As I understood it, it is completely optional. You will get help on the forum anyway … it’s more for those companies that require certified staff or an option to submit a ticket to be able to adopt Nethserver without getting LPI certified admins for a bunch of low maintenance servers, or those seeking a way to support Nethserver without having to donate.
I don’t think it will be mandatory to have a support contract, to get community support.
I think that the is peferible to pay instead to have problem with updates, a least have support, to have test enviroment can be so expensive.
Good point indeed! I like these programs 
You can manage your internal installations using the Partner Program too, it’s more flexible.
Hi Hector! Thanks for joining us. How many installations do you have so far? Are you some kind of consultant/freelance? Or IT company?
Thanks for your feedback.
I have experience on Linux since 2001, The only installation of Nethserver is the backup server were we are going to change the network in a commercial center is the only client that I have with linux, they have a SME server that I installed 4 years ago.
I know the problems of linux: Security updates they are the worst thing in CentOS a lot come with viruses and chroot.
I’m a Freelance Consultant with good contacts in comercial centers in Bogota,
The only thing is that don’t make Zentyal Goal: server for 50 people US$350/year is expensive than Windows 2012 service and it comes with a lot of bugs.
A lot of work is coming SEñores!!! NethServer For ever.
…?? wut ?
I had the problem 3 times SME server Update and format + backup restore, the update was corrupt To who I Can ask help? MYSELF!! is one of the problems when you don’t pay for the things.
Prefer to pay a little money for a good Quality service It sells more.
I hope you are aware that Nethserver runs on CentOS as well … and I never ever found a virus in an official distro update.
I have no experience with SME server, but help on here is wonderfull. So wonderfull that I, as windows admin, feel confident to adopt Nethserver as a replacement for Windoze 
But even with good quality support, I prefer to test stuff before acting on a live server 
Test Environment, now is easy with virtualization, is the thing taht I do but you can’t probe all the services for example samba, the Bug several weeks ago could damage my reputation, thanks to the forum I didn’t update.
Well in the future I’ll buy more hardware.
100% agree that testing with virtualization is the way to go. My homeserver is based on Xeon D1521 and running proxmox 5. I can absolutely recommend to go with proxmox as hypervizor.
Future servers I will deploy will go with that for sure.
Alessio The first client is so interested, were I Can have a Quotation and how to pay? I’m migrating the server next year.
I’m still working on it so I can provide the information you need. Please, give me some more time
Ok alessio, this is going to be the hub of clients (important one) all the clients are going to see this installation, I’ll be waiting for.
The NethServer Enterprise Support Subscriptions by Nethesis enables exclusive access to the Enterprise Repository, updates, monitoring tools and immediate professional support services for your NethServer deployments.
It enables you to successfully deploy, monitor and manage your NethServer instances, complimenting your IT resources and increasing the efficiency and reliability of your service.
Pick the right plan for you in 60 seconds and scale as your need grows
See our spreadsheet
When your application reaches volume scale, you’ll automatically get volume pricing with a discount on all renewals and new subscriptions. No negotiation necessary.
Organizations in the educational or public sector receive a 50% discount on all subscriptions
An Enterprise Support Subscription provides you the confidence of knowing that your NethServer deployment is backed by the best available technical expertise and with the support you need for your organization
An Enterprise Support Subscription subscription includes the following:
IT Companies that aim to sell NethServer to their customers. It Consultants and Sysadmins that need/use NethServer to serve their companies and clients. Freelance IT professional that have installed NethServer to their clients
Support can answer within 4 hours but just between 9-18 Italian timezone. That’s why 1 business day
Each NethServer that will join the Enterprise Support needs a subscription. Every subscription key is bound to the unique “Server ID” of your server.
With every subscription, you purchase you will get a certain amount of included support tickets. For example: If you run two servers with NethServer and you order two Basic Plan Subscriptions (each with three support tickets included) you have in total six support tickets, three for each server.)
Having already a fair amount of installations (more than 5) or planning to add new installations, you could find interesting having a volume discounts. It offers more affordable prices when the number of installations increases. Check the above info box Volume Discounts
Nethesis provides support in Italian and English. We hope in the future to add other languages.
An investment in a NethServer Support subscription is also an investment into the NethServer project. A fair amount of the subscriptions will is used to fund development of NethServer
NethServer is great out of the box. But installing and running a server in a secure and reliable manner and for hundreds or thousands of users, important for a mission-critical environment, is not always easy. You probably want access to an expert if something does not function as expected. Nethesis provides not only that but also pro-active support for installation and security issues.
By offering more in-depth knowledge than anybody else, we give you the confidence you need to be able to rely on NethServer
We offer a product which not only has the features, but also the stability and ease of use that helps your business be successful. And Nethesis supports that with quick and quality help, providing direct contact with real and qualified engineers, access to expertise on scaling your server, improvements you really need and want and more. All to make sure your NethServer server works as smooth as possible so your team can get work done instead of wait for IT to fix their infrastructure or worry about data theft.
We’re not ready to offer the program yet but we will get you in touch.
Please submit the form below providing your contact information, you will be added to our waitlist
Pricing seems competitive, I would say it might be a bit expensive for large businesses, but most places would only have 1 or 2 servers running nethserver, and it does manage the whole network. Very nice! Pricing looks scalable. The only issue is getting the word out!! Even with the premium support package you are still saving money over using micro$oft server.
Thanks for your feedback For large businesses, the partner program fits better.
Does partner also come with responsibilities? Or is it entirely optional to do anything beyond run Nethserver on your network?
Nope, I guess you have just benefits
Apologies @alefattorini that I haven’t been reply much to this thread due to other commitments, but i have been causally following it and I like the direction it is going in.
I think it’s a good idea, besides, I’m also part of the EMS server community and even if optionally there was a share of free donation to help the project in grow