That's an interesting question. What do you think if I try to name these programs?
Nethesis Community Support Program
What we're discussing here.
Nethesis Reseller Program
The purpose of the Nethesis Reseller program is to enable customers to purchase NethServer Enterprise Edition via a partner who provides fulfillment support as well as first and second tier customer support in local time zone and local language.
Companies who enter into a Nethesis Reseller agreement typically have existing relationships with customers and help them procure information technology products.
What do you think? Is it clearer now?
Yes it is becoming clearer. Thank you for the detailed responses.
I'm not sure if this would apply to everyone, but if you use the name "Community Support Program" it will cause some companies to shy away and not subscribe.
The first one, in my mind, is for consultant that has suggested/installed NethServer for clients, sysadmin that have installed NethServer in their companies.
It is all too common to have the people in charge of making decisions to have limited knowledge of IT, and/or Linux in general (In my Country at least). For the consultant that has NS installed for their Clients or the sysadmins that have it installed in their companies naming the Support "Community Support Program" suggests that it would only be Community support available. Listing it on paper in a budget justification as such would limit decision makers choosing to pay for "Community Support" when comparing it to M$. If the "Community" were dropped, for example making the two paths something like "Nethserver Support Program" and "Partner Program" it would be a much easier "sell" for sysadmins and clients. At least it would where I'm from.