ONLYOFFICE error (It is not possible to save the document)

[NS040]

Hi Community,

I tried to install ONLYOFFICE with:

yum -y install https://mrmarkuz.dynu.net/mirror/mrmarkuz/7/noarch/nethserver-mrmarkuz-0.0.1-6.ns7.noarch.rpm
yum -y install https://downloads.sourceforge.net/project/mscorefonts2/rpms/msttcore-fonts-installer-2.6-1.noarch.rpm
yum -y install https://github.com/ONLYOFFICE/DocumentServer/releases/download/v7.0.1/onlyoffice-documentserver.x86_64.rpm
yum -y install nethserver-onlyoffice --enablerepo=mrmarkuz

The installation went through, I am able to create a new textfile (Neues Textdokument) but get an error when I try to create a new document (Neues Dokument) or spreadsheet (Neue Tabelle):

This is the error-msg:

It says, It is not possible to save the document… Maybe one of you know the error and could help?

[mrmarkuz (Markus Neuberger)]

Hi and welcome to NethServer Community,

do you use a valid certificate (like letsencrypt)? Can you reach the onlyoffice server at https://yourdomain.tld:8082 ?

There are some troubleshooting steps in the wiki.

Is it possible to save the settings in the onlyoffice app without error?
Does it help to recreate the database?

Please also check logs in /var/log/onlyoffice/documentserver/* and in Nextcloud.

Maybe related:

Error after Onlyoffice upgrade

NethServer Version: 7.9 Module: nextcloud 22.2.3 Hi, I have several servers with NC 22.2.3 and OnlyOffice document server 6.4.xxxx working correctly. Yesterday, on one, the app OnlyOfiice got disabled. I went to check as NC admin and saw that the 7.0.2 connector was disabled and marked as “application not verified” and that the 7.3.0 update was ready. I checked the other servers that still work and I saw that the connector installed is version 7.2.0 … I proceeded with the update of the c…

[NS040]

@mrmarkuz

do you use a valid certificate (like letsencrypt)?

No, maybe this is the problem. I was thinking it is possible without a valid cert because the creation of a simple textfile (.md) worked.

Output of /var/log/onlyoffice/documentserver/converter/out.log:

[2022-04-20T13:27:51.833] [ERROR] nodeJS - error downloadFile:url=https://srv1.test.lan/nextcloud/index.php/apps/onlyoffice/download?doc=eyJ0eXAiO ... M9M4AQ_w;attempt=3;code:DEPTH_ZERO_SELF_SIGNED_CERT;connect:null;(id=2845852478)
Error: self signed certificate
    at TLSSocket.onConnectSecure (_tls_wrap.js:1514:34)
    at TLSSocket.emit (events.js:400:28)
    at TLSSocket._finishInit (_tls_wrap.js:936:8)
    at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:708:12)

[mrmarkuz (Markus Neuberger)]

@NS040

I was thinking it is possible without a valid cert because the creation of a simple textfile (.md) worked.

Text files are opened in Nextcloud itself, there’s no Onlyoffice involved.
It should be possible but it needs to be configured, see wiki chapter about self-signed certs
I recommend to use letsencrypt as it’s simple to setup and the more secure way.

[NS040]

@mrmarkuz

Text files are opened in Nextcloud itself, there’s no Onlyoffice involved.
It should be possible but it needs to be configured, see wiki chapter about self-signed certs
I recommend to use letsencrypt as it’s simple to setup and the more secure way.

OK, thank you