
– Executing [T@from-sip-external:2] Set(“PJSIP/anonymous-0000007b”, “DID=s”) in new stack
– Executing [T@from-sip-external:3] Goto(“PJSIP/anonymous-0000007b”, “s,1”) in new stack
– Goto (from-sip-external,s,1)
– Executing [s@from-sip-external:1] GotoIf(“PJSIP/anonymous-0000007b”, “1?setlanguage:checkanon”) in new stack
– Goto (from-sip-external,s,2)
– Executing [s@from-sip-external:2] Set(“PJSIP/anonymous-0000007b”, “CHANNEL(language)=es”) in new stack
– Executing [s@from-sip-external:3] GotoIf(“PJSIP/anonymous-0000007b”, “1?noanonymous”) in new stack
– Goto (from-sip-external,s,5)
– Executing [s@from-sip-external:5] Set(“PJSIP/anonymous-0000007b”, “TIMEOUT(absolute)=15”) in new stack
– Channel will hangup at 2021-02-09 07:50:06.633 -05.
– Executing [s@from-sip-external:6] Set(“PJSIP/anonymous-0000007b”, “receveip=pjsip,remote_addr”) in new stack
– Executing [s@from-sip-external:7] Log(“PJSIP/anonymous-0000007b”, "WARNING,“Rejecting unknown SIP connection from 37.187.148.124:58612"”) in new stack
[2021-02-09 07:49:51] WARNING[21641][C-00000074]: Ext. s:7 @ from-sip-external: “Rejecting unknown SIP connection from 37.187.148.124:58612”
– Executing [s@from-sip-external:8] Answer(“PJSIP/anonymous-0000007b”, “”) in new stack
– Executing [s@from-sip-external:9] Wait(“PJSIP/anonymous-0000007b”, “2”) in new stack
– Executing [s@from-sip-external:10] Playback(“PJSIP/anonymous-0000007b”, “ss-noservice”) in new stack
– <PJSIP/anonymous-0000007b> Playing ‘ss-noservice.ulaw’ (language ‘es’)
[2021-02-09 07:49:54] WARNING[15816]: res_pjsip_registrar.c:1113 registrar_on_rx_request: Endpoint ‘anonymous’ has no configured AORs
– Executing [h@from-sip-external:1] Hangup(“PJSIP/anonymous-0000007b”, “”) in new stack
== Spawn extension (from-sip-external, h, 1) exited non-zero on ‘PJSIP/anonymous-0000007b’
[2021-02-09 07:50:04] WARNING[15816]: res_pjsip_registrar.c:1113 registrar_on_rx_request: Endpoint ‘anonymous’ has no configured AORs
[2021-02-09 07:50:08] WARNING[15816]: res_pjsip_registrar.c:1113 registrar_on_rx_request: Endpoint ‘anonymous’ has no configured AORs

jfhoyosm · February 9, 2021, 1:06pm

The strange thing is that the users appear to me offline in the freepbx but they are all registered.

mrmarkuz · February 9, 2021, 8:46pm

Which version of glibc do you use?

[root@server2 ~]# rpm -qa glibc
glibc-2.17-323.el7_9.x86_64

Glibc update may fix the issue, see Glibc update breaks Asterisk · Issue #6420 · NethServer/dev · GitHub

yum update glibc

If it’s not related to the bug then maybe best solution is to go through the uninstall process again and reinstall or do a full reinstallation of the Nethserver (if there’s just freepbx installed)

If you created the structure manually, freepbx may not be installed correctly.

jfhoyosm · February 9, 2021, 9:25pm

Unfortunately I have almost all the nethserver services running, doing an installation from the beginning is a bit difficult, based on the fact that I am not located in the city, but I really appreciate your help, now I will look for a way to do that reinstallation from the beginning .
To finish, I have tried to install some additional modules of asterisk13 and I get the following error, this could give me a light:

[root@nethserver ~]# yum install asterisk13-voicemail
Loaded plugins: changelog, fastestmirror, nethserver_events
Loading mirror speeds from cached hostfile
 * ce-base: mirror.ilumno.com
 * ce-extras: mirror.ilumno.com
 * ce-sclo-rh: mirror.ilumno.com
 * ce-sclo-sclo: mirror.ilumno.com
 * ce-updates: mirror.ilumno.com
 * epel: ewr.edge.kernel.org
 * nethforge: mirror.nethserver.org
 * nethserver-base: mirror.nethserver.org
 * nethserver-updates: mirror.nethserver.org
Resolving Dependencies
--> Running transaction check
---> Package asterisk13-voicemail.x86_64 0:13.38.1-1.ns7 will be installed
--> Processing Conflict: asterisk13-voicemail-odbcstorage-13.38.1-1.ns7.x86_64 conflicts asterisk13-voicemail-filestorage
--> Processing Conflict: asterisk13-voicemail-13.38.1-1.ns7.x86_64 conflicts asterisk13-voicemail-odbcstorage
--> Finished Dependency Resolution
Error: asterisk13-voicemail conflicts with asterisk13-voicemail-odbcstorage-13.38.1-1.ns7.x86_64
Error: asterisk13-voicemail-odbcstorage conflicts with asterisk13-voicemail-13.38.1-1.ns7.x86_64
 You could try using --skip-broken to work around the problem

mrmarkuz · February 9, 2021, 9:59pm

I think best way is to install from Software Center or use

yum install nethserver-freepbx

This will install all needed dependencies.

jfhoyosm · February 10, 2021, 12:02pm

Many thanks. I did it this way and everything was perfect.