NethServer Support Program
The NethServer Support Program by Nethesis enables exclusive access to the NethServer Stable Updates Repository,updates, monitoring tools and immediate professional support services for your NethServer deployments.
It enables you to successfully deploy, monitor and manage your NethServer instances, complimenting your IT resources and increasing the efficiency and reliability of your service.
Why join a NethServer Support Program?
A NethServer Support subscription provides you the confidence of knowing that your NethServer deployment is backed by the best available technical expertise and with the support you need for your organization
Which are the plans offered?
Pick the right plan for you and your team and scale as your need grows:
See our spreadsheet
- The subscription period is one year from purchase date.
- Technical support is done via the phone, web, email based on Nethesis Helpdesk Portal (in English or Italian) at https://helpdesk.nethesis.it (except for the Startup plan)
- Community support for the Startup Subscription is done via the community platform at http://community.nethserver.org
When your application reaches volume scale, you’ll automatically get volume pricing with a discount on all renewals and new subscriptions. No negotiation necessary.
- 5+ number of installations -> 15%
- 10+ number of installations -> 20%
- 20+ number of installations -> 25%
Education an Public Sector Discounts
Organizations in the educational or public sector receive a significant discount on all subscriptions
Scope of coverage
A NethServer Support Program subscription includes the following:
- Bug reports and fixes for packages in the NethServer repository
- Technical support always covers all latest stable release.
- Nethesis do not support modified packages, third-party software, community projects upon which our releases are based on.
- Specifically Nethesis supports only packages into the updates repository. No other third-party repositories like: StephDL and NethForge
NethServer Support Program FAQ
What audience are you targeting?
Consultants and Sysadmins that need/use NethServer to serve their companies and clients. Freelance IT professional that have installed NethServer to their clients
What does it mean 1 Business Day support?
Nethesis Support can answer within 4 hours but just between 9-18 Italian timezone. That’s why 1 business day
How many subscriptions do I need?
Each NethServer that will join the Support Program needs a subscription. Every subscription key is bound to the unique “Server ID” of your server.
How many support tickets do I get in total if I buy two or more NethServer Support Program subscriptions?
With every subscription you purchase you will get a certain amount of included support tickets. For example: If you run two servers with NethServer and you order two Basic Subscriptions (each with three support tickets included) you have in total six support tickets, three for each server.)
I’d like to subscribe many NethServer
Having already a fair amount of installations (more than 5) or you plan to add new installations, you could find interesting having a volume discounts. It offers more affordable prices when the number of installations increases.
How can I join the Support Program?
Nethesis is not ready to offer the program yet but we will get you in touch.
Please submit the form below providing your contact information, you will be added to our waitlist
In what languages do I get support?
Nethesis provides support in Italian and English. We hope in the future to add other languages.
I’d like to support the NethServer project, am I in the right place?
An investment in a NethServer Support subscription or becoming a Partner is also an investment into the NethServer project. A fair amount of the subscription will is used to fund development of NethServer
Why would I pay for open source software?
NethServer is great out of the box. But installing and running a server in a secure and reliable manner and for hundreds or thousands of users, important for a mission-critical environment, is not always easy. You probably want access to an expert if something does not function as expected. Nethesis provides not only that but also pro-active support for installation and security issues.
By offering more in-depth knowledge than anybody else, we give you the confidence you need to be able to rely on NethServer
NethServer is open source, what is behind your prices?
We offer a product which not only has the features, but also the stability and ease of use that helps your business be successful. And Nethesis supports that with quick and quality help, providing direct contact with real and qualified engineers, access to expertise on scaling your server, improvements you really need and want and more. All to make sure your NethServer server works as smooth as possible so your team can get work done instead of wait for IT to fix their infrastructure or worry about data theft.