Concerning our meeting in one of the BoF rooms (as we did last year), I’d like to talk with you about the Subscriptions program. I think I’ve read that @robb and @stephdl would like to speak.
Anyone else interested in giving a short talk? @davidep@giacomo
I’d like to have an agenda before Saturday.
My proposal:
NethServer Subscriptions review:
after almost two years, I’d like to share facts and figures about the Subscription program, to find weak spots and areas for improvements.
@robb work on solving privacy issues with NethServer
I’d ask Stephane and Robb to share here a quick summary of their talks.
I’ll try to summarize what we said about the Subscription program (thank you to all who took part in the discussion).
The program has been running for almost two years (started in April 2018).
Of the 4 plans, only the least expensive had a little success.
Support service has never been asked by users.
The program could be updated aiming to three targets: home users (no support), business users (support for a single server), and consultants (support for many servers).
The number of installed systems could be much higher, we need to showcase what NethServer could do. @Ctek, what did I forget?
@alefattorini, should we split this topic to discuss only about subscriptions?
I shared my experiences with the stand I animated in the capitole du libre at toulouse, I am fond to meet people and show the NethServer product…I will continue as soon as possible
I think that you touched a lot of the points discussed.
Another suggestion is to have a “Know your partner / customer / user” programme.
Based on volunteer signup. I think this will clear up the numbers and also to see how many users are integrators and how many are private or business.
Ajusting the subscription based on case can be more beneficial. (home user, business user etc)
And a better exposure / presentation of the support options will be better for all.
Maybe it will be good to have a pool and see how and what users understanding is about the subscription program
So to summarize:
a pool to see what people think the support is
know your user/partner program (it can influence the support options)
better exposure and description of the support
post install option to choose a support variant or free variant
and the weekly report for the user over email activated (maybe this should also be at a post-install page?)