All email forwarded to spam folder

Support
1

NethServer Version: 7.9.2009
Module: Email

Hello to everybody,
yesterday I change my public IP address (i changed provider) and since then all email is received in the spam folder.

I looked in the settings to see if there was anything to change but I couldn’t find anything.

Is there something that I should do to fix the problem?

Thanks in advance

Matteo

2

Hello,

Have you (your provider) set the reverse DNS record for the IP address?

1 Like
3

…or are these incoming our outgoing emails?

1 Like
4

This is incoming mail, I set up the reverse DNS this morning but nothing has changed and external emails continue to be directed to the junk mail folder.

Is there anything else that I can try?

5

Please share the headers of a message ended in the Junk folder. Additional information can help us to help you!

For example one of mine has the X-Spamd-Result header, with spam score details:

X-Spamd-Result details 
X-Spamd-Result: default: False [7.75 / 15.00];
        BAYES_SPAM(3.56)[95.61%];
        FORGED_RECIPIENTS(2.00)[m:r.piazza@milass.it,s:davide.principi@example.org];
        HTML_SHORT_LINK_IMG_1(2.00)[];
        ONCE_RECEIVED(0.10)[];
        RCVD_NO_TLS_LAST(0.10)[];
        MIME_GOOD(-0.10)[multipart/related,multipart/alternative,text/plain];
        BAD_REP_POLICIES(0.10)[];
        MX_GOOD(-0.01)[];
        ASN(0.00)[asn:209641, ipnet:185.58.207.0/24, country:GB];
        RCVD_COUNT_ONE(0.00)[1];
        MIME_TRACE(0.00)[0:+,1:+,2:+,3:~,4:~,5:+];
        RCPT_COUNT_ONE(0.00)[1];
        ARC_NA(0.00)[];
        MISSING_XM_UA(0.00)[];
        RCVD_VIA_SMTP_AUTH(0.00)[];
        DMARC_POLICY_ALLOW(0.00)[willsmart.capetown,reject];
        MID_RHS_MATCH_FROM(0.00)[];
        FROM_EQ_ENVFROM(0.00)[];
        FROM_HAS_DN(0.00)[];
        R_SPF_ALLOW(0.00)[+mx:c];
        TO_DN_NONE(0.00)[];
        R_DKIM_NA(0.00)[];
        NEURAL_SPAM(0.00)[0.859];
        HAS_REPLYTO(0.00)[uhdivzx@willsmart.capetown];
        REPLYTO_EQ_FROM(0.00)[]
6

Here is my X-Spamd-Results:

X-Spamd-Results 
X-Spamd-Result: default: False [6.31 / 20.00];
	MX_MISSING(3.50)[]; 
	HFILTER_FROMHOST_NORES_A_OR_MX(1.50)[dominio.it];
	HFILTER_HELO_IP_A(1.00)[smtp.xxxxxxx.it]; 
	GENERIC_REPUTATION(-0.55)[-0.54908330133451]; 
	IP_REPUTATION_HAM(-0.54)[ip: XXX.XXX.XXX.XXX(-0.54)]; 
	MID_RHS_NOT_FQDN(0.50)[]; MX_INVALID(0.50)[]; 
	HFILTER_HELO_NORES_A_OR_MX(0.30)[smtp.xxxxxxx.it]; 
	MIME_HTML_ONLY(0.20)[]; MIME_GOOD(-0.10)[multipart/mixed]; 
	ASN_FAIL(0.00)[155.106.19.212.asn.rspamd.com:server fail]; 
	TO_MATCH_ENVRCPT_ALL(0.00)[ x ]; 
	FROM_EQ_ENVFROM(0.00)[ ]; 
	MIME_TRACE(0.00)[0:+,1:~,2:~]; 
	R_DKIM_NA(0.00)[]; RCVD_COUNT_TWO(0.00)[2]; 
	NEURAL_HAM(-0.00)[-0.974]; 
	FROM_NO_DN(0.00)[]; 
	RCVD_TLS_LAST(0.00)[]; 
	R_SPF_DNSFAIL(0.00)[temporary DNS error]; 
	DMARC_DNSFAIL(0.00)[dominio.it : server fail]; 
	HAS_ATTACHMENT(0.00)[]; 
	RCPT_COUNT_ONE(0.00)[1]; 
	PREVIOUSLY_DELIVERED(0.00)[matteo@miodominio.it]; 
	TO_DN_NONE(0.00)[]
X-Rspamd-Queue-Id: 1C8C71E6661
X-Spam: Yes
X-Mailer: AS2Mail
Return-Path: <fatturazione@dominio.it>
X-Spam-Flag: Yes
X-Rspamd-Server: server.dominio.it
7

Hi @Mat.78 ,

Please check if DNS is working properly.

Let’s try to get an MX record:

[root@server2 ~]# dig +short MX google.com
10 smtp.google.com.

Check out this wiki page about general requirements for running mail servers.

1 Like
8

Hi MrMarkuz,
I was on holiday and I came back yesterday.

I’ve tried your solution but it doesn’t work (MX record was set correctly):

% dig +short MX domain.it
70 mail.domain.it.
70 server.domain.it.

On the wiki page you pointed me to I see this instructions:

set MX record YourDnsProvider

What is YourDNSProvider?

I check my server with https://www.mail-tester.com/ and it’s perfect (10/10)

I check my reverse DNS and it’s correct

What else can I do?

9

Why are there 2 entries? Do you use 2 mail servers?

Usually you use a DNS provider where you can setup DNS entries.